cant transfer my funds?

unknown_username

Just tried to register for a sit and go. Which I had more than enough money to cover. But I got a message telling me they could not transfer my funds at this moment! What is that all about? I could see others weren't having the same problem!

SNOWY37

i think somethings gone wrong? i signed up for a SnG it took my funds and launched, but the games not loaded, and the levels are going up but everyones on the same chipstack in the lobby, going to contact customer service now. I'll let you know what they say.

unknown_username

Thank you! In Response to Re: cant transfer my funds?:

i think somethings gone wrong? i signed up for a SnG it took my funds and launched, but the games not loaded, and the levels are going up but everyones on the same chipstack in the lobby, going to contact customer service now. I'll let you know what they say.
Posted by SNOWY37

Jojodee

Yes I am confused too - am registered for a game and the money's gone out but i can't load it. hope they reimburse!

GaryQQQ

Me too, I can't join a STT even though my balance is 90x the neccesary buy-in. Getting this message;

"Failed to register for tournament: Sorry, we were unable to transfer the necessary funds at this time. Please contact Customer Services."

In the lobby I see 10 STTs currently have their status as 'waiting to load'.

SNOWY37

Im in a que to speak to customer service, but theirs 14 people in front of me. So I'm guessing everyones games have gone wrong. I'll pass on relative information, IE. refunding funds etc.

unknown_username

In that case it looks I was lucky it wouldnt transfer my funds Im sure they will reimburse you thou! In Response to Re: cant transfer my funds?:

Yes I am confused too - am registered for a game and the money's gone out but i can't load it. hope they reimburse!
Posted by Jojodee

unknown_username

Thats the one! I think I might as well go to bed then! In Response to Re: cant transfer my funds?:

Me too, can't buy-in to a STT even though my balance is 90x the buy-in. Getting this message; "Failed to register for tournament: Sorry, we were unable to transfer the necessary funds at this time. Please contact Customer Services." In the lobby I see 10 STTs have the status 'waiting to load'.
Posted by GaryQQQ

Darlomike

yah i am in one of those waiting to open games.

think sky's got ..... up lol.

all the sngs seem to going crazy

oynutter

WHOLE SITES GONE ALL FLOPWIT----AGAIN !!

unknown_username

Come on Sky we know its April first but the joke is meant to be funny!

swagman_oz

same here, registered for the 1.30am £50 bh scary table is waiting to load also was playing BJ and it kicked me off but kept my stake money.

waiting in queue for help, cant get through on phone.

if anyone hears anything can they update.

thanks

S

oynutter

number 30 in queue--lol

SNOWY37

well im next in line on customer servics apparently, but i have been waiting for around half an hour, fingers crossed.

Tikay10

There is clearly some sort of problem, & Sky-Rich or someone from HO will respond in the morning, as they are not around right now. If you have been affected adversely by a site-based issue, they will sort it out properly, please be assured.

SNOWY37

Okay, so as we can all work out, somethings gone wrong. I was assured by customer service they are working on the problem as we speak/type. All funds will be refunded through out the day once the problem is fixed, no need to request them. So, time for bed.

Jojodee

thanks for your help xx

Sky_Rich

Hi Guys,

Please see this thread here.

We sincerely apologise for any inconvenience caused. If you have any queries please follow the instructions on the linked thread.

Thank you