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Sats for a £220 event - constructive feedback
Basically tonight the Quarter over ran the semi start time, and £48 is alot of money to people, thus not enough entered, thus rendering the Quarter useless.
I've just had a long discussion with customer care, I won't complain the poor lad was helpful in a way. Basically my point is the semi hasn't ran and people work, i requested the cash value at first, the same way i would have if i done the register and re-reg thing. He said this wasn't possible and i would get to play next saturday, for which i have plans. I explained my stand point in what i think is the nicest possible manner.
The agent then told me no SPT sats run between now and next week, i assume that is incorrect and i will re-address that tomorrow.
Anyways this isn't the point. Basically if it doesn't run those that make it should dictate when that play - i agree they should be made to play - but they should pick the night they play.
£50 is alot of money to the average Joe. Thus weather £50 is credited to their sky account (not in this case) or Sky says, You can play on which of these nights (again not in this case).
Basically i was told you play next Saturday or not at all, I really want to come to the 6 max but this isnt a suitable time.
Even if the semi was brought back 30-60 mins on a weekend this would accomodate for the extra traffic.
I hope ive worded this well and not bad.
Thank you.
Comments
I played the same game and rang support too, they said that it was a mistake and you were supposed to qualify for next Saturday's game! I did try to explain that these run every night and you qualify to play the same night, but in the end the lady said that they were aware of the problem and I would be either contacted via email or text, to say which Semi Final I will have to play in, presumably next Saturday.
What they should do is give you a token so that you could play which ever night you want as people will have plans they can not change, not sure if sky can do tokens, but it would certainly be the easiest and simplest solution imho.
I have played 4 Qtrs now, and qualified for 2 semis. The first semi (on the first night it was available), we entered 35mins in, starting at level 3. The second time, wasn't as bad, but we still got in in late reg.
For London, there were nightly quarters at 9.30pm, and the semi was on the Sunday. This got some feedback that some people couldn't play Sundays, and they would like more dates. The positive about this was that the semis got a good number of runners.
I would propose 2 semis per week, say Sunday and Wednesday (or Thurs). 7 semis per week is splitting the field too thin.
Otherwise, please make the semi a bit later so the thing either actually runs or the qualifiers from the Qtr can get in from the start.
It's kind of like buying a ticket to see Liverpool, the match being cancelled and then being told you're not getting your money back and you'll have to go to see Everton instead, the next day. What's the problem? They both play football in pretty much the same place, right?
You're not getting what you've paid for when you're put into another tournament, even if Sky view it as an equivalent. It just isn't. It's a different event, never mind how similar it is.
Obviously the quarter-final should be scheduled to finish in time for the start of the semi.
Whenever that is the case, you should buy-in to the event prior to playing the satellite. You never know what might happen and you should allow yourself the opportunity to unregister without forfeiting your buy-in. Obviously, when you're playing a late-reg satellite that might not be practical.
Posted by BorinLoner
I wonder if there is intentional overlap to stop people playing these sats for the cash? Unlikely, but we all like a good conspiracy theory, right
I have watched the QF and the start of the Semi tonight. The QF atarted at 7.15pm and by the time late reg had closed there were 35 runners. So 7 would go through to the Semi, which started at 9.15pm with 8 runners. The QF did not finish until 9.25pm, by which time the Semi had reached the end of level 1. There had been 2 late entrants and one KO during the level, so 9 left. Add the 7 qualifiers from the QF made the total 16 with average stach at 2125, chip leader 4000 plus. Had the QF started at 7.00pm and the Semi started at 9.30pm (as I suggested earlier in this thread) there would have been a 20 minute gap between the two, instead of a 10 minute overlap, and everybody would have been happy. Surely it must be worth considering making this slight adjustment and avoid any further player frustrations.