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Why would sky send this email?

edited October 2016 in Betting Chat
I hope this is the correct place to post this, I went to use my skybet account after a little time away but found this email in a spam filter, and I am a little confused why would the skybet send me this email I would go onto live chat but they would only confuse me further, any help would be grateful ,
After a recent review by our trading team, it has been decided that this account requires tighter liability management. Unfortunately this means the account will no longer be eligible for any of our free bet promotions (including Sky Bet Club and Money Back refunds).
Any help would be appreciated 

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