Need some help please regarding bonus

cherrykiss

Hi,

I made my first deposit today and deposited just under £3000.

I emailed support to ask what I had to do to get the first deposit bonus credited to my account and received this reply:

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Hi *****

 

Many thanks for your e-mail.

 

You have taken the £10 Poker welcome bonus, this is split into 4 tokens which can be used for entry into the poker tournaments on our site and will be used automatically when you enter.

 

As you have taken this welcome offer, you wouldn't be entitled to any other welcome offer unfortunately.

 

If you could please send details of the promo code that you have received so that we can look into this further for you, that would be appreciated.

 

Kind regards

 

Mary

Customer care team

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I didn't once click that I wanted a free £10 token or whatever it is. I just deposited £3000 for goodness sake

Is there any Sky staff on the forums that could help me out please as I can't get onto live chat either.

Thanks in advance

TINTIN

the £10 free is regardless of anything else and you get that even with other promo codes.

i believe you have to enter a code on the sign up page to qualify for the 200% bonus i think its "poker". i ask did you enter this code?

TINTIN

heres the full terms and conditions

200% first deposit bonus1. Your maximum eligible bonus amount will be determined on your 1^st successful deposit only. Further deposits made will not count towards determining your bonus amount.2. Your bonus will be released £10 at a time. Each time you earn 500 poker points, £10 will be credited to your account within 72 hours of reaching the 500 point threshold3. The maximum bonus amount that can be earned as part of this offer is £500 for a 1^st deposit of £250 or more and earning 25000 poker points in the promotional period.4. Your bonus will be added to your cash balance but will be non-withdrawable. You must play through the bonus amount once before it can be withdrawn5. Poker Points are awarded for all types of Poker play on our real money tables whether it be Cash Tables, Sit n Go's and Multi Table Tournaments. Click hereto learn about earning poker points.6. You will receive a weekly email providing details of the progress you have made in releasing your bonus7. New customers will have 30 days from the date of registration to claim all of their bonus entitlement8. The 500 poker points awarded on registration do not count towards the earning requirements of this promotion.£10 Completely Free1. You can use your £10 on scheduled tournaments and Sit n Go's only.2. Your free bonus will be credited as 2 x £2.20 tokens and 2 x £3.30 tokens.3. You may combine these tokens to enter a tournament of higher value. For example, you could enter a tournament with a £5.50 buy in by combining the £2.20 and £3.30 tokens. 4. Tournament tokens are non-withdrawable General Terms and Conditions1. You must have entered promo code POKER during the registration process to qualify2. To qualify for either of these offers, you must register as a new customer3. For the purpose of this promotion, customers who already hold Sky Bet, Sky Bingo, Sky Vegas or Sky Poker (collectively, "Sky Betting & Gaming") accounts are considered to be existing customers.4. Customers who wish to be part of any of the mentioned Sky Poker promotions must ensure that they play at Sky Poker before playing any other Sky Betting and Gaming product ie Sky Vegas, Sky Bet or Sky Bingo5. Only customers registering through internet or mobile devices are eligible for the promotion. Customers registering through TV are not eligible6. Customers using Moneybookers or Neteller are not eligible for this promotion7. All bonuses are non-withdrawable, the must be wagered at least once before becoming withdrawable8. Over 18's only9. One offer per customer10. Offer only available to customers registering from the United Kingdom & ROI11. The promoter's decision on a dispute in relation to this promotion will be final and no correspondence will be entered into.12. Any attempts to manipulate or abuse the bonus will not be tolerated and will lead to immediate exclusion from this and future Sky Betting & Gaming promotions13. In the case of any breach of these terms and conditions or a customer becoming ineligible to participate in the promotion (in Sky Betting & Gaming's sole discretion), the promoter reserves the right to withhold payment of any promotional amount, free stake or bonus14. Any accounts that are identified to be linked to an account already claiming this promotion will not be eligible15. The promoter reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this promotion with prior notice16. The promotion will be governed by the law of England and Wales and the parties submit to the exclusive jurisdiction of the English courts17. Bonne Terre Limited (trading as Sky Betting & Gaming) with a registered office address of 41 Victoria Street, Alderney, GY9 3TA) is the promoter of this offer18. All other Sky Betting & Gaming Terms and Conditions apply
Gamble responsibly. For more info visit www.gambleaware.co.uk or telephone Freephone Helpline: 0808 8020 133.

The_Don90

200% is max of £500 anyways

cherrykiss

Hi thanks for the reply.

Yeah the code was in the box already when I went to type "poker" into the box.

cherrykiss

In Response to Re: Need some help please regarding bonus:

200% is max of £500 anyways
Posted by The_Don90

Yeah I wasn't expecting any more than that but surely I'm entitled to the full £500?

iWntUrDosh

For every 500 poker* points you earn, Sky will credit you with £10 within 72 hours

* Up to a value of £500

TINTIN

well if the code was in then its another example of customer care not having much of a clue, they are completely hit or miss, you could go back on and get an advisor who will tell you everything. if its been entered i'd ask them to email to confirm you are qualifying for it as by the sounds of it you should be

cherrykiss

Yup I saw that and I'm at 250 points just now.

It just worried me as I didn't see anything relating to the bonus anywhere in my account and the reply from customer support suggests that I am not entitled to a bonus. Really strange.

The_Don90

So to get 500 you need 

5000 poker points - is that even possible in 72 hours 

cherrykiss

In Response to Re: Need some help please regarding bonus:

So to get 500 you need  5000 poker points - is that even possible in 72 hours 
Posted by The_Don90

No I think, you get 30 days to clear the bonus but it takes 72 hours from the time you hit 500 points to have the £10 increment credited to the account.

TINTIN

In Response to Re: Need some help please regarding bonus:

So to get 500 you need  5000 poker points - is that even possible in 72 hours 
Posted by The_Don90

you are getting confused. to get the full £500 you need 25k points in 30 days. you get £10 deposited into your account every time you pass a 500 point threshold and this £10 can take 72 hours to hit your account

iWntUrDosh

In Response to Re: Need some help please regarding bonus:

So to get 500 you need  5000 poker points - is that even possible in 72 hours 
Posted by The_Don90

Question of the year LOL

cherrykiss

Spoke to livechat who were a lot easier to deal with.

Can confirm that the deposit bonus is credited to my account.

I don't know if the support team whom I had emailed thought that I thought that the bonus should be instant. I didn't at all.

Glad to get it sorted