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Sky poker rewards misleading
Your Sky Poker Rewards Bonus
Congratulations you've earned 100 points from last week's play and reached levelBLUE.
This means you've qualified into exclusive Freeroll tournaments running from Monday to Friday at 19:30 every night
Congratulations you've earned 100 points from last week's play and reached levelBLUE.
This means you've qualified into exclusive Freeroll tournaments running from Monday to Friday at 19:30 every night
But no 2.30 token, clearly a glitch as i earned bang on 100 and further down the email...
| Level Steel Accumulate 100 Poker Points this week to reach level Steel and earn yourself a£2.30 cash bonus. |
Comments
I just assumed they had changed this to cash instead.
let us know how you get on as we all may have been short changed!
Hi Guys,
The weekly "Rewards" e-Mail that was sent out yesterday was incorrectly worded due to a coding error.
Everyone was correctly paid based on the points they earned, but the e-Mail suggested you had earned EXACTLY (no more, no less, exactly) enough points for whatever the next level up is for you.
You can check how many points you earned by going to "My Account".
Example follows.....
I have no idea how to do a screenshot, but my e-Mail said......
"Congratulations you've earned 2000 points from last week's play and reached level GOLD.
You've received a £22.78 cash bonus! Check your account now!"
In fact, I earned exactly 1,519 points, & was paid the correct amount, (1,519 x 1.5p) as you can see.
1,519 points is GOLD, exactly as stated, but if I had earned 2,000 points that would have been PLATINUM.
The same error was made on every e-mail, but if you check how many points you earned, it will correlate with your payment.
Apologies for this, but players WERE paid the correct Rewards Payment or Token.
Go to "My Account" & check your points - it'll almost certainly be less than 100. All payments were made correctly, but the e-mail was incorrectly worded.
Apologies, of course, it should not have happened.
Feel free to speak to CC if you are unsure, but I can assure you that the situation is as I have explained.
You would not receive a Token if you earned 950 points. For 950 points you would receive £9.50 in cash, but no token.
The Rewards Schedule is HERE
Your e-Mail would have said you reached Level Bronze, which is correct for 950 points.
Apologies for the comms error.
Good luck ev1
Nannypat66
Quite surprised, I get that e-Mail every Monday at around 5pm without fail, & have done since the new Rewards system was introduced last June.
Do you receive other e-Mails from Sky Poker? I often get other "Promo" e-Mails from them, too.
Are you opted out of receiving e-Mails, perhaps?
Yes, I can imagine it is a little frustrating.
I honestly don't know what to suggest. Sky Poker WANT their Clients to receive these comms, obviously, so it's frustrating from both sides of the table.
so not surprised Ive filled it in incorrectly lol.
Thank you for sorting it. I look forward to lots of emails ha ha.
Nannypat66
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Thank you SkyMark and of course Tikay as always fast and helpful.