All Categories› Poker› Poker Chat

You need to be logged in to your Sky Poker account above to post discussions and comments.

You might need to refresh your page afterwards.

Sky Poker forums will be temporarily unavailable from 11pm Wednesday July 25th.
Sky Poker Forums is upgrading its look! Stay tuned for the big reveal!

high roller

HAYSIEHAYSIE
edited April 2017 in Poker Chat
Just been given a rebuy in high roller for £530 without requesting it. What should I do?
· Share on FacebookShare on Twitter
«1

Comments

  • unknown_usernameunknown_username
    edited April 2017
    In Response to high roller:
    Just been given a rebuy in high roller for £530 without requesting it. What should I do?
    Posted by HAYSIE
    GIVE TO ME..LOL
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    In Response to high roller : GIVE TO ME..LOL
    Posted by razorkev
    Ive been charged for it.

    · Share on FacebookShare on Twitter
  • CxE1CxE1
    edited April 2017
    Haysie, As long as you have'nt been annoying anyone from sky on poker forums or threatening legal action then im sure they will sort you out.
    · Share on FacebookShare on Twitter
  • Nuggy962Nuggy962
    edited April 2017
    What happened? Was it a miss click? You prob struggle to get it back i woukd of thought 
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    What happened? Was it a miss click? You prob struggle to get it back i woukd of thought 
    Posted by Nuggy962
    The problem with opinions is that they are like ar..holes, everyone has got one.
    · Share on FacebookShare on Twitter
  • unknown_usernameunknown_username
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : Ive been charged for it.
    Posted by HAYSIE
    Oh thats awful. hopefully you and sky can sort this mistake out..
    · Share on FacebookShare on Twitter
  • MattBatesMattBates
    edited April 2017
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    Posted by MattBates
    No I sat out.
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Assuming you sat out and didnt play then sky will be able to see this and refund you. If not then I cant see why sky would refund you as everyone could try this as a freeroll.
    Posted by MattBates
    Do you think customer care really exists, and do they really care?

    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Haysie, As long as you have'nt been annoying anyone from sky on poker forums or threatening legal action then im sure they will sort you out.
    Posted by CxE1
    Thank you that makes me feel much better.

    · Share on FacebookShare on Twitter
  • MattBatesMattBates
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : Do you think customer care really exists, and do they really care?
    Posted by HAYSIE

    I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    Posted by MattBates
    No I sent them a couple of emails just before 10pm last night. No acknowledgement or reply as yet. So still disappointed.

    · Share on FacebookShare on Twitter
  • Sky__JamesSky__James
    edited April 2017
    Are you asking for a refund for your rebuy?
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Are you asking for a refund for your rebuy?
    Posted by Sky__James
    Yes please.

    · Share on FacebookShare on Twitter
  • EssexphilEssexphil
    edited April 2017
    Seems that there are 2 realistic scenarios originally:-

    1. You accidentally misclicked; and
    2. There is some sort of error in the software

    I think any idea that you or Sky Poker are on some sort of scam should be discounted.

    If you didn't play a hand with the "error" chips then scenario 2 is simple-you should get a refund.
    Scenario 1 is trickier-on the assumption that there was no overlay, that £530 has been paid out in prizes. I very much hope that Sky would reimburse you as a gesture of goodwill.

    Customer care are probably very busy. SkyBet is the main source of their work, and Easter is bound to have been a busy time there. In any event, I would expect any responsible site to investigate this carefully, as if the error is theirs it would be very important to them.

    Hope all goes well
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : I have always had satisfactory responses when contacting customer care. If you are posting customer care queries on the forum (which lots of people seem to do) and expecting a resolution then you will probably be disappointed.
    Posted by MattBates
    I posted on the forum as well as sending emails hoping to get a quick answer. Unfortunately, nobody from Sky responded to either.£500 is a big deal to me.
    · Share on FacebookShare on Twitter
  • Sky__JamesSky__James
    edited April 2017
    Forget customer care as they would just pass it on to me anyway. I can see that you sat out every hand after your rebuy. Talk me through what happened when you accidentally rebought please
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Seems that there are 2 realistic scenarios originally:- 1. You accidentally misclicked; and 2. There is some sort of error in the software I think any idea that you or Sky Poker are on some sort of scam should be discounted. If you didn't play a hand with the "error" chips then scenario 2 is simple-you should get a refund. Scenario 1 is trickier-on the assumption that there was no overlay, that £530 has been paid out in prizes. I very much hope that Sky would reimburse you as a gesture of goodwill. Customer care are probably very busy. SkyBet is the main source of their work, and Easter is bound to have been a busy time there. In any event, I would expect any responsible site to investigate this carefully, as if the error is theirs it would be very important to them. Hope all goes well
    Posted by Essexphil
    Thanks, I was not aware of clicking anything, by accident or on purpose. Sat out as soon as new chips arrived.

    · Share on FacebookShare on Twitter
  • Jac35Jac35
    edited April 2017
    I'm always surprised that people send an email to Customer Care or use live chat.
    Might be that it's old fashioned but ringing Customer Care has always seemed the  best option to me.

    If I was hoping to sort out an issue over a sum as large as £500 I would want to speak to someone. I've always been impressed with how Customer Care have dealt with any problems that I've had.
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    Forget customer care as they would just pass it on to me anyway. I can see that you sat out every hand after your rebuy. Talk me through what happened when you accidentally rebought please
    Posted by Sky__James
    I was playing the high roller and the 15k bounty hunter. Went out of the high roller, and only clicked to x out of the table when another 10,000 chips arrived. I sat out, immediately sent a couple of emails to customer care, and posted on the forum. Continued to sit out while awaiting a response, but did not receive a reply to either, until you just replied.
    Sam advised using customer care rather than the forum in your absence.
    I had absolutely no intention of rebuying for £500, I was only playing the tourney because I satellited in, I wouldnt have bought in for £530. It is too big a buy in or rebuy for me.
    · Share on FacebookShare on Twitter
  • Sky__JamesSky__James
    edited April 2017
    I have decided to be kind and refund your rebuy. Don't do it again. Merry Christmas.
    · Share on FacebookShare on Twitter
  • Angmar2626Angmar2626
    edited April 2017
    In Response to Re: high roller:
    I have decided to be kind and refund your rebuy. Don't do it again. Merry Christmas.
    Posted by Sky__James

    lol
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    I have decided to be kind and refund your rebuy. Don't do it again. Merry Christmas.
    Posted by Sky__James
    Thank you very much. Although I would describe it as being fair rather than kind. I am not certain I did anything in the first place. I hope you atre now completely recovered. Happy new year.
    · Share on FacebookShare on Twitter
  • unknown_usernameunknown_username
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : Thank you very much. Although I would describe it as being fair rather than kind. I am not certain I did anything in the first place. I hope you atre now completely recovered. Happy new year.
    Posted by HAYSIE
    Quit while your ahead its very KIND of them tbh
    · Share on FacebookShare on Twitter
  • IDONKCALLUIDONKCALLU
    edited April 2017
    have less then 500 in your accunt in future problem solved joking aside   if u didnt play 1 single hand after u rebuyed u should get a refund imo
    · Share on FacebookShare on Twitter
  • MISTY4MEMISTY4ME
    edited April 2017
    In Response to Re: high roller:
    I'm always surprised that people send an email to Customer Care or use live chat. Might be that it's old fashioned but ringing Customer Care has always seemed the  best option to me. If I was hoping to sort out an issue over a sum as large as £500 I would want to speak to someone. I've always been impressed with how Customer Care have dealt with any problems that I've had.
    Posted by Jac35
    +1 to this.

    I usually do contact customer care on live chat, and usually they answer within a couple of minutes. I think there is a new feature too where it tells you approx. how long they will be. I have rung on a couple of occasions if I've particularly wanted to speak to someone 'in person' as such. E-mailing would be my least favourite option as you can't guarantee the e-mail reaches the right person, and it certainly would take longer/left 'til the morning imo. But overall I think the SKY Poker customer care is exceptional, and very fair too......
    ...... and glad to see you are in better health James.

    EDIT: ....and glad to see that the mini UKOPS has several different tourneys now. I'm sure when I first looked, it all appeared to be Bounty Hunters, though I noticed a couple of UKOPS numbers were missing. I was going to ask if we could have a Megs Stack and some other Deepy's, and I'm sure the PLOppers would want something too. Thank You
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : +1 to this. I usually do contact customer care on live chat, and usually they answer within a couple of minutes. I think there is a new feature too where it tells you approx. how long they will be. I have rung on a couple of occasions if I've particularly wanted to speak to someone 'in person' as such. E-mailing would be my least favourite option as you can't guarantee the e-mail reaches the right person, and it certainly would take longer/left 'til the morning imo. But overall I think the SKY Poker customer care is exceptional, and very fair too...... ...... and glad to see you are in better health James. EDIT: ....and glad to see that the mini UKOPS has several different tourneys now. I'm sure when I first looked, it all appeared to be Bounty Hunters, though I noticed a couple of UKOPS numbers were missing. I was going to ask if we could have a Megs Stack and some other Deepy's, and I'm sure the PLOppers would want something too. Thank You
    Posted by MISTY4ME
    It would have been good to have been aware of a procedure, that would have helped me get a quick answer.
    I was deep in the 15k bounty hunter at the time, and watching the chips dribble away in the high roller, not sure if I could get a refund. Without playing any of the rebuy chips I finished 20th, and 8th got paid around £1350. I was therefore in a sticky situation. I have been given a refund which is fair and for which I am grateful.
    However if the cicumstance had been different and I wasnt able to get a refund, I would have watched my chips disappearing, not maximising my position, and costing me £500.
    It was frustrating trying to play the bounty hunter, sending emails, and posting on the forum.
    The first response was from James this morning.
    If customer care dont respomd to emails why dont they? If this happened again what should I do? Sam said last week to contact customer care rather than use the forum. James said today dont use customer care because they will just pass it on to him.
    The real problem is that you might expect an organisation like Sky to have an assistant James that can cover for holidays, sickness, and make decisions. This would obviously be preferable to the pretence that Sam was covering when he admitted to not having time to do so.

    · Share on FacebookShare on Twitter
  • MattBatesMattBates
    edited April 2017
    In Response to Re: high roller:
    In Response to Re: high roller : It would have been good to have been aware of a procedure, that would have helped me get a quick answer. I was deep in the 15k bounty hunter at the time, and watching the chips dribble away in the high roller, not sure if I could get a refund. Without playing any of the rebuy chips I finished 20th, and 8th got paid around £1350. I was therefore in a sticky situation. I have been given a refund which is fair and for which I am grateful. However if the cicumstance had been different and I wasnt able to get a refund, I would have watched my chips disappearing, not maximising my position, and costing me £500. It was frustrating trying to play the bounty hunter, sending emails, and posting on the forum. The first response was from James this morning. If customer care dont respomd to emails why dont they? If this happened again what should I do? Sam said last week to contact customer care rather than use the forum. James said today dont use customer care because they will just pass it on to him. The real problem is that you might expect an organisation like Sky to have an assistant James that can cover for holidays, sickness, and make decisions. This would obviously be preferable to the pretence that Sam was covering when he admitted to not having time to do so.
    Posted by HAYSIE
    If you need an urgent response surely phone or live chat would be the preferred option rather than sending an e-mail. Just seems common sense.
    Customer care will respond to e-mails but it wont be an instant response and if its a non standard poker specific query then it would be passed onto Sam/James etc within the poker team.
    James said today not to contact customer care because he was now aware of the issue and was resolving it.
    · Share on FacebookShare on Twitter
  • CxE1CxE1
    edited April 2017
    The decision to refund was very simple on this occasion as Haysie is a well known customer with a history of good standing and he did not play with the rebuy.

    I am going to make a few observations. 

    The question of whether this was a player error/accident or software glitch has not been addressed.

    What if the player was a first timer on sky or one with a less than perfect history. How do we arrive at a decision.

    What if the player phones sky. Matter would most likely be referred to poker team and an answer would take time. Player panics as no guarantee he would be refunded and plays chips. He would still seek a refund if he lost.

    Plays chips and asks for refund as he did not request rebuy. 

    This brings me to my main point. This is not a slur in anyway on sky but an issue faced on most poker sites. Poker sites advertise 24hr support but in reality this is not the case. In a casino you have a supervisor around to assisst when an issue arises in card room. In an online card room you have access to people but not necessarily to a decision maker. Haysie could have gone on chat and/or phone and still have to wait for james for a reply.Its strange as this is real time gaming and monies on a large scale. 
    · Share on FacebookShare on Twitter
  • HAYSIEHAYSIE
    edited April 2017
    In Response to Re: high roller:
    I have decided to be kind and refund your rebuy. Don't do it again. Merry Christmas.
    Posted by Sky__James
    I really appreciate that you refunded the money in full without a big fuss, particularly in the light of the fact I have finally received a reply from customer care saying they are NOT prepared to give me a refund.


    Response via Email (Conor) (18/04/2017 11.35 PM)
    Hi Anthony,
     
    Thanks for your E-mail.
     
    After checking this game which you're referring to with the £500 buy-in, we can see that you did stake and play on this table, and we therefore shan't be able to refund you for this unfortunately. 
     
    If you have any further queries please do not hesitate to contact us.
     
    Kind Regards,
     
    Conor
    Customer Care Team

    · Share on FacebookShare on Twitter
Sign In or Register to comment.