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MyAccount link is not working

Red_KingRed_King
edited October 2016 in Feedback & Suggestions
My Account button links to this gibberish code page, no layout???
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Comments

  • Tikay10Tikay10
    edited September 2016

    Morning Your Majesty.

    Those links you have cut & pasted are LIVE Links & are all working - they will (or should) work for ANYONE who clicks them from the links on your post. 
     
    So I'm not sure what to say - from my computer, or, I suspect, most others, all those links work fine.

    TIOATIBOA might work.

    Hope it soon clears itself, but from your post, those links work correctly.  
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  • Red_KingRed_King
    edited September 2016
    In Response to Re: MyAccount link is not working:
    Morning Your Majesty. Those links you have cut & pasted are LIVE Links & are all working - they will (or should) work for ANYONE who clicks them from the links on your post.    So I'm not sure what to say - from my computer, or, I suspect, most others, all those links work fine. TIOATIBOA might work. Hope it soon clears itself, but from your post, those links work correctly.  
    Posted by Tikay10
    Hi Tikay,
    Not played on skypoker for a while, I expected a structured friendly layout when I pressed the myaccount button, but the display was as above, in a scrolling non-formatted endless list of commands that make it very difficult to follow, to make a simple deposit.
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  • Sky_MatSky_Mat
    edited September 2016
    Hey there

    From the sound of your post it sounds like you aren't getting the needed style sheets for the My Account area.

    If you can, please try clearing your web browsers cache (if you need help with this, let me know your browser and I'll try and help you out) as this should force your browser to redownload the assets you might be missing.

    I've just tested this myself and everything seems to be working for me.

    Hopefully though doing the above will solve the problem for you!


    Best wishes and luck at the tables!
    Matt
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  • Red_KingRed_King
    edited September 2016
    In Response to Re: MyAccount link is not working:
    Hey there From the sound of your post it sounds like you aren't getting the needed style sheets for the My Account area. If you can, please try clearing your web browsers cache (if you need help with this, let me know your browser and I'll try and help you out) as this should force your browser to redownload the assets you might be missing. I've just tested this myself and everything seems to be working for me. Hopefully though doing the above will solve the problem for you! Best wishes and luck at the tables! Matt
    Posted by Sky_Mat
    Thanks Mat, 
    Tried again today, Chrome browser, myaccount link was OK on skybet, casino, etc, but not on skypoker.
    Managed to clear cache and it then worked, thank you.
    Looking forward to the new Android app for my tablet.
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  • Red_KingRed_King
    edited September 2016
    OK now logged in on android tablet, when I select tournament tab, it switches to mobile site and I am no longer logged in.
    WHY??
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  • Red_KingRed_King
    edited October 2016
    Won STT tourney 30498039, but account says no win
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  • Sky_MatSky_Mat
    edited October 2016
    Hi again,

    Unfortunately your logged in state issue that you have seen is currently how it does works. 
    To work around this and to save logging in twice, you can head to the mobile lobby first and login there instead. Once logged in on the mobile site you can then use the burger menu to click on "Forum" which will then return you here where you will still be logged in.
    Sorry about this! It is something we are aware of however.

    With regards to the tournament, there was some issues last night which Tikay has been updating people on here, your probably best speaking with customer care as well as they will be able to assist you better than me on this.

    Hope this helps!
    Matt


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