Tikay Query

gerardirl

Tikay i had an issue which I raised with customer services and it was not resolved to my satisfaction. It was back in November. Is there any way I can contact u privately on this? Private message you perhaps?

Ger

Tikay10

Hi Ger,

You can contact me via Sky Community Personal Message, yes, but if Customer Services have already dealt with the matter, it is outside my remit to do anything. I'll gladly sent it to the appropriate Suits, of course, they may review the decision, but I can't assist beyond being a message carrier. 

If the issue dates back to November, I imagine it may be difficult to review at this stage, too. 

  

gerardirl

Yes if you dont mind passing it on. I was gonna post the details on the forum as I feel it was a clear injustice but I will try the "correct route again" and see if its resolved properly this time. Sorry to drag you into this.

Thanks

Tikay10

In Response to Re: Tikay Query:

Yes if you dont mind passing it on. I was gonna post the details on the forum as I feel it was a clear injustice but I will try the "correct route again" and see if its resolved properly this time. Sorry to drag you into this. Thanks
Posted by gerardirl

No problem.

I will certainly pass it on, yes, beyond that, there's nothing I can do personally.

gerardirl

Wont let me send it for some reason I've only ever been able to reply to messages, its like im not filling out a required field...yet I am!

Any chance you can message me and I will send on my issue then.

Sorry

Tikay10

In Response to Re: Tikay Query:

Wont let me send it for some reason I've only ever been able to reply to messages, its like im not filling out a required field...yet I am! Any chance you can message me and I will send on my issue then. Sorry
Posted by gerardirl

Are you trying to do it on an I-pad? For me, it does not work via "mobile", only Desktop.

Anyway, I'll send you a one line PM, & you can reply on that.

Please note I'm going offline now until around 1am, but I'll deal with it then. I'll send you the PM now though.

  

Tikay10

One-line PM sent. Well, 2 lines, because I go on a bit.

gerardirl

Still wont send good lord!

Will try it again later...highly frustrating. Ive waited six months but I think these six months strengthens my case which is why Im bringing it up again. I appreciate your passing on a message no more I can ask for.

thanks

Ger

Tikay10

Are you cutting and pasting something into the PM?

This sounds a bit odd, but when I try to C & P something into a PM, it will not "send" for some reason.

Darkangel7

In Response to Re: Tikay Query:

Still wont send good lord! Will try it again later...highly frustrating. Ive waited six months but I think these six months strengthens my case which is why Im bringing it up again. I appreciate your passing on a message no more I can ask for. thanks Ger
Posted by gerardirl

Ger are you on computer/lappy?? I had this trouble before have you cleared your cookies??

gerardirl

Thanks for the replies guys, yes I was copying and pasting....using a laptop.

Will type up something later Tikay.....getting kids ready for school now.

Thanks Dark also for the advice will try that although I do delete cookies regularly.

Ger

Sky_Dan

Feel free to holla at me if there's anything I can do...

Tikay10

Ger,

Still not had a PM from you, but see the Post above - ^^^^^ - by Sky_Dan.

You cut out the useless middle man (me) if you contact him directly by community PM. I'd only pass it to him anyway, so you cut to the chase quicker that way. 

Hope it gets sorted amicably.

   

gerardirl

Thanks will take a while to type it, hectic here with the kids....will send you a pm Dan tonight.

Ger

Sky_Dan

No probs, I'm doing a few things tonight so will pick it up if I can.

Slipwater

In Response to Re: Tikay Query:

No probs, I'm doing a few things tonight so will pick it up if I can.
Posted by Sky_Dan

The dealer, right?

Tell me it's the dealer.

Sky_Dan

That my friend is a non-runner!

gerardirl

Good lord how does anyone use this pm thing. Im searching for Sky_dan and it says no results. Do I have to add you before I can message you?

Ger

Phantom66

In Response to Re: Tikay Query:

Good lord how does anyone use this pm thing. Im searching for Sky_dan and it says no results. Do I have to add you before I can message you? Ger
Posted by gerardirl

You should just be able to click on his name from the post above, then click on the send private message button. A blank message box should then appear for you to fill in and send.

gerardirl

Silly me never thought of that, will message you tomorrow night Dan.

thanks

NoseyBonk

Or just click the 'Contact .......' button which is on every post (along with New Post, Reply, Report etc)

gerardirl

Message sent Dan, I have the supporting emails, but hopefully you get the jist from what I have typed.

Yes thanks Nosey, got it.

thanks

Ger

Sky_Dan

I've replied to you, getting it sorted today.

Macacgirl1

In Response to Re: Tikay Query:

Feel free to holla at me if there's anything I can do...
Posted by Sky_Dan

Our bathroom needs regrouting.
I've also lost the Norman Wisdom DVD boxset, f you replace that, all is good.

Thanks in advance.

gerardirl

Dan your response has surpassed my expectations.

You have restored my confidence, 

Thanks

Ger

Sky_Dan

Happy to help. I did try to call you earlier - if you can call me back on 08000 724 777 we can have a chat. Alternatively let me know a good time to call and I will try again.

gerardirl

Just home and reply sent.

For anyone reading this I wont go into specifics but the service Dan has provided has exceeded my expectations.

Really appreciate your efforts on this Dan and dealing with you the last few days and Sky 6 months ago is like dealing with two different companies! Very much for the better and keep up the good work.

thanks

Ger

gerardirl

Bump! sent you a pm Dan.

Ger