£20,000 Bounty Hunter - Technical Problems - Player's View

aussie09

TOTALLY AGREE, IF THEY DO NOT THEN SKY SHOULD BE REPORTED TO SOME SORT OF AUTHORITY, I SEE DANTB10 DID OK,

EVERYONE SHOULD GET £33 BACK AND SKY SHOULD HAVE STUMPED UP THE BOUNTIES ALREADY PAID OUT OF THEIR FEES

mORE REASON TO MOVE TO BETFAIR

aussie09

I would like a refund please.

it was first noted (on the forum) that the problem existed at 9pm
my table soon changed to a shove all-in game, like russian roulette.
i asked on the forum, whilst still in the game, for a refund.
contacted customer services but in a queue

the solution proposed properly corrects the problem for those hanging in the game but it doesn't redress the problem for those knocked out from 9pm until the game was abandoned.

i ask that sky poker credit the £33 back to those knocked out in this timeframe.


 

ste1722

what a pile of tut tut i satellited in for 1.60 into the semi then got through that.
I got a head so in theory i made a tenner but for the hard slog i had to do to get there and in theory
i still took 33 quid to the table they should refund me this 

aussie09

Please skypoker announce a refund to all those who were knocked out after the problem commenced.  A refund to those knocked out from 9pm until the game was abandoned.  The settlement to those still in the game at the time of abandonment remains as announced.  i believe that the service offered failed at 9pm.

 

Sky_Poker

Please see here for an explanation.

We will follow-up in the morning too.

Thanks
Sky Poker

JingleMa

In Response to £20,000 Bounty Hunter - Technical Problems - Player's View:

I would like a refund please. it was first noted (on the forum) that the problem existed at 9pm my table soon changed to a shove all-in game, like russian roulette. i asked on the forum, whilst still in the game, for a refund. contacted customer services but in a queue the solution proposed properly corrects the problem for those hanging in the game but it doesn't redress the problem for those knocked out from 9pm until the game was abandoned. i ask that sky poker credit the £33 back to those knocked out in this timeframe.  
Posted by aussie09

+1

gb2408

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

what a pile of tut tut i satellited in for 1.60 into the semi then got through that. I got a head so in theory i made a tenner but for the hard slog i had to do to get there and in theory i still took 33 quid to the table they should refund me this 
Posted by ste1722

EDIT: My issue has been resolved satisfactorily.

rosjim1

+1
our table had problems 15 mins b4 1st break i bought direct in for the 33 quid and settled in to play for the night this wasnt a £5 or £2.30 b hunter   even our lass bought in direct as THIS WAS  A SPECAIL TOURNEY and that was a good part of her bank roll and to be not able to play is poor IF SKY DO NOT REFUND
how can they not refund all players i went out with someone jamming in for 12k with 6 high I DID NOT BUY INTO A £33 RUSSIAN ROULETTE
A REFUND SHOULD HAPPEN OR AT LEAST A £33 TOKEN TO BUY INTO NEXT WEEKS B HUNTER
OR CREAT A £33 B HUNTER FOR TOMO NIGHT


In Response to £20,000 Bounty Hunter - Technical Problems - Player's View:

I would like a refund please. it was first noted (on the forum) that the problem existed at 9pm my table soon changed to a shove all-in game, like russian roulette. i asked on the forum, whilst still in the game, for a refund. contacted customer services but in a queue the solution proposed properly corrects the problem for those hanging in the game but it doesn't redress the problem for those knocked out from 9pm until the game was abandoned. i ask that sky poker credit the £33 back to those knocked out in this timeframe.  
Posted by aussie09

OCD_man

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Please see here for an explanation. We will follow-up in the morning too. Thanks Sky Poker
Posted by Sky_Poker

This is completely unacceptable.


There were so many people affected by tonights problems that the tourney was in no way run fairly. How can Sky justify paying out all that were left and not reimburse the many affected players who were disabled by the long delays.

Surely, everyone who entered bought into a tournament for £33 and expected it to be run fairly? It was far from fair yet some people will share the prizefund and some wont, it appears. Hundreds of players simply had no chance to participate fairly in this shambles of a competition and therfore should be reimbursed accordingly. There can be no other satisfactory outcome.

Lets hope your follow up comments tomorrow reflect the tournament properly and the correct outcome is reached.

Sky_Poker

Hi everyone

Please again accept our apologies for this.

Just to reiterate, we have settled and paid out fully the tournament in as fair a way as we can asap. This does not mean it is the end of it, we will be doing further things to resolve this as best we can. Naturally we will be investigating this fully overnight and in the morning and will provide a further update then.

Do please bear with us whilst we look into the detail on what happened, how people were affected and next steps. As you might imagine, each case is unique and we need time to look into them.

Unfortunately, we cannot provide responses to individual cases on the forum.

Finally, please remember we do want to deal with this as fairly as we can.

Again, we will follow up in the morning.

Thanks
Sky Poker

aussie09

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

Hi everyone Please again accept our apologies for this. Just to reiterate, we have settled and paid out fully the tournament in as fair a way as we can asap. This does not mean it is the end of it, we will be doing further things to resolve this as best we can. Naturally we will be investigating this fully overnight and in the morning and will provide a further update then. Do please bear with us whilst we look into the detail on what happened, how people were affected and next steps. As you might imagine, each case is unique and we need time to look into them. Unfortunately, we cannot provide responses to individual cases on the forum. Finally, please remember we do want to deal with this as fairly as we can. Again, we will follow up in the morning. Thanks Sky Poker
Posted by Sky_Poker

thank you sky_poker.  we will wait to hear your review tomorrow.

ps.  it's exactly this response that iis most appreciated by your customers.

 

rancid

huuuuume

surely it makes more sense to just look who was still in the tournament when the problems started and refund them?

if its all individual does that mean i have to email sky to complain or will you automatically be assessing my 'individual' circumstances?

on many levels this could be dealt with far better imo

Poker_Fail

I had this problem straight from 8pm until my exit at about 8:35,  my hands were going horribly slow and i was missing a lot of them.

It was not my computer/connections fault, they were both fine before and after tplaying in the Main Event.

I want my money back too...

ACEGOONER

Im afraid skys response is unacceptable. They are penalising the technically correct players who sit tight in the first hour in favour of the bounty tart some of whom get lucky and end up with a big stack. Personally I was sitting comfortably after the first hour playing to plan, within 45 mins it was an all in donkfest. Sky have totally messed this up and anyone who was knocked out after 9 who has suffered a financial loss should be refunded in full or be compensated in some other way eg get extra cash for points.

gb2408

EDIT: My issue has been resolved satisfactorily.

jungle99

just spoke to sky team the guy said he agrees it wasnt fair and sky will be resolving this problen today so ill put my faith in  them an hope they do. personally i feel free entry next week could be an option

PUCPOUND

REFUNDS HAVE BEEN GIVEN FOR £33 LESS BOUNTIES ALREADY PAID, WELL DONE SKY, SHAME IT TOOK SO LONG TO SORT.

HOPEFULLY THEY HAVE LEARNT AN EXPENSIVE LESSON FROM THIS, DOUBT THEY WILL ASK THE LIKES OF DANTB10 FOR MONEY BACK !

aussie09

thank you skypoker for doing the correct thing.

acebarry10

It looks like it has been sorted, please see here

DOHHHHHHH

In Response to Re: £20,000 Bounty Hunter - Technical Problems - Player's View:

REFUNDS HAVE BEEN GIVEN FOR £33 LESS BOUNTIES ALREADY PAID, WELL DONE SKY, SHAME IT TOOK SO LONG TO SORT. HOPEFULLY THEY HAVE LEARNT AN EXPENSIVE LESSON FROM THIS, DOUBT THEY WILL ASK THE LIKES OF DANTB10 FOR MONEY BACK !
Posted by PUCPOUND

read 3 posts of yours having a go @ skys settlement for Dan last night.....

He was in a gr8 position to win 3 grand but had to settle for next to nothing in comparison.

I think he (and others in the top 10) has more right to be angry at the outcome than most!!!!

Sky_Poker

Just to update you - this is still being investigated.
 
We will be in touch asap and will provide a further update on how we are resolving this.

This is a complex problem and we want to deal with it thoroughly and fairly to all players affected. Please bear with us whilst we complete this.

Thanks
Sky Poker

Nutter5932

Puc I'm just going to basically repeat what JJ has said because Dan won't come on here to defend himself against something out of his control because he has manners.

Why are you trying to single out Dan when 5 people finished above him and lots of others got similar pay outs ? The matter is out of his control for all we know sky could have just cancelled the whole thing and he got nothing like everyone else. He was pretty mad when it got cancelled because he believed he could have cashed for alot more so in thoery this could have cost have 2k etc 

Think about what your saying about other individuals in the future when it was actually a collective that got similar payouts on something that was not thier fault but skys. Sky are right to refund everyone and keep the payout as of last night because it was thier error.

PUCPOUND

PICKED OUT DAN AS HE CAME ON HERE AND SAID WHAT HE HAD BEEN PAID. I MYSELF WAS DOING WELL AFTER THE FIRST HOUR AND A HALF AND WOULD HAVE HOPED TO HAVE GONE ALOT DEEPER THAN I DID

IF I COULD HAVE SEEN THE FULL PAYOUT TABLE I MIGHT HAVE USED ANOTHER PERSON .

SORRY IF I HAVE OFFENDED ANYONE , BUT I (AS WERE MANY OTHERS) WAS VERY ANGRY WITH WHAT HAD HAPPENED.

Jameskr

I think whether we went out before or was still in when it was cancelled is irrelivent as everyone was effected to some extent, obviously sky know that something like this changes the entire dynamic and causes those people to go out before it was cancelled so I think the fact your advisors are telling people they definitely WONT receive a refund because they went out before it was cancelled is out of order, you guys are obviously still investigating it which is fine and are finding a fair way to sort it out but I think this should be relayed to your advisors and they should be advising that it's still being investigated, not being rude to their customers.

neil1970

Just want to say thank you to skypoker team who have given me a full refund for last nights bounty hunter once again thanks sky for dealing with it quickly when i contacted you today...

1arnace

well wheres my refund then

garden

WHERS MINE GONE HAS IT GONE INTO A MAXWELL PENSION FUND

Sky_Poker

Hi everyone

Just to give a final update on this.

We have completed the investigations on this tournament now. It was an odd thing which has not happened before and is specific to large field bounty hunter tournaments (of which this was the highest number of runners ever).

As a precautionary measure to avoid this in future, we have capped the number of runners in bounty hunter events to 500. Obviously we aim to fix this asap, but we thought this prudent until then.

Please remember that we paid out the full prize pool yesterday in the fairest way possible asap. As many of you have already pointed out, we have also resolved the specific issues of many people and paid out additional compensation on a case by case basis to those affected.

If you still feel you have something that needs resolving relating to this, please do contact our customer care team who will help you.

Please accept our apologies again for this and thank you for your patience.

Best wishes for the New Year.

Sky Poker

garden

JUST BEEN IN TOUCH WITH SKY AND ANY ONE WHO SATALITED IN IS GOING TO GET NOTHING THANKS SKY FOR LOOKING AFTER YOUR WAGE PAYERS

Poker_Fail

The problem was there from the start for me, yet I get nothing.

Madness.