Customer Care Thank You

day4eire76

Noticed blatant collusion in a dym earlier and the following was the conversation with cc.

All sorted within a few minutes .

So just saying thank you for a speedy resolution. 

Bethany: Hi, you're through to Bethany.
Me: Hi Bethany
Bethany: Hi Patrick - How can i help today?
Me: Playing a double or nothing and there was obvious chip dumping cheating going on
Bethany: Which table number is this please Patrick and i can take a look?
Me: xxxxxxx £3 dym
Bethany: And do you have the user id of the person you believe to be cheating Patrick?
Me: table just finished. Players involved xxxxxxxxxx and xxxxxxxx
Bethany: Great - Could i take your user id please?
Me: xxxxxxxxxxxx
Bethany: Thats great thanks - Could you also please confirm your date of birth and mothers maiden name?
Me: xxx xxxx xx and xxxxxxxxx
Bethany: Perfect - I've refunded the £3 for you now and the other players will be dealt with accordingly, thank you for bringing that to our attention Patrick

Tikay10

Thanks for posting that, Customer Care deserve the occasional pat on the back.

hhyftrftdr

In Response to Re: Customer Care Thank You:

Thanks for posting that, Customer Care deserve the occasional pat on the back.
Posted by Tikay10

I'm not sure they want day4eire literally clambering all over them