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Not allowed to rebuy in UKOPS when down to 0 chips
Title says it all, trying to get through to customer care at the moment. I know of one other player that this has happened to. Very frustrating given the player of the series that's on.
Comments
Hi Matt,
No idea what that's about, but I'll send it up to Ops in Leeds.
Can't guarantee I'll get a reply, but if I do, I'll Post accordingly.
EDIT - e-Mail sent to Ops.
There have been quite a few times when I was regging my session today it took two or three goes due to what felt like lag. For this is also occur in a rebuy is markedly disappointing man.
I did think it was extremely odd to see your name at zero chips very quickly, in a rebuy.
UKOPS off to a shaky start.
Gents,
I got a Reply from Upstairs, though it may not help much.
They have checked the Template, & it appears to have been set up correctly, so (I'll duck before any replies) it SHOULD work ok.
It may well be some sort of lag problem, I really don't know, but it's deffo correctly set up.
They have also said they will re-check that all the other UKOPS Rebuys are correctly set up.
Hope it clears itself.
I'll be Offline now for a few hours, about to have my Xmas Dinner, so if you need any further help (?....), please contact Customer Care.
From my experience of regging approx. 30 odd MTTs in one go this morning on several occasions I got a message saying 'Could not register - could not allocate funds' or words to that effect. While this is not an issue for regging in advance as giving it two or three tries did the trick, obviously rebuy purchasing runs on the same buy in system.
Therefore I would advise caution to anyone playing rebuys tonight or while these continued service issues are happening. There is a chance if you get down to zero in the rebuy period your attempt to rebuy may well fail and in this situation you only get one try. I will still be playing the UKOPS rebuys, but I advise caution to all as detailed above.
I'm assuming these issues relate to the £1,000 Guaranteed Rebuy which began at 2pm this afternoon.
Every sympathy with those who were unable to rebuy, but it appears that the vast majority of players were able to do so, if this is a reasonable indicator.....
It had...
140 entries.
119 Rebuys
72 Add-Ons.
Prize Pool = £1,655 (Guarantee was £1,000).
Those ratios don't seem far off "normal" to me though clearly some were unable to rebuy.
I know that's not much consolation to those who missed their Rebuy/Add-On, but it shows how awkward these things are to resolve sometimes - it is clearly working for the majority of players - & clearly not working for a few of you.
I hope it soon clears itself for everyone.
They are investigating further Upstairs, but I'd be quite surprised if they were able to effect any changes with immediate effect.