You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
Sky Poker forums will be temporarily unavailable from 11pm Wednesday July 25th.
Sky Poker Forums is upgrading its look! Stay tuned for the big reveal!
Tues 2nd December - Did you have problems with Sky too?
CC say that the servers were accessable, and that most others at the table were able to play on fine, therefor the problem is not their responsibility.
I disagree... were ALL players able to play on ok, ALL the time? - I'm pretty sure they werent, because friends I talk to on skype had similar problems on the same day!! do you know what the root cause the problem was? if not, how the hell do u know who's responsibility it is?!
I could use the same argument too - all my other sites worked fine and I dont have these problems normally, therfor the problem is not my responsibility
Comments
I did have one CC operative say recently, when I experienced Virgin media based problems, that the download isn't compatible with Windows 8, after calling me a liar regarding my inability to play my hands. I've only been playing on the download client for 18 months through Windows 8, yeah it ain't compatible
Same for me and a few others on a DYM table i was playing.
Only playing one table at the time !
I have regular issues with sky software, and like you have other poker sites and software running fine when sky crashes/freezes. Now i'm no technical expert (or poker expert lol) but a friend of mine took a look at my laptop and said the sky program uses a lot of processing power when its running. So my laptop doesn't like it, freezes sky whilst other stuff run. To counteract this I sometimes play through windows. I do all the things sky have told you to do, clear cookies etc but to no avail, I still get the white screen of death. I have so many weird little niggly things that happen too (chips still on table when hand dead, missing cards, random connection errors when moving tables etc etc).
For some reason skys stock answer is "no problem our end" now they may be right as far as the internet connection is concerned. My guess is there are fundamental flaws within skys programming that they are not willing to address. What makes it worse is I have NO PROBLEMS AT ALL with any other poker software! So by burying their heads in the sand all sky are gonna do is lose players! Ranging from mediocre (me) to pretty damn good (you)!
Fingers crossed you get some sort of refund/compensation.
Agree that it's heavy on the RAM. I'm currently playing 1 table with just the necessary progs running and my RAM is at 50% and CPU between 12 and 35%.
Also I will point out that Sky Poker is the only poker DOWNLOAD I have installed that is not fully fuctional. I can't remember the last time player search, HH or My Tables worked. I sometimes lose the MTT lobby too. All fine via a browser. Coincidence? I think not.
I was only playing one table by the time this started happening so didn't really cause me any pain. I did see the issue once where I was moved table and couldn't see my cards, even though I was dealt into the hand - I had never had this before, but have heard others say about it.
I very rarely play more than 2 table's, so see less problems than others. However, in the summer I was playing and my Internet connection died, so as I was still playing in a tournament I turned my phone into a hotspot and got the laptop running through the phones 3G connection. I have a 3G Watchdog App so it tracks my monthly usage and in the space of around 20 minutes (I think) I used over 150MB of my usage, luckily by this time my Internet connection had come back up. This shows a lot of bandwidth is required for each table to run, so for those running 6 tables they could be downloading around 1GB in a 20 minute window. This seems a lot as it is hardly HD video, just a few cards. Not sure if Sky or anyone has done any testing on the amount of MB each table uses, just probably something worth pointing out.
Hope you get some kind of refund and they sort you out, pretty obvious you are geniune. Very frustrating talking to any kind of CC when you are technical yourself and they are usually reading off a script.