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FAO Tikay or skydan.
I've had issues with Sky and their (acceptable) glitches for a while now hence the reason ive not played for 2 months.. Main one is making a ft and not being able to see your hole cards the first hand you get seated. Totally effing annoying when you fold and then get to see what you folded. This happened to me earlier tonight and not for the first time. This is my first grieveance. Please sort this ou, but isn't mh main bone of contention.
Now! aside from this happening to me again tonight, I have a bigger issue.
We have 10 players left from 463 in the 5k turbo. The action is folded around to me in SB. I have around 11bs and shove. BB folds and instead of chips winging their way to me, my chips slide into the middle and the community cards are dealt and utg wins the pot, eliminating me in 10th place.
There were bo chips in the middle other than the blinds and no chips from any other player on the table. There were no cards infront of any players at the table other than me and the bb.
End result, phantom utg all in player wins the hand and I bust 10th for 76.50 whereas 1st paid 1250. Im not saying I would have won the tourney but to get offered my buy in back from live help is an insult.
Please look into this as it has now gone beyond a joke. I appeal to all players who have had the same or similar issues to post a reply as ive now had enough.
Now! aside from this happening to me again tonight, I have a bigger issue.
We have 10 players left from 463 in the 5k turbo. The action is folded around to me in SB. I have around 11bs and shove. BB folds and instead of chips winging their way to me, my chips slide into the middle and the community cards are dealt and utg wins the pot, eliminating me in 10th place.
There were bo chips in the middle other than the blinds and no chips from any other player on the table. There were no cards infront of any players at the table other than me and the bb.
End result, phantom utg all in player wins the hand and I bust 10th for 76.50 whereas 1st paid 1250. Im not saying I would have won the tourney but to get offered my buy in back from live help is an insult.
Please look into this as it has now gone beyond a joke. I appeal to all players who have had the same or similar issues to post a reply as ive now had enough.
Comments
Never seen the situation you are saying about with the UTG. Can you post the hand, you sure you didn't miss them go all in?
Matt, I respect you as a player but are you taking the Michael? I was speaking to live help and they asked the same question. Diane even stated that the utg player had gone all in and I, then went all in from sb. I don't dispute that the utg player shoved cos the hand played out and he won. What I do dispute is the fact that when it was my turn to act. There were the blinds in the middle and no other player at the table had cards infront of them other than me and BB.
You know what? My main issue isn't the fact that this issue has potentially cost me a lot of money. It's the fact that Live help treat me like a bit of an imbecile and had the audacity to think that giving me my buy in back was an adequate compromise and above all, question my integrity.
I've had a 2 month break from the game as I have fell out of love with the game and come back to Sky as I like a lot of what the site has to offer but tonight has pretty much made my mind up. I do hope Sky do the right thing on the back of this.
Was hoping you might be a bit happier, after you beat Villa over the weekend. What chances do you think my bet on Sunderland to go down has now?
Ok, those two gripes. (Unforch, it falls to me, as Sky Dan is not around these days).
CC treated you like an "imbecile". I can understand you were a bit revved up, perhaps understandably, but that's a little unfair. They get THE most odd & peculiar questions, & a lot of people really do try it on. You were not, of course, but they don't know that. And the problem with that "phantom hand" is that, to my knowledge, not one player, ever, has reported that fault before (& peeps are not generally slow to complain). It's a complete mystery, a really odd one, so it was outside of their experience & understanding. I doubt anyone can figure it out without actually seeing it happen, & it's not possible to "recreate" it.
It may be that several other similar complaints will arise in the coming days, which will, in an odd way, help identify it. Until then, it's just hard to figure what might have happened.
MattBates was not "taking the Michael" either. He's played 11,000 MTT's here, & when something goes wrong, he does not hesitate to give Sky Poker - & me for that matter - some grief, so it's not like he is a stool pigeon or somesuch. He was just trying to be genuinely helpful.
The other prob - missing the first hand of a Final Table has been a bit of a problem for some time now. You mention "acceptable glitches", which is fair comment. Depends what is deemed an "acceptable" glitch. I suppose because I'm getting on a bit, & have mellowed to such things, but it is not something I'd allow myself to get uppity about. Logically, mathematically, it won't often make much difference.
It's bang wrong though, of course it is. It's what they call an "edge case", & as such, extremely hard to resolve. Do they know about it? Yes. Do they know the solution? I don't think they do.
I'd like to say the problem will go away next week, or next month, but I have a feeling it won't.
That's not the reply you wanted, but it's how I see it.
Happy New Year, Dave, & maybe Big Sam will buy the cerebral Andy Carroll, & solve some of your problems. He's more of a head case than an edge case, imo.
Hi Dave,
Define "face down".
If you mean "invisible", yes, we have all had that loads of times, I see it (or not....) once or twice most nights in a 3 hour 30 game SNG session. I suppose I should get cross about it, but I don't. Another of those "glitches", which some find unacceptable, & others never mention. Think we have all experienced it though.
If you genuinely mean "face down", then no, never. They are "virtual" playing cards, they don't have two sides. Which you know, & I'm not treating you like a you know what, but they just don't have two sides.
I'd actually be interested to see what the back of a Sky Poker (online) card looks like.
^^^^
Err.........oh yes.
I only see them about, well, 25,000 times per night......
Shoot me now.
Dave - ignore me.
My apologies.
By the way has anyone else noticed that when you have the 'no cards' glitch they do appear very, very briefly and, as long as you are quick enough to see them, you can act accordingly and they come back later in the hand.