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Software

RyanC7RyanC7
edited November 2014 in Feedback & Suggestions
I really shouldn't be reloading 10 tables at least twice per session. Is there something we can do about this? + sky you prob owe me about £20 in lost money due to it crashing 257 times a day. But I guess its my fault, even though I'm having zero problems with anything else.
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Comments

  • Sky_SamTSky_SamT
    edited February 2014
    Hi Ryan,

    With issues such as this we ask you to contact Customer Care who can deal with your issues on a one to one basis. But I am happy to give as much assistance as possible. 

    Can you advise 

    - What device you are playing on and the spec of this device?
    - Are you playing on the download client or through a browser (which one)?
    - Are you getting any error messages?
    - If no error messages are being received, what is happening that is causing you to reload the table?

    Thanks

    Sam

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  • RyanC7RyanC7
    edited February 2014
    Sorry I haven't got a clue what spec is. I assume you mean model? Unsure of that also.

    Toshiba laptop
    Home computer - unsure
    Uni computer

    3 different sources - all the same problem. 

    Browser

    Sometimes I get error messages, "reload table", "communication error" and simultaneously some tables completley freeze with no messsage at all, whilst some are still working. On the ones that no messages appear on I am forced to close down and reboot myself through my tables.
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  • RyanC7RyanC7
    edited February 2014
    Ffffffffffs. ONE WORKING. ONE NOT WORKING. HOW

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  • shepspaulshepspaul
    edited February 2014
    shafted yet again by skys garbage software was in 1000 bounty hunter in 12 th place with 15000 chips and the table freezes yet again when will they ever sort it out
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  • KinichAhauKinichAhau
    edited February 2014
    This is ridiculous, dozens of people on the forum are having the same problem and sky refuse to accept responisiblity. The software is horrendous, it's laggy and crashes constantly...........
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  • DoubleAAADoubleAAA
    edited February 2014
    I'm also getting this whilst playing mtts.  Will have 2 tables working perfectly fine and another table freezing resulting in me timing out and missing hands etc.

    I'm using a desktop pc, using the download client with the latest adobe and flash.  No error messages are being received.
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  • DoubleAAADoubleAAA
    edited February 2014
    Thought I'd bump this as it's quite important and still no answer.
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  • Sky_SamTSky_SamT
    edited February 2014
    Hi Everybody,

    Please be aware that we are looking into this. We do monitor this section regularly and do investigate all issues that are mentioned. 

    To effectively fix an issue we attempt to recreate it and this is not proving easy for this particular issue. But we are investigating and will continue to do so along with delivering other improvements on both desktop and tablet.

    Thanks

    Sam
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  • DoubleAAADoubleAAA
    edited March 2014
    Just to let you know, I didn't experience any of the above today whilst playing.  Seems to be happening now and again but not consistently.
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  • jillydjillyd
    edited October 2014
    In Response to Re: Software:
    Hi Everybody, Please be aware that we are looking into this. We do monitor this section regularly and do investigate all issues that are mentioned.  To effectively fix an issue we attempt to recreate it and this is not proving easy for this particular issue. But we are investigating and will continue to do so along with delivering other improvements on both desktop and tablet. Thanks Sam
    Posted by Sky_SamT
    still garbage
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  • jillydjillyd
    edited October 2014
    In Response to Re: Software:
    Hi Everybody, Please be aware that we are looking into this. We do monitor this section regularly and do investigate all issues that are mentioned.  To effectively fix an issue we attempt to recreate it and this is not proving easy for this particular issue. But we are investigating and will continue to do so along with delivering other improvements on both desktop and tablet. Thanks Sam
    Posted by Sky_SamT
    still garbage
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  • SlipwaterSlipwater
    edited October 2014
    In Response to deposits:
    In Response to Re: Software : still garbage
    Posted by jillyd
    You posted it twice.

    Irrefutable proof that two wrongs do not make a right.
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  • jillydjillyd
    edited November 2014
    now the 8th November and software still garbage  do you have any regard for your customers sky
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  • Nuggy962Nuggy962
    edited November 2014
    I agree - they must not value us as they let you spout your rubbish daily.


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  • davhotreddavhotred
    edited November 2014
    I'm retired so I can play morning ,noon, and night. Through the day there are no problems, BUT in the evening I get games slow to load, freezing, slow to update, and 'Network Alert' windows appearing with a 'Try Again' button. Clickin g on this twice ckears things for a while but eventually everything freezes and I have to reload!!!

    From Customer Care "Our end is OK it must be your ISP"

    NONE OF THIS HAPPENS WHEN PLAYING ON PADDY POWER POKER IN THE EVENING!!!
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