not a enough support

buzzer57

 can any one tell me how to claim my money back for a 55 headsup tourney which i could not play because of sky tech problems surely the whole site should have been closed down till it was sorted rather than keep takin peoples money this has to be a form of stealing yes

bromley04

What did customer care say?

SolarCarro

Click Contact Us at the bottom of the screen

Customer Services are very good

Phantom66

In Response to not a enough support:

 can any one tell me how to claim my money back for a 55 headsup tourney which i could not play because of sky tech problems surely the whole site should have been closed down till it was sorted rather than keep takin peoples money this has to be a form of stealing yes
Posted by buzzer57

Suggest you try live chat first - click on help & support link at the top of page.

I would recommend a more polite approach than this post though.

buzzer57

 could not get through to anyone

Jac35

In Response to not a enough support:

 can any one tell me how to claim my money back for a 55 headsup tourney which i could not play because of sky tech problems surely the whole site should have been closed down till it was sorted rather than keep takin peoples money this has to be a form of stealing yes
Posted by buzzer57

No 

...

That's a really long sentence by the way.

Jac35

In Response to Re: not a enough support:

 could not get through to anyone
Posted by buzzer57

Did you ring the correct number?

bromley04

In Response to Re: not a enough support:

In Response to not a enough support : No  ... That's a really long sentence by the way.
Posted by Jac35

A really long sentence without a question mark too

MattBates

In Response to Re: not a enough support:

 could not get through to anyone
Posted by buzzer57

I had a query tonight and used live chat, it was a bit different to the one I am used to, but I got straight through and my query was resolved quickly. Maybe you could e-mail them if you cant get through via live support or on the phone?

Sir-Gary

Try CS they are actually quite good here compared to most sites. It was not always that way clearly they have worked at improving it and have had some success in that area.