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Many problems when being moved in tournament

bet72offbet72off
edited May 2014 in Feedback & Suggestions
When I am moved to a new table in a tournament I can often not see my cards and have to fold.  (No it's not just that I am not dealt into the hand, I can see my cards after I fold them.)

Sometimes my stack size is reported wrong -- it appears as the same as someone else's stack.  This corrects itself the next hand but is not good.

In this hand #774459887, I was moved to a new table, I couldn't see my cards, and it wouldn't accept my action (fold), so I was timed out with no way to get back into the game.  I had to close the window. A new one didn't open, so I went to the lobby and found myself on the list and opened the table from there.

I am using the web client on chrome on a Mac; I haven't installed the software.
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Comments

  • bet72offbet72off
    edited May 2014
    The installed software has the same problems.

    Here is an example of a hand where my cards weren't displayed after moving table, so I had to fold. As you can see, I would have flopped a full house and won had I played. I think this is a serious problem.

    The hand is #775373373, and the previous hand on the previous table was #775373373.
    PlayerActionCardsAmountPotBalance
    daffoSmall blind 200.00200.007368.14
    karlthekilBig blind 400.00600.0011276.64
     Your hole cards
    • https://www.skypoker.com/img/site/heart.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">K
    • https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">10
    • https://www.skypoker.com/img/site/spade.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">J
    • https://www.skypoker.com/img/site/club.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">A
    		   
    tiga123Call 400.001000.0013231.15
    BenalmanCall 400.001400.001618.22
    bet72offFold    
    https://www.skypoker.com/img/site/hhdealer.gif'); background-color: transparent; background-position: 100% 100%; background-repeat: no-repeat no-repeat" class="dealer">rileyboiFold    
    daffoCall 200.001600.007168.14
    karlthekilRaise 1600.003200.009676.64
    tiga123Fold    
    BenalmanAll-in 1618.224818.220.00
    daffoFold    
    karlthekilCall 18.224836.449658.42
    karlthekilShow
    • https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">J
    • https://www.skypoker.com/img/site/diamond.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">3
    • https://www.skypoker.com/img/site/spade.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">K
    • https://www.skypoker.com/img/site/spade.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">5
    		   
    BenalmanShow
    • https://www.skypoker.com/img/site/club.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">3
    • https://www.skypoker.com/img/site/spade.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="spade">A
    • https://www.skypoker.com/img/site/heart.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">5
    • https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">K
    		   
    Flop
      
    • https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">K
    • https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">10
    • https://www.skypoker.com/img/site/heart.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="heart">10
    		   
    Turn
      
    • https://www.skypoker.com/img/site/diamond.gif'); background-color: #ffffff; display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="diamond">7
    		   
    River
      
    • https://www.skypoker.com/img/site/club.gif'); display: block; border: 1px solid #9bc3e5; width: 15px; text-align: center; font-size: 0.9em; background-position: 1px 100%; background-repeat: no-repeat no-repeat" class="club">5
    		   
    BenalmanWin highTwo Pairs, Kings and 10s4836.44 4836.44
     No qualifying low hand    
    [Edit: I don't know why this isn't pasting properly, I've successfully pasted before.] 
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  • Sky_SamTSky_SamT
    edited May 2014
    Hello,

    This is an issue that we have had reported before and is one that we are looking into with a view to fixing.

    I appreciate that it is a problem and I will keep the forum updated with developments on this. Hand numbers as above are very useful so feel free to leave more of them if you see this issue repeat itself.

    Thanks

    Sam 
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