You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
Sky Poker forums will be temporarily unavailable from 11pm Wednesday July 25th.
Sky Poker Forums is upgrading its look! Stay tuned for the big reveal!
software crashes
Hi,any advice on sky poker software as it stops working when i am multi tabling and crashes 3 times a day somtimes.
Plus if i am playing tournements and get seated at another table it fails to sit me in.
Plus when i click on help and support it fails to load up the next page.
thank you.
Comments
I will certainly pass your comments on. I can see just from a quick peruse on Sharkscope that you play a LOT of DYM's concurrently, up to 30 an hour. (I have no "back office" access at Sky Poker, so Sharky is my only means of seeing who plays what).
Just to help with the reply......
Can I assume you use the Download Client?
How many tables, on average, do you play at any one time?
I can't promise a meaningful response from The Business, but I will be sending it up to them this morning for comment.
I hope we can get this sorted, & thank you for your patience.
See my previous reply.
I can't promise feedback, but I'm sending it up to the Office right away. I can't really do more than nag them, but I fancy they get a little tired of my constant observations. Anyway, we shall see.
I just want to put something out there for consideration. I DO believe you both - many others have said much the same down the years, & to a lesser degree, I suffer it myself - but I'm curious as to a few things.
In MY case (of no relevance really, but it all adds grist to the mill) I have an extremely old Laptop, badly maintained, cluttered with all sorts of deleterious odds & ends, & it copes very comfortably, with almost 100% reliability, with 6 Tables at a time, for 30+ game sessions. My personal problems only arise after a) 2 or 3 hours, & b) if I increase to 7 or 8. What happens then is that everything slows down, momentarily freezes, & the buttons become unresponsive, I sort of have to click them repeatedly before the action takes place. Is this the sort of thing you experience?
The thing that puzzles me is that it most certainly does NOT affect all players, or even the majority of them, & I'm curious as to how & why that is. I'm not going to name them, but I can think of several very very high volume Prio Players who run 10 to 20 Tables all the time with no apparent issues. Why is that, how is it that they don't have the problem? Some of the lads in the VLV Leagues are earning insane amounts of points per day., so it can't be affecting them, can it?
Anyway, all feedback is good, the more the better as long as it is constructive.
I'm sort of encouraging discussion in the hope that it can be addressed. I know some will say "but I told you repeatedly, da de da", but I don't give up easily, & want to help, so the more (constructive & sensible) comment we get, such as the two posts at the head of this thread, the better.
I can also categorically state that the issue under discussion has nothing to do with server capacity.
The problems you may suffer are every bit as important as the problems others may be enduring.
Thanks Elliot, that's most useful.
Pop-ups & Messages?
I can fully empathise with that. I don't want to go into too much detail, but it is a very easy one to solve, "instant" in fact, & I'm trying extremely hard to convince The Business that this needs reviewing immediately.
We can say, with near 100% certainty, that if the staff could spend 3 hours an evening for 2 or 3 days in a row, playing, say, 3 or 4 Tables, they'd instantly see the problem & solve it by reducing the quantity of Messages & Pop-ups, & modifying what they say. Once they experienced it, they would resolve it very quickly, that's for sure.
I don't agree that the software is "terrible", far from it, but it does need some little issues addressing, & I'm sure The Business will do so.
Hang in there Chiggy, I'm very confident that these things can & will get sorted.
PS - Good to chat to you on here instead of at the Tables, when it's hard for me to multi-table & chat. See you tonight for the usual donations.
^^^
All noted & agreed Matt.
The issue is being highlighted right now, & I hope it can be addressed.