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cant install the download client?

mewillowsmewillows
edited March 2015 in Feedback & Suggestions
keep getting this message.

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

laptop is getting on a bit but any help?

thanks
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Comments

  • NoseyBonkNoseyBonk
    edited March 2015
    It could be your anti-virus package blocking the install. Try disabling it and retry the installation.
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  • Sky_ChrisBSky_ChrisB
    edited March 2015
    In Response to cant install the download client?:
    keep getting this message. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author. laptop is getting on a bit but any help? thanks
    Posted by mewillows
    Hi mewillows,

    We've seen similar posts to this a few times now - in most cases this has been resolved by upgrading or reinstalling Adobe AIR to get the latest version first, and then you should be able to install the Download Client.

    Hope this helps! I'll ask the team to add this to the FAQ as well.

    Chris
    Sky Poker Technical Team

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  • davhotreddavhotred
    edited March 2015
    In Response to Re: cant install the download client?:
    In Response to cant install the download client? : Hi mewillows, We've seen similar posts to this a few times now - in most cases this has been resolved by upgrading or reinstalling Adobe AIR to get the latest version first, and then you should be able to install the Download Client. Hope this helps! I'll ask the team to add this to the FAQ as well. Chris Sky Poker Technical Team
    Posted by Sky_ChrisB
    Chris B,
    As I made the same reply to Joynt's same query BEFORE (honest) I read this post, How much willI be paid as a Sky Tech Team member??
    Waiting in anticipation with baited breath ( I did clean my teeth this morning )
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