SKYPOKER valued customers/customer relations?

stoneface1

having just reached heads up in the £1200 bounty hunter with a strong 1st position my connection was lost? i have full sky package costing £120 per month and use mozilla firefox that was recommended by skypoker. nothing i attempted allowed for reconnection until i was blinded out and when ringing to service agents i am informed that it is my fault and skypoker has no responsibility for the loss of connection?? is this really the position of skypoker to accept no responsibility when clearly i am fully attatched to sky and its recommendations?
i have withdrawn all my monies due to negative conversation i have had with a service agent and am fully prepared to finish playing on skypoker altogether if this is the service provision one would expect to receive at skypoker. to me it is completely unacceptable that sky and skypoker blame the service provider they have recommended me to use and basically say tough to my concerns?
i thought skypoker was concerned with the welfare of its customers and its reputation, is such the case and if so what does such a response mean with respect to that? responses from the sky team very much required please???

oynutter

loads of people seemed to be disconnecting tonight, terrible probs--- I noticed that my connection was at least five times faster on every other web page, dunno whats going on there?--every table I've played on tonight had people away, and disconnecting---- Hope you get some response-- obviously something wrong somewhere- innit

scotty77

was the issue just on sky poker.com or was it your entire internet connection that went down?

if it was the latter then i cant see why skypoker should be seen to be at fault.  even tho they are within the same group of companies they operate individually.

aussie09

it is not skypoker. it is not mozilla firefox, it is not your laptop manufacturer, it is not microsoft operating system, it is not your electricity supplier, it is not bt or the people who supply telecommunications to you, it is not me, it is not your heads up opponent, it is you who are responsible.

you might wish to relinquish the prize money for bounties and second place and get your entrance fee back.

there was always the chance that you were being funny with your post, in which case, i apologise for my dismissal of your point.  if you were not joking, please re-read the first two paragraphs and good luck wherever you go.

bigflop1

In Response to Re: SKYPOKER valued customers/customer relations?:

it is not skypoker. it is not mozilla firefox, it is not your laptop manufacturer, it is not microsoft operating system, it is not your electricity supplier, it is not bt or the people who supply telecommunications to you, it is not me, it is not your heads up opponent, it is you who are responsible. you might wish to relinquish the prize money for bounties and second place and get your entrance fee back. there was always the chance that you were being funny with your post, in which case, i apologise for my dismissal of your point.  if you were not joking, please re-read the first two paragraphs and good luck wherever you go.
Posted by aussie09

idiot!!!! the differnce in prize money between 1st and 2nd is huge and he is entitled to a whinge if the sky poker software cost him money... i was at the tables last night and lost connection a few times. (whilst rest of internet was working fine with me)

remember a few weeks ago when all mtts and sng crashed?? i was chip leader win a sat for swansea... 4 qualify 5 left....... i was a big chip leader... it crashed... when i rang customer service i was told AS A GESTURE OF GOODWILL I COULD HAVE A REFUND TO THE TOUNRNY!!! they coulnt understand that this was not good enough...

sky = fun site
customer services = rubbish!!

Sky_Rich

In Response to SKYPOKER valued customers/customer relations?:

having just reached heads up in the £1200 bounty hunter with a strong 1st position my connection was lost? i have full sky package costing £120 per month and use mozilla firefox that was recommended by skypoker. nothing i attempted allowed for reconnection until i was blinded out and when ringing to service agents i am informed that it is my fault and skypoker has no responsibility for the loss of connection?? is this really the position of skypoker to accept no responsibility when clearly i am fully attatched to sky and its recommendations? i have withdrawn all my monies due to negative conversation i have had with a service agent and am fully prepared to finish playing on skypoker altogether if this is the service provision one would expect to receive at skypoker. to me it is completely unacceptable that sky and skypoker blame the service provider they have recommended me to use and basically say tough to my concerns? i thought skypoker was concerned with the welfare of its customers and its reputation, is such the case and if so what does such a response mean with respect to that? responses from the sky team very much required please???
Posted by stoneface1

Hi Stoneface,
I'm really sorry to hear about your problems on the tables last night. I'll look straight into this and get back to you shortly.

Kind regards,

Rich