very dissapointed as a new player

ethel1947

joined sky on the 26/12/11 and been playing alot on here at £11-£30 dym and other games

i registered to play a game off russian roulette at £1.10 and lobby jumped to a £22 game i contacted cs who said its not a problem on there side must be mine and to contact the tec team..i sent them an email and have had no reply..and today it has happened again..again being told to wait for a responce..i think it is very poor that cs are not able to look into it and just make you wait longer...i enjoy sky but will not play if they cannot sort things out then blame there customers for things that happen with there software..just poor

DOHHHHHHH

Just stick to playing greghogg @ HU sngs, he told me he loves playing against you !!!

Tikay10

Good aftenoon ethel, & I'm sorry you appear to have had a bad experience. I will ensure that Customer Care get to see this thread.

However, a question for you, before I do.

After you Register for a Tourney or STT, surely you get another Box, in which your Entry is confirmed, subject to you clicking "OK".

Is that not correct? Did you not get that box?

That is the whole purpose of that "second" box - to allow the player to ensure he/she has not entered an incorrect Event, & give them the option to cancel, simply by clicking the button you get the option to de-register.

Let me know, please, then I'll try & move your problem to the relevant desk, if appropriate.

Thanks. 

ethel1947

In Response to Re: very dissapointed as a new player:

Just stick to playing greghogg @ HU sngs, he told me he loves playing against you !!!
Posted by DOHHHHHHH

why he loses to much lol

ethel1947

In Response to Re: very dissapointed as a new player:

Good aftenoon ethel, & I'm sorry you appear to have had a bad experience. I will ensure that Customer Care get to see this thread. However, a question for you, before I do. After you Register for a Tourney or STT, surely you get another Box, in which your Entry is confirmed, subject to you clicking "OK". Is that not correct? Did you not get that box? That is the whole purpose of that "second" box - to allow the player to ensure he/she has not entered an incorrect Event, & give them the option to cancel, simply by clicking the button you get the option to de-register. Let me know, please, then I'll try & move your problem to the relevant desk, if appropriate. Thanks. 
Posted by Tikay10

hi tikay

i do get a second box yes but to be truthful i click proced without looking at it...i know thats my fault and i should check it but if you click on a game it should stay on that and not go to another one...thank you for your help with this

ethel1947

just recived this messagedoes this mean they have looked into it and made there desition?Hi Ethel, Thanks for your email. 

I am sorry to hear you are experiencing technical issues whilst using the Sky Betting and Gaming website. I would like to take this opportunity to advise that Sky Betting and Gaming is not fully compatible with certain web browsers for example Google Chrome. We would recommend using Firefox or Internet Explorer. We would also advise you to download the latest version of Adobe Flash Player and delete all of your temporary Internet files and cookies.

I would like to apologise for any inconvenience that may have been caused.

Kind Regards,
Gemma Customer Care Team

Tikay10

It's not a question I can answer on the Forum, ethel, I'm sorry, you need to reply to them if you are unsure.

To be fair, that's the sole reason for the existence of the "OK" box - to ensure the player can rescind the decision if they wish, before it's too late. You are NOT Registered until you click that 2nd box.

How did you get on, anyway - did you win them?

ethel1947

have messaged them back will wait to hear  just think its poor support though

ajmilton

you have to be careful when clicking on a game in the lobby, the screen changes very quickly...you think you've clicked a £2 game but the screen moves that game up or down the list and you click on a £10 pound game, like tikay said you have to check the next box for conformation to make sure you get the right game.regards Alan..

ethel1947

i understand that now but ive never had that on anyother site ive played and didnt relise it would be any different here to be honest..if you click a game it should be that game and not swich..thanks for your responce alan

EvilPingu

Tip for you - if you keep registering for the wrong games, then use the filters so that if you want to play a £1.10 game, only the lower stakes games show up in the lobby, and you can't misclick on a £55 DYM or something. You might still misclick, and that's what the confirmation is for, however, you'll still end up in a fairly low stakes game.

Also, setting the lobby to show tournaments in order of starting time, then the order in the lobby won't change.

Tikay10

In Response to Re: very dissapointed as a new player:

Tip for you - if you keep registering for the wrong games, then use the filters so that if you want to play a £1.10 game, only the lower stakes games show up in the lobby, and you can't misclick on a £55 DYM or something. You might still misclick, and that's what the confirmation is for, however, you'll still end up in a fairly low stakes game. Also, setting the lobby to show tournaments in order of starting time, then the order in the lobby won't change.
Posted by EvilPingu

This, too.

ethel1947

 ok been sorted now thank you 

 can you please delete this post