The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free

IDONKCALLU

A rant here playing the £2.20   £50 free rebuy and they charging us for rebuys ffs needs sorting out

BigBluster

In Response to The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

A rant here playing the £2.20   £50 free rebuy and they charging us for rebuys ffs needs sorting out
Posted by IDONKCALLU

Agreed. A couple of posts (one by me) on the feedback forum.

SUPERSNEDD

Contact Customer Services and get your rebuys re-imbursed, they have admitted there was a fault with the set-up.

Tikay10

In Response to The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

A rant here playing the £2.20   £50 free rebuy and they charging us for rebuys ffs needs sorting out
Posted by IDONKCALLU

What did Customer Care say, Steve?

BigBluster

If those who rebuyed (rebought?) get reimbursed, then those who did not make the gamble and didn't rebuy are disadvantaged.

The only way I see to putting this right is to reimburse everyone who bought in and write it off as an error.

Ludovician

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

If those who rebuyed (rebought?) get reimbursed, then those who did not make the gamble and didn't rebuy are disadvantaged. The only way I see to putting this right is to reimburse everyone who bought in and write it off as an error.
Posted by BigBluster

when u clicked on rebuy it told u how much it cost ?

re imburse one maybe 

but not more if you were stupid enough to keep re buying 

BigBluster

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free : when u clicked on rebuy it told u how much it cost ? re imburse one maybe  but not more if you were stupid enough to keep re buying 
Posted by Ludovician

I never rebought. But what I did or didn't do was irrelevant: the site ballsed up and should put it right. If it says that rebuys are free for the first 15 minutes, then they should be exactly that: free.

SkyPeter

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

Contact Customer Services and get your rebuys re-imbursed, they have admitted there was a fault with the set-up.
Posted by SUPERSNEDD

There was a fault with this particular tournament. If you would please contact customer care we will be happy to re-imburse you for your rebuys. 

Apologies if this affected your playing experience.

SkyPeter.

IDONKCALLU

i came 2nd so not to fussed only owed £2.20 as i done 1 rebuy

SUPERSNEDD

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free:

In Response to Re: The £2.20 £50 gtd free rebuy the rebuys are charging us £2.20 should be free : There was a fault with this particular tournament. If you would please contact customer care we will be happy to re-imburse you for your rebuys.  Apologies if this affected your playing experience. SkyPeter.
Posted by SkyPeter

Customer Service was spot on, acknowledged the situation, re-imbursed the rebuy which should have been free, I'm happy ................next game, let's get it on!!