£20,000 Bounty Hunter - Technical Problems - Player's View

garden

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

well wheres my refund then
Posted by 1arnace

DID YOU SATERLITE IN

garden

IF YOU ARE HAVEING PROBLEMS GETTING YOUR MONEY BACK ASK TO SPEAK TO A SUPERVISOR I JUST DID AND GOT MY MONEY IF YOU SATERLITED IN THIS MAKES NO DIFFERANCE TO GETTING PAID SO DONT PUT UP WITH EXCUSES JUST KEEP COMPLAINING   THANKS TO MICHEAL THE SUPERVISOR FOR SORTING IT OUT FOR ME AT LAST SOMEONE WHOS GOT A PAIR

Mr-Bell

Whilst this solution is fine for all Remaining players, they were not the only ones effected by this. Some would argue that the eliminated players are the ones that suffered the most and what do they get? - Their already won bounties (not much if anything for most of these players) 

This solution is the absolute correct one but should have been implemented immediately. If that was impossible then all eliminated players should be refunded at the expense of sky - it is their resposibility to ensure that their software is capable and can resolve this kind of problem should it occur, its players money at stake everytime we buy-in, rake is inevitable butapprently the safety of our money is not. 

Should I stay playing on the site, I cannot say that I would feel safe buying into any medium to high stakes games in the future, not unless We can all be reassured that a safety net is in place.

unknown_username

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Hi everyone Please again accept our apologies for this. Just to reiterate, we have settled and paid out fully the tournament in as fair a way as we can asap. This does not mean it is the end of it, we will be doing further things to resolve this as best we can. Naturally we will be investigating this fully overnight and in the morning and will provide a further update then. Do please bear with us whilst we look into the detail on what happened, how people were affected and next steps. As you might imagine, each case is unique and we need time to look into them. Unfortunately, we cannot provide responses to individual cases on the forum. Finally, please remember we do want to deal with this as fairly as we can. Again, we will follow up in the morning. Thanks Sky Poker
Posted by Sky_Poker

Fair is conjective!
To operate a gaming license you have to be whiter than white!

I wasn't involved in the tournament but I was aware of the problems. I tried to rail the event before 21.00 hrs but could not enter the lobby.

If a technical problem occurs on a licensed site all competitors should be re imbursed and the tournament declared void!

IMO your use of the word fair is an opinion It benefits some, who were least affected by the technical problem. But disadvantages many who were directly affected.

Wednesday there was a problem with a TV feed interface, Yesterday the £20k B/H became a farce. We don't need anything happening tonight on your Flagship tournament!

I think your presenters deserve a medal they coped with a volatile situation tremendously in the absence of any noticeable presence from Sky Technical or Customer service teams.

I think this is a wonderful site and have amazing memories in abundance but I feel it is important whatever the cost!
 All who took part in the £20k B/H must be suitably recompensed for the shocking inconvenience.
Whatever Sky pays out they've made on the rake they've taken from satellites into the tournament. Or, will that be refunded?

Hours of satellite play / eager anticipation / financial outlay cannot be measured and deserve better than Sky's opinion of fair!
  
 

Mr-Bell

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View : read 3 posts of yours having a go @ skys settlement for Dan last night..... He was in a gr8 position to win 3 grand but had to settle for next to nothing in comparison. I think he (and others in the top 10) has more right to be angry at the outcome than most!!!!
Posted by DOHHHHHHH

He may of been in a great position but thanks to what? Skill or the result of a shove fold game after not many hands? I think the players that came out in the negative might feel a bit more hard done by than someone who 'Could have had it all'?

Sky_Poker

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

JUST BEEN IN TOUCH WITH SKY AND ANY ONE WHO SATALITED IN IS GOING TO GET NOTHING THANKS SKY FOR LOOKING AFTER YOUR WAGE PAYERS
Posted by garden

Hi Garden - sorry, this is not true, apologies if you were told this.

It is the same irrespective of if you qualified via satellite or bought in directly.

Thanks
Sky Poker


Edit - we see on a later post that you have had this sorted now. Thanks.

Sidarlokin

dont really no what sky could have done after the event got stopped but still feel i have lost out.

I picked up 3 bounties early on so ended up getting my buy in back through that, when problems started i had about 20BB's so more then playable but due to the problems i ended up getting blinded away while being dealth less then ten hands. Not knowing if it would be stopped or not i shoved my 2.5 BB's and was eliminated probably not that long before the tournement was stopped. Had i known i could have folded the remaining 4 or 5 hands and made the money

jungle99

i havnt recived a refund i played this till after 10 oclock and was affected/forced to play russian roulette i have spoke to the technical team/live chat and it seems i have to wait...... why? if a descision has been made to give refunds all affected players should have been instantly given them the whole situation stinks can i have an explanation to why i havnt recived one please sky???

or will i just be ignored/fobbed of again

Sky_Poker

Hi all - now that we have completed our investigations, it is easier for customer care to deal with any queries people might have about their specific case.

Many have been dealt with, however, if you have any queries, please do contact them.

Thanks
Sky Poker

BIG_D0776

i just got off the phone with sky i got £10.50+ £22.50 heads

jungle99

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Hi all - now that we have completed our investigations, it is easier for customer care to deal with any queries people might have about their specific case. Many have been dealt with, however, if you have any queries, please do contact them. Thanks Sky Poker
Posted by Sky_Poker

i have contacted them still no refund i was affected for well over a hour then forced all in imo its simple im entitled to a refund same as every player affected i would not have staked £33 on a russian roulette

elevation

Do you only recieve a refund if you complain directly to customer services? 

Twice I entered a satalite at £7.20 a shot but failed to qualify. However, really wanting to be in this huge tournie, I bit the bullet and paid the £33 entry fee as well, my biggest MTT fee ever, so in effect it cost me 47 quid. 

Not for one moment do I expect my satalite fees re-imbursed as I played those in good faith and lost them in good faith. However, today I expected Sky to refund the £33 entry fee into my a/c and they have not.

SKY....It is not for you to choose who to refund and who not...the Tournie was NOT played in good faith and I will be dammed if I am going to ask you for a refund as it should be automatic! (I went out at 21.48 for the record)

I have withdrawn my bankroll and I will not play another game on Skypoker until everybody is treated fairly and equally (which is a shame as I think you run a really good poker site)

OCD_man

I have now had my buy in refunded. Thank you.

Thats the second tourney ive played thats gone completely pear shaped due to technical faults on sky. Its a shame that the site isnt brought up to date like most other competitors. How do Sky ever intend to attract new players if their site simply cannot handle the traffic of a large, well 800 runner, tourneys? Other sites who have far superior interfaces and update their software daily seem to never have a problem with their tourneys which in some cases hold over 20k runners.
Sky has a great community base, better than any other poker site bar none, but lets itself down dramatically by having stoneage software. Move with the times Sky and create a great interface to go with a fabulous community.

EvilPingu

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

I will be dammed if I am going to ask you for a refund as it should be automatic! (I went out at 21.48 for the record)
Posted by elevation

Where's the logic in that? It'll take you 2 minutes to scroll down, click the "Contact us" button, and ask them to reimburse you for the tournament. Looks like they're more than happy to reimburse people if they ask, which is reasonable. Your £33, not mine.

OCD_man

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Do you only recieve a refund if you complain directly to customer services?  Twice I entered a satalite at £7.20 a shot but failed to qualify. However, really wanting to be in this huge tournie, I bit the bullet and paid the £33 entry fee as well, my biggest MTT fee ever, so in effect it cost me 47 quid.  Not for one moment do I expect my satalite fees re-imbursed as I played those in good faith and lost them in good faith. However, today I expected Sky to refund the £33 entry fee into my a/c and they have not. SKY....It is not for you to choose who to refund and who not...the Tournie was NOT played in good faith and I will be dammed if I am going to ask you for a refund as it should be automatic! (I went out at 21.48 for the record) I have withdrawn my bankroll and I will not play another game on Skypoker until everybody is treated fairly and equally (which is a shame as I think you run a really good poker site)
Posted by elevation

I felt the same way Elevation, but dont cut your nose off, pick up the phone and speak to an advisor. There very helpful and you will get your £33 back. You never know, it might be that £33 that wions you your next 1st place!!

JingleMa

Just called and had my buy-in refunded by Sky Adam on the priority line - thank you.

(Although didn't let me keep my bounty prize, that's fair enough).

elevation

very disappointed Sky...still no refund

OCD_man

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

very disappointed Sky...still no refund


If i ring up on your behalf, can i keep the £33? .lol

wilco40

Must admit I am very frustrated about this and emailed them accordingly.  I satelitted in at £7.20 won a bounty of £11.25 and was in the top half of the field when the problems were occuring.  Eventually because of the blinds getting so high it was like russian roulette so had to go all in like pretty much everyone else was doing and got knocked out.  I came out winning £4.05 but feel cheated as I was in a very nice position at the time.  Not sure If I should be chasing them for a refund as I am effectively up on the deal but still doesnt sit right with me.

DAVEYZZ

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Must admit I am very frustrated about this and emailed them accordingly.  I satelitted in at £7.20 won a bounty of £11.25 and was in the top half of the field when the problems were occuring.  Eventually because of the blinds getting so high it was like russian roulette so had to go all in like pretty much everyone else was doing and got knocked out.  I came out winning £4.05 but feel cheated as I was in a very nice position at the time.  Not sure If I should be chasing them for a refund as I am effectively up on the deal but still doesnt sit right with me.
Posted by wilco40

i satted in and emailed cc, and got a refund within a couple of hours.

ty sky:)

jungle99

i still havnt recived a refund when i was told in good faith i would be contacted im sorry but it dont take 2 days to see the 300/400 people affected and refund them this is sky penny pinching off its customers and it stinks  

jungle99

just contacted sky again and iv finally been refunded thankyou sky just a shame it took so long to sort now i may try defend my primo title sunday night after all...:-)

wilco40

I emailed sky again and they refunded me my tournament entry (£33) less the bounty I won even though I satellited in. Thankyou sky I am happy now :-)

elevation

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

If i ring up on your behalf, can i keep the £33? .lol
Posted by OCD_man

Cheers OCD_man.......50/50? Lol

Have noted yr previous advice but I have stuck to my principles so many times in the past, unfortunately I have no nose left to cut off! (bloody missed playing poker last night though)

unknown_username

Silly Question but what happened to the rake from sattelites for a tournament that never finished?

Wouldn't it be a nice gesture if Sky put the rake into a freeroll and invited all who should have taken part to play?

elevation

Skypoker has resolved my issue and I have received my refund. They had sent me a message but I did not realise.

Thankyou Skypoker. (and OCD_man)