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Help... i Played a £5.50 dym cashed for £10 but was only paid £6.80, complained to sky, this was their response...
Further to your conversation with ***** I have been asked to E-Mail you a response from our Poker Team.
The £6.80 that that is shown was the profit from the Double Your Money in terms of your balance. You did indeed win £10 from this but, a £2.30 tournament token and £3.20 from your balance was used therefore, £6.80 is the £10 winnings minus the £3.20.
I hope this helps clear things up.
Comments
You got a return of £10
£10 - £3.20 = £6.80 added to your balance.
So: Winnings paid out = £10
Less cash paid to enter = £3.20 (£5.50 entry fee less the non-cash £2.30 token)
Equals: Increase in cash in your account: £6.80
say your balance is 100 and 2.30 for your free token.
You enter a 5.50 .
Whilst your playing
your balance is (100-3.20)=96.8 and your free token is gone 0.00
If you win 10, you should end up with 106.80.
If ive worked it out correct it looks right , but seems wrong , hope that helps