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Sky - You're the best
In my time on here I've seen a number of complaints about disconnections. Never really happened to me fortunately...... Until now!
My heart sank as I realised I had been disco'ed from all my games. Had 5 £22 Dyms a £16.50 Dym running at the time. I was also regged for another £16.50 game.
Couldn't get back on at all. I tried Customer Care more in hope than expectation. They could see I hadn't played a hand and the operative I spoke to wanted to refund me. The amount was too much for her to authorise and so I was told I would get an email within 4 hours from a Manager.
Even better than that I received a phone call after 20 mins. It was explained to me that there was no problem with Sky at that time and all games had run normally. He thought it was most likely a problem with my provider. Fair enough, not much I can do then. However, he then went on to say that they could see I have played pretty much daily for over 2 years and had not made any similar complaints before. As a courtesy to me he had decided to refund the full amount.
How good is that!
I am already totally happy with Sky. This, though, has just confirmed to me that I'm playing my online poker in the right place.
Many, many thanks to Sky for sorting this out for me.
....
One slight grumble though. It's not done my sharkscope stats much good! 
Comments
Seriously though - great story
Does that mean I can get an ipad?
On a serious note, nice one Sky. They did this for me once too (although I believe it was some error with the software that time) where I got refunded for a HU SnG. Sky arent so bad
*May or may not contain lies.
I had a problem also, but mine was with the Safari browser not displaying hands, I could see my cards but none of the flop, turn or river cards. The only way I knew my hand was where is said under where the cards should be.