£250 11.30 b/h why is the guarentee not being paid

REDARROW61

Information

Tournament ID: 9602620

Status

Running (Late Registration Closed)

Start Date/Time

11:30 - 23 Jun

Cash Prize Pool

£107.50

Heads Prize Pool

£107.50

Buyin + Fee

£5 + £0.75

ShaunyT

In Response to £250 11.30 b/h why is the guarentee not being paid:

Information Tournament ID:  9602620 Status Running (Late Registration Closed) Start Date/Time 11:30 - 23 Jun Cash Prize Pool £107.50 Heads Prize Pool £107.50 Buyin + Fee £5 + £0.75
Posted by REDARROW61

im on the final table of this tourney, another player has live chatted with sky. apparently its not a guarantee!!!!


very shadey.  extremely disappointed in sky.

so they have the £250 in the tourney title but its, and I quote, "not a guarantee tournament". From what I can see there are lots of tourneys that don't actually have the word guarantee in but have a prize amount.

Cant believe it. Really poor form.

REDARROW61

U cant advertise a cash pool  in a tourney then slash it, its called  OVERLAY, cmon sky  get this sorted

aussie09

that cannot be right.  surely.

the convention for all tournements is that the money in the title is a guarantee.  can someone from skypoker please confirm or publish otherwise.

i am sure that those who won will be properly rewarded.

ShaunyT

In Response to Re: £250 11.30 b/h why is the guarentee not being paid:

that cannot be right.  surely. the convention for all tournements is that the money in the title is a guarantee.  can someone from skypoker please confirm or publish otherwise. i am sure that those who won will be properly rewarded.
Posted by aussie09

down to the last 3. might be my last ever tourney on sky if they don't sort it. couldn't care less about the few extra quid but im not been taken for a mug.

Sky_DanR

It's just an error on the set up of the tournament guys, the poker team are going to sort the extra £35 retrospectively. Apologies for the confusion, nothing shady though.

aussie09

In Response to Re: £250 11.30 b/h why is the guarentee not being paid:

It's just an error on the set up of the tournament guys, the poker team are going to sort the extra £35 retrospectively. Apologies for the confusion, nothing shady though.
Posted by Sky_DanR

good response dan.  i knew it would be fine.



 

unknown_username

n1 would be a shame if it had gone unoticed wd Philis ;')

REDARROW61

Thanks Dan for sorting

MRBURNS4

Very good to hear Dan, however from a customer point of view I assume the help desk team will be retrained as not to pass out wrong info?

ShaunyT

In Response to Re: £250 11.30 b/h why is the guarentee not being paid:

It's just an error on the set up of the tournament guys, the poker team are going to sort the extra £35 retrospectively. Apologies for the confusion, nothing shady though.
Posted by Sky_DanR

very quick response. thank you very much. faith restored.

Sky_DanR

All the additional payouts are with the relevant players now guys. Sorry about the confusion and any misinformation you got. 

DoubleAAA

Mistakes happen and was quickly corrected so well done Sky this is the kind of thing we like to see.

ShaunyT

In Response to Re: £250 11.30 b/h why is the guarentee not being paid:

All the additional payouts are with the relevant players now guys. Sorry about the confusion and any misinformation you got. 
Posted by Sky_DanR

Hi Dan. Thanks for responding so quickly. Well played. I finished 3rd but I don't think the payment has been adjusted. I may be wrong cos I'm on my phone at the minute but the lobby is still showing the smaller prize pool. Cheers

Sky_DanR

Hi Shauny, the lobby prizepool won't update, it was just done manually. Doouble checked and you got an extra £5.25 at 2.38pm.

ShaunyT

In Response to Re: £250 11.30 b/h why is the guarentee not being paid:

Hi Shauny, the lobby prizepool won't update, it was just done manually. Doouble checked and you got an extra £5.25 at 2.38pm.
Posted by Sky_DanR

Cheers Dan. Sorry if my earlier posts were a bit strong, but the confirmation from customer services (albeit wrong) sent me on tilt lol. I should have known better as sky have always been top notch in sorting issues out. Once again, thank you.

hhyftrftdr

Knickers in a twist much?