Help! (can't connect to any tables)

mrsduck

Can anyone help me? I keep getting this message -

Sorry, there has been a problem with your game. You’ll need to reload the table to continue playing.

Have tried laptop and ipad on firefox/chrome/safari

VespaPX

I get this message:

Sorry, there has been a problem with your game. You’ll need to reload, you're rubbish!

Sorry Ducky couldn't resist xx

mrsduck

In Response to Re: Help! (can't connect to any tables):

I get this message: Sorry, there has been a problem with your game. You’ll need to reload, you're rubbish! Sorry Ducky couldn't resist xx
Posted by VespaPX

:P

mrsduck

No good tried everything...and written to Sky

Anyone else had and fixed this problem?

Sky_SamT

In Response to Re: Help! (can't connect to any tables):

No good tried everything...and written to Sky Anyone else had and fixed this problem?
Posted by mrsduck

Hi Mrsduck,

Do you have a screenshot of the error?

Can I also just check you don't have any parental controls/ child lock on?

Sam

mrsduck

In Response to Re: Help! (can't connect to any tables):

In Response to Re: Help! (can't connect to any tables) : Hi Mrsduck, Do you have a screenshot of the error? Can I also just check you don't have any parental controls/ child lock on? Sam
Posted by Sky_SamT

Don't know how to do a screenshot! Just tries loading a table with the circle spinning around and around! After a min that message pops up with reload or close options. Reload just makes it happen again.
Shouldn't be parental controls! Only I use it, and was Ok last night. It's on both ipad and laptop so maybe it's my internet? Every other website ok though..?
Cheers Sam!

Sky_SamT

The only thing I can put it down to is something to do with your Internet Service Provider.

I have checked at our end and we seeing no errors with table launch across the board. 

mrsduck

ISP is Virgin. Don't worry, I'll try later!
Ducky

Sky_SamT

Please let me know how you get on,

It is worth noting we did see a small issue with Virgin based around parental controls as alredy mentioned.

Phantom66

Have you tried this https://www.youtube.com/watch?v=nn2FB1P_Mn8

mrsduck

In Response to Re: Help! (can't connect to any tables):

Have you tried this  https://www.youtube.com/watch?v=nn2FB1P_Mn8
Posted by Phantom66

YES!!!! rofl

mrsduck

In Response to Re: Help! (can't connect to any tables):

Please let me know how you get on, It is worth noting we did see a small issue with Virgin based around parental controls as alredy mentioned.
Posted by Sky_SamT

I'm back
Yes it was Virgin! A message popped up asking me about kids and the dangers of the internet and if I thought I was safe!!
Did you see this issue with Virgin in general...or just my case?! lol

Anyway thanks! x

Sky_SamT

In Response to Re: Help! (can't connect to any tables):

In Response to Re: Help! (can't connect to any tables) : I'm back Yes it was Virgin! A message popped up asking me about kids and the dangers of the internet and if I thought I was safe!! Did you see this issue with Virgin in general...or just my case?! lol Anyway thanks! x
Posted by mrsduck

Good to hear,

We have had a couple of instances of this recently so I thought that might be the case.

We will try and spread the word further about this potential issue. Thank you for the feedback on this.