Tonight's Site Issues - 22nd March

Sky_Lee

Hi all,

As you're aware we're currently experiencing technical issues on site. All play has been paused.
We have our technical team investigating the cause and we will endeavour to fix this as soon as possible.

We apologise for the inconvenience caused and will update you as and when we know more information.

Regards
Lee

unknown_username

Will we be provided answers as to why this is happening?

TommyD

Sticking to the top for everyone to see.

davelufc

In Response to Re: Tonight's Site Issues - 22nd March:

Will we be provided answers as to why this is happening?
Posted by watto84

Hamsters died dude.

Gollygosh

why were the tables restarted when not everyone could play? I dropped from third to sixth so some people were playing and stealing my blinds :-((

Sky_Lee

We will be un-pausing the tables in 5 minutes.

matisback

good that u have suspended games m8 but so far this has cost me 3 direct sats for 36 quid most of my primo and mini chips for 63 quid havin t jam in 4k when i get chance for 55 quid the 1k bh fo 11 quid and most my chips in 400 guarantee for 8 quid so starting back up aint good half stacked

bludreid11

THE PROBLEM IS THAT SOME IDIOT THINKS THE NEW FORMAT IS THE WAY AHEAD.
WHAT THEY HAVE COME UP WITH IS THE SAME AS SOME U.S. SITES.
ITS POOR IN AS MUCH YOU HAVE TO DO 3 CLICKS TO TRY AND DO SOMETHING, WHEN YOUR IN A GAME AND TRY ANY OF THE OPTIONS,
SO SKY HERES SOME ADVICE .... GO BACK TO THE OLD FORMAT

unknown_username

In Response to Re: Tonight's Site Issues - 22nd March:

In Response to Re: Tonight's Site Issues - 22nd March : Hamsters died dude.
Posted by davelufc

*die..... almost funny

Hubzter

I have been blinded out of my tournament.
This is unfair

lerky

yes im at the end of my patience with this site-I get refunded a measily £4 last night from £16 worth of buy ins-I switched off and gave up . now I do the £55 buy in for the first time -table crashes finally loads up then is paused-then once again crashes -when finally loads back up I have 1k chips for £55 !!!! to say I am not happy is the understatement of the century!!!

Hubzter

who do you contact for a refund?

harrowel10

 whats the point un-pausing the game when i got knock out whlie people were still playing when i could not get in so i have lost my £2.30 and the games from last night 

GaryQQQ

After the second pause there are still loads of disconnested players at tournament tables.

3/6 are 'away' at my table in the 9-30 BH.

Just saying.

max1965

In Response to Re: Tonight's Site Issues - 22nd March:

We will be un-pausing the tables in 5 minutes.
Posted by Sky_Lee

Has the sky clock gone wrong as well, a funny five mins

GaryLaud

You guys saying about "losing this, and losing that" haven't you tried contacting customer services about your issues? Lots of people have been affected by these seires of  outages in many different ways, so I wouls suggest you get in touch with the "powers that be" and politely, make your case known as only a few of the staff read these forums, and they may not pickup upon these complaints if they aren't looking at these boards. 

max1965

Why are some games playing now and some are still not

Sky_Lee

Hi guys,

The point we're at now is that all systems have been back up for a while. If you're still experiencing issues, then please do contact customer care and they will assist you.

We totally understand that you want answers as to why these issues have occured but unfortunately at the moment we don't know the root cause. We're doing our best to get to the bottom of it and we will update you as soon as we know more.

Again, huge apologies for the inconvenience, and as i say please contact customer care if you are still experiencing difficulties or have queries regarding tournaments/tables you were playing on tonight.

Regards
Lee

stevemug2

In Response to Re: Tonight's Site Issues - 22nd March:

Hi guys, The point we're at now is that all systems have been back up for a while. If you're still experiencing issues, then please do contact customer care and they will assist you. We totally understand that you want answers as to why these issues have occured but unfortunately at the moment we don't know the root cause. We're doing our best to get to the bottom of it and we will update you as soon as we know more. Again, huge apologies for the inconvenience, and as i say please contact customer care if you are still experiencing difficulties or have queries regarding tournaments/tables you were playing on tonight. Regards Lee
Posted by Sky_Lee

any idea  how much  longer ?

dumb_blond

its never comeback on after the 10 :55 break a complete and utter farce somr people hve to go to work in the morning

no full refund I,m off elsewhere in the future

Sky_Lee

Unfortunately the issue has occured again and we've had to pause tables again. Will update you as soon as possible.

smellydog

I think a FULL Refund for Everyone who 'started' a game is needed, and if that costs Sky a penny or two.... Soo be it

unknown_username

Primo players have been screwed over. 

Game time played 2 hrs 16 mins (should be 3hrs 20 mins) - players left - 53-212 ( clearly people have been blinded out)

crackle69

Second night running it's gone down.

Sky_Lee

The site is going to be taken down for an emergency outage very soon. We will be doing a full refund for all Tournaments and SnG's currently in the lobby.

LARSON7

In Response to Re: Tonight's Site Issues - 22nd March:

I think a FULL Refund for Everyone who 'started' a game is needed, and if that costs Sky a penny or two.... Soo be it
Posted by smellydog

Would seem like the right thing to do, refund all entrants

Slykllist

In Response to Re: Tonight's Site Issues - 22nd March:

In Response to Re: Tonight's Site Issues - 22nd March : Would seem like the right thing to do, refund all entrants
Posted by LARSON7

Why?  If you've been knocked out, you're out?

I think the way Sky managed the refunds is absolutely right.

gazza127

In Response to Re: Tonight's Site Issues - 22nd March:

In Response to Re: Tonight's Site Issues - 22nd March : Why?  If you've been knocked out, you're out? I think the way Sky managed the refunds is absolutely right.
Posted by Slykllist

Unless you were in a tournament, had issues and were blinded down for a while, got back to all the other problems (pauses) and then went out.  MTTs are a lot about stack sizes and if youve been forced to sit out against your will, then yes, you have been affected... even if you went out inbetween one of the pauses.

If you are out before the faults then no refund should be given.

churchy18

i was in 2 dyms both down too 4 players pretty much cashed both yet only get my buy ins back and the players that are out will get refunded as well not right.

fair enough people who where blinded out but not those who busted out

regd for a 100gtd as other games seemed too be going fine and that is stopped now think i,ll give up for the night

bearlyther

delete your internet cookies thatl fix it

peter27

I am furious with the way Sky Poker have handled the refund situation and I demand that my total poker winnings is swapped for the total poker winnings of Ryan Spittles, otherwise I leave the site ..