DYMs frozen?

Essexphil

Is it the same for everyone, or just me? Tables refuse to load...

raggy94

Yeah I have one been 'waiting to open' for half hour.

mkgunner

same here

Amarie

Phew thought it was just me

Picklechop

In Response to Re: DYMs frozen?:

same here
Posted by mkgunner

yep and I need to go out

Tikay10

Thanks Gents (& MOTHERRRRRRRRR),

Note sent Upstairs.

Fingers crossed it will be attended to promptly.  

raggy94

In Response to Re: DYMs frozen?:

In Response to Re: DYMs frozen? : yep and I need to go out
Posted by Picklechop

They'll get cancelled and refunded most likely.

Amarie

Anyone heard anything from cc?

Picklechop

In Response to Re: DYMs frozen?:

In Response to Re: DYMs frozen? : They'll get cancelled and refunded most likely.
Posted by raggy94

Thanks. Assumed so but seems a bit risky

Amarie

THanks Mr K

xx

roughboy

In Response to DYMs frozen?:

Is it the same for everyone, or just me? Tables refuse to load...
Posted by Essexphil

seems its also the same for tourneys, im still waiting for the 2:30 to open

unknown_username

torns aswell not sure about cash but everthing seems to be frozen. 

on the plus side this is longest ive stayed in a torn for a long time

Picklechop

ive just spoken to support, they working on it, games will start asap. Mk im going out though so you will win, ive been assured a refund so I assume you wont get the win unfortunately

Tikay10

In Response to Re: DYMs frozen?:

In Response to Re: DYMs frozen? : yep and I need to go out
Posted by Picklechop

According to "Find a Player" you are regged for 2 Heads Up Games, both of which appear to be officially "In Running" but neither of which has actually commenced. 

Just contact CC, explain the situation exactly as is, & they'll sort you out.  

EmmaWatson

Yeah I have been waiting for a full £21 HU Hyper to open for 10 minutes

benc

Yep £21 turbo is not opening just says waiting. 

Amarie

Gerrin fed up wi keep pressin this reload butn, ned to get mi casrol int th'oven for th'old mans tay

Translation

I am getting a little tired now with having to keep reloading, i need to make a casserole and get it in the oven for the fathers dinner

Tikay10

Upstairs have acknowledged my notelet, & tell me that the matter is being dealt with as a Priority by the Service Desk.*

* TRANSLATION "we are working on it".

Apologies all round, obv.  

 

dakin01

Hi just got off chat. they said it should be fixed within a hour or so, and for me 2 contact them for a refund reguarding the tournament i had entered.

CBFC

my tables have just started

CBFC

now paused

CBFC

just got refund

Essexphil

In Response to Re: DYMs frozen?:

now paused
Posted by CBFC

Sky Customer Care state cannot issue refunds while "poker team looking into it". Still, at least I got to increase my phone bill in return for hearing several ads for Sky

This is poor. With respect, Sky Poker need to appreciate that there are people playing on multiple sites who cannot play while random tables pop up and refuse to load for an hour or more.

All sites can have issues. However, Sky's apparent inability to take appropriate action means that people will play a lot less on this site. The restart plus pause was particularly poor.

EDIT: at same time as CC refuse to give a refund, I was refunded. Joined up thinking at its best

Sky_Poker

In Response to Re: DYMs frozen?:

In Response to Re: DYMs frozen? : Sky Customer Care state cannot issue refunds while "poker team looking into it". Still, at least I got to increase my phone bill in return for hearing several ads for Sky This is poor. With respect, Sky Poker need to appreciate that there are people playing on multiple sites who cannot play while random tables pop up and refuse to load for an hour or more. All sites can have issues. However, Sky's apparent inability to take appropriate action means that people will play a lot less on this site. The restart plus pause was particularly poor. EDIT: at same time as CC refuse to give a refund, I was refunded. Joined up thinking at its best
Posted by Essexphil

Hi Essexphil

Apologies if this has caused you any inconvenience. We've been dealing with this as a priority as you would expect. We want to make sure anything we do is correct and fair.

Just to confirm that the reason CC do not refund people at the time an incident is 'live' and being dealt with is that this process of voiding and settling games with issues refunds people automatically. If they had refunded you, you'd then have been paid twice.

Again, apologies. All should be fine now but if you or anyone else have any outstanding issues, please speak to CC and we will look into each case asap.

Have a good weekend.

Thanks

Sky Poker

NoseyBonk

Guess someone had a cooler and that messed up everything?

RLT16

In Response to Re: DYMs frozen?:

Guess someone had a cooler and that messed up everything?
Posted by NoseyBonk

timmy lost a flip