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thanks for ur pm
i am unable to reply to it for some reason
i have contacted customer care who couldnt/wouldnt help
afraid to say this "experience" hasnt been very good at all
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cant reply in chrome or ie either for some reason
but appreciate the help anyway lads
I would suggest you send an email to CC, explaing exactly what happens, and what browsers you have tried, they should pass it onto the relevent dept
As for your query, sorry that you're not having the greatest time with them. The Community and Customer Care are very much different beasts though, but I'll see if I can get someone to have a look in to it and I'll drop you another PM. (Which hopefully you'll be able to reply to this time if needs be!)
Dave
if you can`t pm sky dave, pm me and i`ll pm your pm, LOL