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Cannot register for winterwonderland giveaway
so i cool off for a couple of weeks after my run in with customer service.
i timed my return so my first mtt back would be the winter wonderland. sure i wouldn't be in the ultimate, but maybe the middle one. but no - it won't let me register for any of them, and no reply from customer service.
might just need to go away again.....
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Hi Geldy,
Welcome back, hope you had a good Christmas.
You will need to see what CC say, but you cannot register for those Freerolls, you get registered by Sky Poker IF you have qualified, & all things being equal.
I had a look at the 3 Tourney Lobbies (you can only qualify for ONE), & your name was not in any of them.
I have a feeling that - rightly or wrongly - this may be connected with the fact you stated a few weeks ago that you were self-excluding. Perhaps the Winter Wonderland database did not update your return accurately, or something similar.
Not much can be done now, really, but I'm sure CC will explain in due course. I would imagine it has been a bit hectic in CC this afternoon, with many of these sort of queries, some legit, some not so much, so that may explain their delayed response.
I hope you hang around, you are much missed by many of us on the tables.
Tikay, seeing as you're here - did you get my PM?
Yes, been a bit inundated with PM's the last week, will be on catch up duties tomorrow though. Apologies.
I've retired from troll-hunting Mr Geldy.
Harry has taken over the business.
Nice to see you back
oh yes you do
I am sure the T&C said that I would be contacted by skypoker if I had qualified. I expected a text message as normal but received nothing. I have just logged on to see when this is to find that it was last night and I have missed it.