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table problems?

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  • Seagull158Seagull158
    edited February 2010
    Was close to the cash in the £1000 GTD and didnt even get to see my cards on several hands. Bet 600 on one hand and then got folded in next round of betting!!! Went out 65th with 40 to cash and then was number 66 in queue for online support!!!!!
    Not happy.
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  • Damo_BhoyDamo_Bhoy
    edited February 2010
    it sucks. just lost £11 quid doing nothing atall. Complete farce lol. Any1 know what is going to hapen?
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  • hagans03hagans03
    edited February 2010
    In Response to Re: table problems?:
    In Response to Re: table problems? : Same here, only, what we will get is a free for all, free roll, which most of us wont be able to make. A voucher of some sort would be nice... (to use at will)
    Posted by SolidStan1
    im gonna send them a email and see how i get  on will let u know
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  • hagans03hagans03
    edited February 2010
    I hope sky dont start losing people
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  • Root_KunalRoot_Kunal
    edited February 2010
    AFTER wait in a line of 77 this is what I got a copy and pasted answer great!


    22:51:02 Hi kunal, my name's O'Neil. How can I help you today?
    22:52:28 Well, I know the poker room went down and at the time I had £3 in my whole bank roll, I then placed this onto a table so my bankroll was now nil. The site went down and I have not got my £3.00 back I knwo its not alot but can somthing be done as I didnt even get to play a hand and lost all my bankroll (£3)
    22:52:41 We are currently having some unforeseen issues with the site. At the moment We have no further information. After investigation, refunds will be issued.
    22:53:09 sooo what am i ment to do
    22:53:41 I suggest wait and keep trying.
    22:54:02 I have, nothing has been givin back to me
    22:54:44 they will take a day or two before you get refunded. As we will need to investigate all the tables
    22:55:25 This is not right
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  • Nutter5932Nutter5932
    edited February 2010
    Sky should have cancelled every tourney and done equity chops / chips tomorrow or something.

    Sure it will get sorted mind

    p.s as they didn't cancel I think they have no option but to let the fortunate few who could steal keep their prizes and refund the ones affected / blinded out.
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  • Damo_BhoyDamo_Bhoy
    edited February 2010
    23:09:20 Hi Damo_Bhoy, my name's O'Neil. How can I help you today?
    23:09:25 hello
    23:09:41 im just asking if there are refunds being given out
    23:10:11 as i was in the £1500 bounty hunter and it was £11 to get in
    23:10:25 there will be, after this has been reviewed, this should be done by Monday.
    23:10:34 so what have i to do?
    23:10:51 in the meantime?
    23:11:00 wait,
    23:11:08 for what
    23:11:19 are we getting re funded or what
    23:11:55 yes.
    23:12:12 thank you
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  • the_gibbthe_gibb
    edited February 2010
    In Response to Re: table problems?:
    Sky should have cancelled every tourney and done equity chops / chips tomorrow or something. Sure it will get sorted mind p.s as they didn't cancel I think they have no option but to let the fortunate few who could steal keep their prizes and refund the ones affected / blinded out.
    Posted by Nutter5932

    Ben, this is redic, i cant believe they are letting the tourney carry on and are paying people out, i was 20/130 and i couldnt get back on , which is not my fault, it was a sky problem and they should have paused or cancelled it, how can they let it carry on when its obvious that alot of players couldnt load tables and were just blinded out like me. its totally unfair as it could have cost me winning (2kish) where is wansnt down to me.

    I would like to know what they are going to do  about this asap as its life tilting me......
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  • igimcigimc
    edited February 2010
    In Response to Re: table problems?:
    CONTACT CUSTOMER SERVICES THEIR ARE VERY VERY GOOD AND SORTING REFUNDS
    Posted by mabsue
    Well;they do get plenty of practice
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  • unknown_usernameunknown_username
    edited February 2010
    Contacted Sky Live Chat, they said I will receive a refund tomorrow for all the tourneys I was in which were affected.

    Not a lot else do do at this stage.
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  • Root_KunalRoot_Kunal
    edited February 2010
    In Response to Re: table problems?:
    Contacted Sky Live Chat, they said I will receive a refund tomorrow for all the tourneys I was in which were affected. Not a lot else do do at this stage.
    Posted by POKERTREV

    I was told MONDAY!
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  • unknown_usernameunknown_username
    edited February 2010
    Well I did ask them really nicely lol
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  • cottladcottlad
    edited February 2010
    In Response to Re: table problems?:
    OK what about cash games Playing Sands just after 21.30 50p/£1 I raise 4x MP with QQ and player in sb calls.  I look at notes to confirm he's a habitual check raiser on dry flops......flop comes 268r.... fish checks....i bet £7 into £9 and as expected fish raises to about £25.  There's now about £41 in the pot...... i shove allin and nothing happens....... i time down and still nothing.......  The table re-appears just in time for me to see the fish taking the pot.... my shove just never registered? Now of course he could have had a set or draw altho unlikely.  I'm quite certain i was way ahead and he would have folded.  I feel like i've lost £41 through no fault of my own.  Do i have a case?  I dunno what to do? I usually weather the loss when this happens but it seems to be happening more and more often. Also, could sky tell us exactly what the problem was please. /sigh
    Posted by cottlad
    I tracked down player
    He said he would have folded
    Should i email sky?
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  • the_gibbthe_gibb
    edited February 2010
    In Response to Re: table problems?:
    In Response to Re: table problems? : I tracked down player He said he would have folded Should i email sky?
    Posted by cottlad

    as it is their fault and not your interent connection then the hand should be void in my opinion.

    same thing with the tournament, whole thing should be sorted out so this does not happen again
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  • unknown_usernameunknown_username
    edited February 2010
    Have we all been having problems tonight?

    There should be a procedure that everyone understands for this kind of eventuality. I know that elsewhere there is a formula when tournaments are cancelled. The prizepool is distributed according to a formula, related to stack size, to all remaining players at the point of cancellation, rather than having a refund of fees. Unfortunately if Sky don't cancel it when there is a site problem that can't happen.

    There should be clear guidlines published, as to what happens.
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  • dobiesdrawdobiesdraw
    edited February 2010
    single daylem every In Response to Re: table problems?:
    Yeah there's defo been problems again tonight. it hasn't affected me too much as I was playing cash rather than MTT/STT but the 2 tables I had running virtually came to a standstill.
    Posted by silentbob

    theres a problem every single day.....dont think skys techies r gonna be headhunted anhy day soon!!!
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  • FINSFINS
    edited February 2010
    tables gone again at 04.50 ive lost 3 games and was chip leader in them all.. come on sky get it together.this is not on. have tried sky chat no answer soooooo peeeed off!!!!!!
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  • Sky_RichSky_Rich
    edited February 2010
    please see this thread guys
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