You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
Sky Poker forums will be temporarily unavailable from 11pm Wednesday July 25th.
Sky Poker Forums is upgrading its look! Stay tuned for the big reveal!
Another site failure today around 12.30pm
Hi guys,
Just want confirmation from other players and Sky themselves that there was another software failure today around 30 minutes ago...
By the time I was able to get back on I had lost upwards of 50 quid in lost buy ins, whilst I could see regs chatting about it in the boxes (whilst panicking to load/click im back repeatedly and rescue the situation). SJSPANKY im sure i saw you talking about it?
Why does this keep happening? Will the 50 quid be refunded?
The traffic has since died in the lobby sigh.
TIA,
J x
Comments
There was a very brief unscheduled outage, yes. It was an "open & shut" thing, & normal service resumed almost immediately & has been fine since. The problem was very quickly identified & is highly unlikely to ever recur.
If anyone believes they were disadvantaged because of this outage, they will need to contact Customer Care who will deal with the matter as fairly as they are able.
Apologies for any inconvenience.
Yes, I can see you are still playing via "Find A Player" (£5.50 & £11 DYM's) , so probably best we resume the discussion when you have finished your session.
I completely get it's awkward to remember the Table ID's or specific DYM, but once you have finished your session, it may be possible to find it from "My Account" Hand Histories. Once you do that, pass it on to CC. If you do not get satisfaction that route, send me a PM please & I'll see if I can get someone to look at it.
Turn this upsides down - if Sky Poker did not request some sort of evidence as to the DYM/MTT/Cash Table in question, it would be very exploitable, & everyone would be on the blower claiming to have lost £50 or £100. Not suggesting for one moment you would do this, but some folks would. It's hugely exploitable, or would be, so some checks & balances are needed.
Sky Poker do not have more software crashes than other sites, they have less. (This is factual, from Industry Data, not an opinion). Every minute of unscheduled outage is regrettable, even 1 minute per month (which would barely be measurable as a %) , which sort of shows the standards being aimed for here.
Once again, sorry there was a brief interruption, & if you can sort out the exact DYM/MTT/cash Table, I'm sure Sky Poker will do the right thing.
Hi Jacquelyn,
Just had a thought.
Sharkscope can help narrow this down - it lists the £5.50's, £11's & the £16.50 you have played or are playing in today's current session.
If you can identify which of those you were not able to play, or were disco'd from, that might be the quickest & simplest way to sort this.
I DO strongly suggest we discuss this later though, AFTER you complete your session. When multi-Tabling, its very distracting messing around with Forum Posts, as I know only too well, & I'm keen not to exacerbate the problem.
GL GL with the rest of your sesh.
Traffic levels in the DYM Lobbies now seem to be normal for this time of day.
Just for the record, this is the process that goes through every multi tabling sit n go regular when your site crashes every month:
- Check internet connection (connection 99% of the time fine and not the issue).
- Log out, log in... (no good)
- Close down software
- Attempt to reload software (when it doesn't reload this is when you know for sure its a Sky problem)
- Check other poker sites and their software just to 100% make sure its Skypoker. They all work, Sky doesn't.
- *Already* by this point, players are stealing blinds and affecting the game - this should be the moment that refunds are distributed, regardless of results.
- Restart computer as this sometimes fixes the issue
- Wait for computer to load
- Load up Skypoker
- Log in
- Wait for 10 tables to auto load
- Click "im back" on EVERY SINGLE ONE OF THEM (why doesn't it auto put you back in the seat??!?!?!)
- Whilst the chaos of loading and clicking im back and repositioning/tiling the tables, of course you get timed out again on some tables
- Click "im back" on the tables you have timed out on
- Finally, attempt to play with a clear head (near impossible as you literally can see money burning infront of you) with lower stacks than what you started with.
- Email Sky Poker
- Write on forum to confirm with other players it was Sky
- Moan about how this happens every month
- Usually get a response with some jargon about cookies, software updates, Acrobat reader, your connection etc (today, surprisingly, this was not the case)
- Reply to Skypoker saying it was definitely them and you have all of this updated
- Find game numbers for Skypoker as for some reason they can't see it themselves on your account?!?!?!?!
- Hope that they see sense and compensate players who have contributed hundreds of thousands of pounds in rake (so far today they haven't).
- And finally, close down Skypoker and play on another site for a few hours because the traffic was far less than it was before the crash.
It is a joke that a "leading poker site" has these issues every single month.
Furthermore, it is more than frustrating that the responsibility to sort this out comes down to the player, and not the staff at Skypoker.