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Are you serious???

K8LOUK8LOU
edited March 2014 in Poker Chat
Really is not good.  I too have experienced problems with 1 table freezing whilst the other sky tables are working perfectly fine.  If they actually look into this, they will see that you were not acting on that primo table whilst acting on the other tables, so therefore clearly something went wrong.  I would press for a full refund mate and if they refuse this then ask them for a full explanation as to why you would sitout of the primo whilst in a good position whilst not sitting out on the other tables.  Common sense should prevail here.
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Comments

  • K8LOUK8LOU
    edited March 2014
    Hey all Im just posting to ask if any1 has had any problems with tables loading over the last few days ? I reged for the primo last night, after around 45 mins all was well and I had chipped up to around 40 bigs, then out of knowwhere my primo table decided to reload whilst I was in a hand, then my table would not open so I quickly contacted online support, I was quickly told that this was a problem from my end so I followed there advice and deleted my cookies ect, I even tried to reload my table on another browser, none of this worked and all my other tables where running fine on sky and on the other 2 sites I was grinding at the time, so I pursued the matter with the online rep who was pretty rude and gave me no explanation at all, she kept telling me to contact my service provider which is sky,even tho I was still grinding all my sky tables bar the primo and my other 2 sites and my ipad and Iphone where conecting fine, so it was pretty clear it was sky end, anyways I told her countless times that it was not coming from my internet connection it was the awful new software, I told her I would disgrace this site on every forum out there as I was disguested at how I was being treated, after this she told me to screenshot my tables and email it to sky, so I did, when I had returned she had ended the chat session with no warning... my table finally reloaded after around an hour and stupid amount of attempts to log back on,  I was left with 10 bigs and pretty much no hope of making a run at it. I did recieve an email off sky today telling me once again that it is a problem with the internet and still no refund, I cant understand how they can treat a customer like this, I have paid a lot of rake down the years to this site and this is how I am repaid, I was currently in talks with my backers to set up a deal for sky, there is no chance I will do anything on this joke of a site now, how can they treat people like this when they have had countless problems with the software since it was released, anyways getting to my point did any1 else experience anything like this last night ??
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  • jdsallstarjdsallstar
    edited March 2014
    I've got same problems continuously on home laptop and work computer. Previously I could multitable 6 tables with ease now if I have 4 tables running a 5th won't even open despite trying to open and close it several times. Tried ie and chrome. Checking task manager they seem to be using loads of memory. 

    I also get tables freezing but without any error message just a frozen table image. 
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  • Chris_McChris_Mc
    edited March 2014
    just not good enough really, for the amount people put into the site.

    especially getting treated like that aswell.  

    im sure they know about the problems as enough people are compl;aining about them, so surley something will get sorted soon.
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  • K8LOUK8LOU
    edited March 2014
    I dont understand why the would change the old tables ? there wernt half as many problems
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  • THEROCK573THEROCK573
    edited March 2014
    snap
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  • FlyingDaggFlyingDagg
    edited March 2014
    Contact support again but tell them you want to speak specifically to poker tech support dept. You have the proof that all was well at your end so push for a refund.
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  • CraigSG1CraigSG1
    edited March 2014
    Happens to me often. After four tables the next will not load. So hard when your playing cash and an MTT starts up but wont load. Have to cancel all table and try and relaod. Have lag too and old table style popping up even though last time I was on that table it was new style.

    It is such a shame when ever other site works fine but your number one site doesnt.

    Cant even use the client, much worse than the browser.
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  • DivsDreamsDivsDreams
    edited March 2014
    Soz not read all of this. Why cant u play on the old tables? that's what I do
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  • stuarty117stuarty117
    edited March 2014
    In Response to Re: Are you serious???:
    Soz not read all of this. Why cant u play on the old tables? that's what I do
    Posted by DivsDreams

    I play old tables aswell no problems.
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  • Chris_McChris_Mc
    edited March 2014
    miby people havent noticed you can change it too the old ones on the display settings.
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