I'm so happy cos my day has been so stupidly manic that I've had no time to play (not at all happy!) so logging in and finding an extra £30 couldn't have come on a more perfect day!
BrownnDog u need to phone customer service quick...it must be just be a mistake.
I'm so happy cos my day has been so stupidly manic that I've had no time to play (not at all happy!) so logging in and finding an extra £30 couldn't have come on a more perfect day! BrownnDog u need to phone customer service quick...it must be just be a mistake. Posted by BananaDog
i had a 1000 points, didn't get paid...it nw says i have 600 and still no money lol
I have mine and a removal of zero in my transactions. I think there may have been a snaffoo in the payments this month, I'd give it a day and then contact CS.
i only applied once for the cash for points...not each month and it goes in fine. I'd contact customer support guys cos mine is still in my account...looks like they have just had a few problems so dont leave it cos its your money and you earnt it! Let them know if your moneys vanished!
I've had a look into the issue here and the 'July Cash for Points Removal' adjustment your seeing on your account is the removal of the Poker Points that you earned in July.
I'm sorry that the wording was a bit confusing, but rest assured the cash bonus you earned from Cash for Points in July will not have been affected at all. In future, we will word the Poker Points removal very differently so you know that it's unrelated to your Cash for Points bonus.
In Response to Re: Woooo Hoooo Bonus time : Dear Sky_Jack Please could you chase my July "Cash for Points" also ? Think I'm due £62.50 or so. Many thanks inka2003 Posted by inka2003
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£15 - get in
so logging in and finding an extra £30 couldn't have come on a more perfect day!
BrownnDog u need to phone customer service quick...it must be just be a mistake.
mines in and is being spent on nl4,
I'd contact customer support guys cos mine is still in my account...looks like they have just had a few problems so dont leave it cos its your money and you earnt it! Let them know if your moneys vanished!
I'll have a quick look into this for you.
If you were due a bonus and haven't had it yet don't panic it will all be sorted ASAP.
Thanks everyone,
Rich
I've had a look into the issue here and the 'July Cash for Points Removal' adjustment your seeing on your account is the removal of the Poker Points that you earned in July.
I'm sorry that the wording was a bit confusing, but rest assured the cash bonus you earned from Cash for Points in July will not have been affected at all. In future, we will word the Poker Points removal very differently so you know that it's unrelated to your Cash for Points bonus.
Sorry again for the confusion.
Jack
are you sure thats not league points as they are differant to poker points!
not sure why they have two lots of points???
maybe to confuse us all!!!
Please could you chase my July "Cash for Points" also ? Think I'm due £62.50 or so.
Many thanks
inka2003
If anyone else thinks they are missing their Cash for Points bonus, give me a shout and I'll look into it.
Cheers
What a brilliantly quick response.
Many, many thanks
Inka2003
Many thanks for you quick response in these.