A message to BOXTER PLEASE HELP

paige55

I MAY BE POSTING THIS IN THE WRONG PLACE, IF SO REMOVE TO THE RAIL,BOXTER FOR SOME REASON OUR LAP TOP  INSTALLED WINDOWNS 10 EVERYTHING HAS GONE WRONG, THE LAP TOP ONLY ALLOWS ME TO LOG IN,MY HUSBAND RUNS HIS OWN BUSINESS ON THIS LAP TOP AND HAS LOST SO MUCH HE CANOT FIND HIS EMAILS ,TAX ,VAT,HE EMPLOYS ONE PERSON AND CAN NO LONGER LOG INTO IT, THE LAP TOP STARTED UP IN HIS NAME AND NOT MINE CAN YOU HELP HIM , MANY THANKS PAIGE

unknown_username

hi paige

you should be able to un-install windows 10 and re-install your previous operating system which in turn should put all your previous files/pics/music  back in place

hope this helps duck

unknown_username

Paige

This has happened to many of our customers recently. Good old Microsoft. Try this:

Open the Start menu and select Settings.
Click the “Update & security” icon and select “Recovery.”
You should see a “Go back to Windows 7” or “Go back to Windows 8.1” option.
Click the Get started button to get rid of your Windows 10install and restore your previous Windows install

Boxster with n 's'    xxx

paige55

In Response to Re: A message to BOXTER PLEASE HELP:

hi paige you should be able to un-install windows 10 and re-install your previous operating system which in turn should put all your previous files/pics/music  back in place hope this helps duck
Posted by stokefc

tks for your post stokefc,but how do we uninstall can you help us with that thanks paige, where do i go to do that xx

paige55

In Response to Re: A message to BOXTER PLEASE HELP:

Paige This has happened to many of our customers recently. Good old Microsoft. Try this: Open the Start menu and select Settings. Click the “Update & security” icon and select “Recovery.” You should see a “Go back to  Windows  7” or “Go back to  Windows  8.1” option. Click the Get started button to get rid of your  Windows 10 install and restore your previous  Windows  install Boxster with n 's'    xxx
Posted by Boxster

sorry boxster,canott even find that on this laptop everthing seems to be blocked by wiimdows 10

paige55

my husband knows alot more about his lap top than i do but even he canott find out how he can rid himself of windowns 10 ,can you help him or should he take this lap top to a professional,thank you paige xx

unknown_username

In Response to Re: A message to BOXTER PLEASE HELP:

my husband knows alot more about his lap top than i do but even he canott find out how he can rid himself of windowns 10 ,can you help him or should he take this lap top to a professional,thank you paige xx
Posted by paige55

Paige

So sorry but difficult to help via a forum. Best take it to a local repair centre. Good luck.