being folded everytime you get moved

bigaggs

hi im playing the ukops freeroll yet everytime i get moved to another table my cards get folded and i have to close the table and go back in again and im loosing out on gd hands come on sky please fix this problem as it is very annoying

XBOOTNECK

In Response to being folded everytime you get moved:

hi im playing the ukops freeroll yet everytime i get moved to another table my cards get folded and i have to close the table and go back in again and im loosing out on gd hands come on sky please fix this problem as it is very annoying
Posted by bigaggs

 Same happened to me,Live Chat told me it was my connection,I don't believe it was.

Phantom66

Happened to me tonight in mini and main FR - cards appear but betting buttons don't load and have to close/reopen table

Phantom66

Definitely NOT a disconnection error as

1. You can see all the play
2. Another table was open and working

bolesAA

happened to me this morning first hand of a final table, seems to happen to me when you have the two tables open and then players are transfered to the one table. First time in a while though my cards were face down 

Sky_Lee

Hi,

Thanks for pointing this out, we'll be sure to investigate. Apologies for the issues experienced.

DSIron

This happens a lot. Is happening to me now in a cash game. Lots of stuttered hands. I had a AA and the table froze. By the time the table was back the timer expired and auto-folded my hand!! It is definitely not my internet connection.

churchy18

In Response to being folded everytime you get moved:

hi im playing the ukops freeroll yet everytime i get moved to another table my cards get folded and i have to close the table and go back in again and im loosing out on gd hands come on sky please fix this problem as it is very annoying
Posted by bigaggs

happens all the time but it is never anything too do with sky..its always our connection no matter what kind of connection you have

churchy18

In Response to Re: being folded everytime you get moved:

This happens a lot. Is happening to me now in a cash game. Lots of stuttered hands. I had a AA and the table froze. By the time the table was back the timer expired and auto-folded my hand!! It is definitely not my internet connection.
Posted by DSIron

+1

Didyflipit

Just like many others here it happened to me on numerous occasions and like everyone has said the Sky Support just blame the browser or connection.

Very poor service

SkyPeter

Hi,

Thanks for your comments, apologies for any issues that you have experienced. We have been working to recreate the problem. We have therefore isolated the problem and have put in place a fix. This issue should no longer present a problem with all tournaments going forward.

If you would like to leave some feedback on whether this fix has worked for you please leave a message, all feedback is greatly appreciated.

Cheers.

SkyPeter.

Maxouk

Still happening!!