Sky broadband cut outs causing losses

chiggypig

Hello, is there any way to claim refunds for losses caused by sky broadband failures, it has cost me hundreds over the last few months and another £21 earlier.

BarrattG1

Unfortunately Sky broadband and Sky poker aren't related by more than name anymore (?), furthermore if you read your contracted terms for any provider of internet it will stipulate something along the lines of 'This ISP takes no responsibilities for loss of earnings attributed to disruption of service, however caused.'.

The only sensible thing I can suggest to you is to pester your current ISP about connectivity issue, get a reduced rate or a line technician sent to look it over. Furthermore you probably want go get back up internet either in the form of 4g that you can tether through your phone, a wireless internet dongle like (3) or a back up home line (the most expensive option).

I hope that helped a little bit.

chiggypig

Thanks for the reply, I'll certainly look into getting a dongle as my phone is terrible.

Does anyone have any experience using a dongle as backup/know any current deals? I have no idea what specs I need. Is it quick to reconnect and get back logged on to Sky?

BarrattG1

In Response to Re: Sky broadband cut outs causing losses:

Thanks for the reply, I'll certainly look into getting a dongle as my phone is terrible. Does anyone have any experience using a dongle as backup/know any current deals? I have no idea what specs I need. Is it quick to reconnect and get back logged on to Sky?
Posted by chiggypig

I have no experience in phone tethering, But as far as im aware the dongles are literally just USB plug and play, so you can easily have one permanently plugged into your usb ports, or on the desk and if internet fails plug it in, and 10 secs later will be back online.

AFAIK there is a way to get routers or configure your wireless reciever/card to simultaneous take in 2 connections so if one goes down the other still offers persistent internet connection, this unfortunately is way above my level of technically skill.

chiggypig

In Response to Re: Sky broadband cut outs causing losses:

this unfortunately is way above my level of technically skill.
Posted by BarrattG1

Probab;y best if I leave that option for now then!

Will look into a dongle, sounds nice and simple thanks for the help

Tikay10

I would suggest that anyone playing the volume chiggy does would definitely need a back up dongle, & most do.

There is zero correlation between Sky Broadband & SB&G.