Sky tech's...Problems retrieving HH

LmfaoAllin · October 2016

There was a thread last week about find a player function not working, this is intermittent for me too but not too bothered.

However not being able to review HH is a tad inconvenient. Was going to post in feedback but thought would post here to see if others experiencing similar issues or if its my end.

Cheers.

jordz16 · October 2016

I just posted in another thread about having issues with seeing what tables im running as they wasnt showing up, also the mtt lobbies dont seem to be opening occasionally, so there is definitely something going on but its definitely intermittent.

MattBates · October 2016

I have started 2 threads on this, I first noticed the issue just over a week ago.

Sir-Gary · October 2016

Yes HH is still a problem for me too, you can that but its a bit inconvenient

LmfaoAllin · October 2016

Cheers guys. Yeah that function is dodgy for me too Jordz, but like you say its intermittent, another thing that is intermittent is my use of the forum, not seen your threads Matt, Have you found its getting worse? As you said first started about a week ago, for me it was only occasionally to begin with that it would play up, now its barely working at all. Gary is there another way of searching hh or is it just persistence?

Phantom66 · October 2016

I'm having trouble with all 3 of the "my sky poker" tab functions.

Both from phone and laptop on browser.

Jac35 · October 2016

Duplicate Dym tables showing in My Sky poker as well.

Bit annoying for multitablers.

I had 4 games running the other night but it was showing on there as 7 tables.

Spent a frantic 5 minutes trying to find them

jordz16 · October 2016

I blame a combination of all these problems for bubbling the high roller last night.

IrishRose · October 2016

My hand history hasn't worked for nearly 2 weeks on the laptop. When I go to "My Sky Poker" tab it doesn't show any of my games - whether I click running, registered, finished or all. Bit of an issue for me when I try to switch to ipad and I can't get any of my games to load if late reg has closed as nothing shows on the ipad either.

To begin with I thought it was just my pc that was the issue - but I've tried it on work pc aswell and the same result.

Sir-Gary · October 2016

In Response to Re: Sky tech's...Problems retrieving HH:

Cheers guys. Yeah that function is dodgy for me too Jordz, but like you say its intermittent, another thing that is intermittent is my use of the forum, not seen your threads Matt, Have you found its getting worse? As you said first started about a week ago, for me it was only occasionally to begin with that it would play up, now its barely working at all. Gary is there another way of searching hh or is it just persistence?
Posted by LmfaoAllin

copy the hand number from the table, go to My sky poker HH paste it in. If you are not on the table anymore, then it is just persistance

unknown_username · October 2016

I get my HH from here

https://www.skypoker.com/secure/account?action=GoAcctHome&skin=poker

never a problem.

IrishRose · October 2016

In Response to Re: Sky tech's...Problems retrieving HH:

I get my HH from here https://www.skypoker.com/secure/account?action=GoAcctHome&skin=poker never a problem.
Posted by mumsie

Thanks for that mumsie - but I can only seem to see my hole cards followed by the result of who won. With the My Hand History in the My Sky Poker tab I used to be able to see every action - who raised and who folded etc.

scouse_red · October 2016

In Response to Re: Sky tech's...Problems retrieving HH:

In Response to Re: Sky tech's...Problems retrieving HH : Thanks for that mumsie - but I can only seem to see my hole cards followed by the result of who won. With the My Hand History in the My Sky Poker tab I used to be able to see every action - who raised and who folded etc.
Posted by IrishRose

try copying the hand ID number and then pasting from there into the my sky poker hand history Rose ...... I just tried it and got it to work that way

Sky_SamT · November 2016

Hi Guys,

Thanks for raising this.

I am aware of an issue with HH and duplicate tables appearing in My Sky Poker. I will work with smarter guys than me to look at what the issues are. Any screenshots of the issues or a walkthrough of exactly what happens will be most useful.

I know Bates will have plenty of these as he complains to me about it most days.

Tikay10 · November 2016

In Response to Re: Sky tech's...Problems retrieving HH:

Hi Guys, Thanks for raising this. I am aware of an issue with HH and duplicate tables appearing in My Sky Poker. I will work with smarter guys than me to look at what the issues are. Any screenshots of the issues or a walkthrough of exactly what happens will be most useful. I know Bates will have plenty of these as he complains to me about it most days.
Posted by Sky_SamT

Someone ought to be able to volley that one in.

Phantom66 · November 2016

I don't know if it is connected.

But since the "my sky poker" features starting playing up

Find a player not working

Completed tables duplicating

Registered/running tables not showing

Hand history not working

....

I have also had problems (via chrome on Windows 7) with a chrome process consuming processor time and memory to the point where extreme lag starts and I have to close that process (which stops all tables).

Coupled with the "my tables" not working it makes it difficult to get the tables running again quicky.

It means multi-tabling is not really an option at the moment.

Phantom66 · November 2016

News just in. Sky_Sam has spoken to his smarter counterparts and they are on with cracking these issues...

May take a while yet.

https://www.youtube.com/watch?v=At5Va3o21uc

DoyleBrun · November 2016

I am having problems with my tables it is saying I have no tables when I know I have.

weecheez1 · November 2016

In Response to Re: Sky tech's...Problems retrieving HH:

News just in. Sky_Sam has spoken to his smarter counterparts and they are on with cracking these issues... May take a while yet. https://www.youtube.com/watch?v=At5Va3o21uc
Posted by Phantom66

Sorry I didn't realise that I left my Web cam on

Phantom66 · November 2016

It's Ok. It has now been escalated to the team that are smarter than the team that is smarter than Sam.

I think it's fixed now...

https://www.youtube.com/watch?v=XMHt02mHKS0

Phantom66 · November 2016

Time to call in the professionals?

https://www.youtube.com/watch?v=nn2FB1P_Mn8

LmfaoAllin · November 2016

In Response to Re: Sky tech's...Problems retrieving HH:

Hi Guys, Thanks for raising this. I am aware of an issue with HH and duplicate tables appearing in My Sky Poker. I will work with smarter guys than me to look at what the issues are. Any screenshots of the issues or a walkthrough of exactly what happens will be most useful. I know Bates will have plenty of these as he complains to me about it most days.
Posted by Sky_SamT

Thanks for the response. You are probably aware but all functions are working fine today. Nice one.

IrishRose · November 2016

In Response to Re: Sky tech's...Problems retrieving HH:

In Response to Re: Sky tech's...Problems retrieving HH : Thanks for the response. You are probably aware but all functions are working fine today. Nice one.
Posted by LmfaoAllin

Not for me they're not! Still only get the "loading" message when I try to load my tables - or "searching" if I try to look at hand histories

Sky tech's...Problems retrieving HH

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