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My views and UKOPS Freeroll problem
Hi
This also happened to me today. It happened twice, both times after I was moved table. The first time it folded my hand and then went straight into the ad-on break. The Add-on button was still greyed out, so I closed the table and waited for it to open again and the button was available for me this time.
The second time I was moved table I went straight into the big Blind. I could see my cards, but it auto folded me!! I waited for the next hand again it aut folded me. I had to close the table and then opened it up again in the old view.
Im on a laptop running Vista, using the download version rather than playing thrugh the web.
This also happened to me today. It happened twice, both times after I was moved table. The first time it folded my hand and then went straight into the ad-on break. The Add-on button was still greyed out, so I closed the table and waited for it to open again and the button was available for me this time.
The second time I was moved table I went straight into the big Blind. I could see my cards, but it auto folded me!! I waited for the next hand again it aut folded me. I had to close the table and then opened it up again in the old view.
Im on a laptop running Vista, using the download version rather than playing thrugh the web.
Comments
I'd like to make some observations about the chatbox area. There's far too much going on there. It's a good move to combine player location and notes but do they have to open in chatbox? Game info is ok but I would prefer to see all the info at once without having to scroll down. Up and down arrows on the side bar would be better too. The chatbox seems a tad too small for everything you are trying to fit in especially if it is set to full detail. Player chat can get a bit lost and would benefit from it's own colour rather than just bold.
One final point when I manually shrank the table the tournament lobby link at the top disappeared.
EDIT: Using the download and Windows Vista
The other comment I would like to make is that I miss the information telling you when someone is away from the table. I know you can work it out when someone isn't playing, but it was better when you could identify missing people immediately.
Sky support replayed the hand and could "see that I had been timed out but as everyone else was playing normally, there were no issues on their end". Apparently this issue had not been reported before but they would refund my entry fee" - for a FREEROLL??
Appreciate that this was only a £20 freeroll but this could happen on much bigger games. Surely if I connect in and view the tables but cannot play whilst others can, it cannot be an issue with my connection, but an application issue.
Incidentally, I play on the download client, using BT fibre-optic broadband and a Windows 7 PC.
Issues - not likely to be due to number of players as the tournament had 91 runners and we were on the final table.
People seem to be reporting this over different internet/hardware configurations - I would thought this would point to the one common item - the application.
With due respect, the Sky Support staff should be able to give better responses than to say "no one else has reported the issue, but have a refund of the buy-in"