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ihope you all have a fantastic 2016
There were some very kind comments in the "Comment" section, but I particularly enjoyed this one, by Mr Mum.
"One of the things your really good at"
So many ways to read that. Love it.
I refer the Hon Mr Mum to Alexander Pope, in 1734;
Damn with faint praise, assent with civil leer, And without sneering, teach the rest to sneer;Willing to wound, and yet afraid to strike,Just hint a fault, and hesitate dislike
I got a gentle slap on the wrist - just playful - from Ger last night, as I spelt his name incorrectly. I've edited it now.
So that's what I've tried to do.
I wrote this, too.
"Sky Poker has a "Community" - you & I call it a Forum, but The Business call, it "Community". They might just be right, too, as the Sky Poker Community really is something special. Not always good - players use it mercilessly to berate the site, & even boast of doing well on other sites - go figure that one - & that's why other sites no longer have attached Forums, it's akin to shooting themselves in the foot sometimes."
Which seems to have fallen on stony ground. I mean, really, if they ever closed the Forum (& no, there are no plans to), there'd be a hue & cry, & yet no matter how times I say, as politely as I'm able, "this is not Customer Care" we still get threads which, to be honest, are unacceptable, usually headlined by "Sky is rubbish" & with multi exclamation marks appended. Those very guys would be the first to complain if the Community was closed. And that is EXACTLY who other sites closed their Forums, no more, no less.
More follows.....
One of the first changes I made, such as I'm able, was to keep all threads open, even the hot ones, instead of "Closed for discussion" which was so unpopular, & rightly so.
Since then, I can't think of a single thread that has been closed. A few were deleted, as they were genuinely non-compliant - you just can't go round slandering people. Nobody commented about that though, not a word. When threads were being closed left right & centre, there was no shortage of negative sentiment, but now it's been corrected - & IMO, it needed correcting - , it's total silence. Go figure.
I've made a considerable effort to explain to players how the site works, too. I think that is very important, other sites don't bother doing that. I explained at length about the gripes the MTT boys had, it received exactly one reply, but 5 others contacted me to say "that was great, we understand it better now". BOOMIO, that was the whole idea. Understanding both sides of the table's problems MUST be a good thing, right?
You may find this hard to believe but it's true - I still, after all these years here, have no idea who "owns" (as in, has official responsibility in the Management Team) this Community. I log on some mornings, & threads have been moved to another board. I don't have the faintest idea who does that. Truly.
I don't know who approves the photos, either, or what system they use. It's a complete mystery to me.
You may know that there is an "e-mail notification of a PM" service. When a PM arrives, we get an e-Mail. "we" being all of us who are members of the community. Well, that e-Mail notification thing stopped working a year or more ago. Bit of a pain, as unlike most forums, the software does not show when as Message has been received, the only way to see it to go to our Inbox, which feels like about 5 tiresome clicks. Acceptable glitches
And then, this morning, right out of the blue, I got my first e-Mailed PM notification for well over a year. (I get PM's almost every day). Who fixed that? I've not got a clue.
Anyway, the idea is to try & make the place fun to visit, where we can chat, have some poker chatter, debate stuff, what might be good, what might be not so good, & enjoy a laugh. It's a job to bite my tongue when folks come on here & are rude, but that's the gig, & I have to.
Quite how I get the message across that this is not Customer Care I have no idea. Some people (very much a minority) seem determined to ruin the place. Thankfully, we have some great regulars here, & they make it all worthwhile.
Things change fast in Head Office, responsibilities move around, so it may all change any time, & someone else will take over. That'll be fine, I can honestly say I left nothing on the table, & gave it my best shot.
OK, next case, & my "2016 through the front windscreen" blog will be out soon. I had a bit of a problem with that, as Bluff Europe Magazine asked me to do a column on the very same subject, so I had to be careful not to plagiarise myself.
I forgot to reply to this Geldy. Let me correct that. I'm not sure what I could really add. I thought Tikay summarised things pretty well and covered all the main points of what was going on at Sky through the year. I honestly didn't notice too many negative things to discuss but I'm also sure that Tikay wasn't planning to write a blog attempting to highlight any negatives he could think of.
I've sat and thought for a while and the only really big negative subject that related to Sky that I can remember people talking about in 2015 was the change in the rewards system. I made it clear that a change in the system that pumps money from Sky Poker to the Sky Poker players as a whole is beneficial to all Sky Poker players whether or not you directly are a beneficiary of that money. If I play here every day and Sky give all other players £100 and take £10 from me then I might think I should moan on the forum about it but if I sit and think I'll soon realise that this is good for me.
I'm not sure if that was the "negative" you wanted me to comment on but if it was I can assure you I thought the changes were positive.