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Hi guys, I'm not sure whether this is the right place to put this, and I've never posted on a forum in my life, but I'm constantly having to close the software and re-open it tonight. It crashes and a message pops up with 2 messages asking to close the program or trouble shoot it. So I panic close it and re-open asap as I'm a sng player. It's happened 3 times tonight costing me at least £100. I mean, I lose all the time anyway so losing another £100 this method is a big kick in the teeth!
What can I do to solve this? I need to grind for the Premiership promo but I can't if this keeps happening. I just tried playing on the browser but I would honestly recommend pulling your teeth out as a better option to using that!
I've tried uninstalling the software and then re-installing, I've tried shutting down the computer and restarting.
Thanks in advance
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First up - welcome to the forum.
There has been, & is, a bit of a problem for some players right now, and that is what you are experiencing.
Have a look at the thread I am going to Link you to. The Original Poster is Sky_Sam, who is the Suit who looks after these things & is responsible for the day to day running of the site, & software.
Have a read of it, & any questions, get back to us on this thread. Note that there IS a workaround (uninstalling Adobe Air 23 & installing the previous Version, Adobe Air 22) OR you can use the Browser version which remains totally unaffected. Course, not all of us like the Browser, do we?
Apologies for the problems, & yes, it's a proper headache, but luckily (not for you....) it only affects a small % of the player base. The Techs are working on a solution, but it's not proving quite a challenge.
The thread is HERE
Hope that helps, & have a great weekend.
I see that this problem has been in place since mid September so WHY hasn't this link been quashed if it breaks the app?
Think I'll go elsewhere again!
^^^^
Sorry to hear that Ploppy.
I'll try & get an update for you, but fair to say, the problem with the latest Adobe update is proving quite a head-scratcher. It's certainly not for lack of effort on the part of the Tech Team.
Anyway, I'll see if I can find out if there has been any progress.
Well done Paige.
Re-Read my post & thought it was a tad rude. Sorry about that.
I appreciate that these thing take time to iron out, however my point still remains valid that the link to download software that is known to cause problems is still in place more than 3 weeks after discovering that it does cause problems.
I would however appreciate an update as to when this problem is sorted
Thanks
No worries, it was not rude at all. I'm quite used to far worse than that.
Don't think anyone from Sky Poker would disagree that this should have been sorted by now, but it's not for lack of effort, please be assured. They are working closely with the people from Adobe, & the fact that they are a few weeks down the line without resolution does suggest what a headache it has been. It'd obviously bad for those customers who are affected, ditto for Sky Poker, it's the last thing The Business needs.
I'll certainly let you & everyone else know as soon as it is sorted. Might just throw a party, actually.....
As always, apologies.