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Tournament Cancellation
registered to play £20 guaranteed tournie. only 3 people entered so they cancelled. phoned up to ask why and they said not enough people entered to cover the guarantee. asked to speak to his boss to see if he understood what guarantee meant. joke site, any admin please feel free to respond.
Comments
Take a trip to countryside, wake up in the morning and get on your horse as the sun slithers through the tree trunks and the horses breath blazes out on a chilly mornin, pat your horse and rub his head, recieve a lick on the cheek and ave a few momoents of laughter, get on the back and ride into the forrest, canter down the lane, forget about your £20 free roll, forget about skypoker just relish the thought of being on a thoroughbred in glorious conditions of man n beast.
MH
OP has a point, but thread title needs amending. i dont agree with this.
Guarantee does mean a guarantee innit
you cant have a 10 pound 400 runner 4k gtd make only 399 runners and cancel it, same principle applies surely?
Isn't there some rule about tournys with less than a certain number of runners won't run regardless of guarantee?
Thats all i have, Could this also go down as fase advertsing? as there saying there going to do some somthing but then pull out
but cant remember where that info is !
but cant find anything in it relating to this .......
can u guys ?
Sky Poker Tournament Cancellation Policy
Sky Poker aims to provide our players with an enjoyable poker experience and we realise that in certain circumstances, which can be caused by a variety of reasons, that it may be necessary on certain occasions to cancel tournaments. If it becomes necessary to cancel a tournament we will endeavour to treat you fairly. The specific circumstances relating to any cancellation will be a determining factor in how we deal with the cancellation of each separate tournament.
Sky Poker will not be held responsible for any failure to provide its poker service due to unforeseen circumstances or causes, which are beyond our reasonable control. These may include, but are not limited to: fire, flood, earthquakes, war, acts of terrorism, fibre cuts, failure of the telecommunications or information services infrastructure, hacking or spam attacks.
By participating in a tournament a player accepts the risk of an internet disconnection, lag or freezes. Sky Poker does not accept any responsibility for player disconnections. In the case of a server crash, Sky Poker will implement the following tournament cancellation policy as detailed below:
The tournament has not yet started?
If the tournament has not started, a full refund of the buy in amount and additional fees will be given.
The tournament has started and most players are still active?
If the tournament has started and most players are still active, a full refund of the buy in amount and any additional fee's will be given. This rule will be applied to all tournaments unless the total number of players left in the tournament is equal to or less than the declared number of paid places for that particular tournament.
The tournament has been cancelled and all remaining players are in the paid places?
All remaining players will receive a payout based on the total number of chips they hold when the tournament was cancelled. The player who has the highest number of chips being deemed to have finished first and the player with the second highest number of chips being deemed to be second etc. This payout will be the total of the unclaimed portion of the prize pool for the tournament prior to the server crash, which will be distributed to each remaining player based on their final finishing position as explained above. The payment each individual will receive will be in line with the tournaments displayed payout structure.
What happens if I am playing in a guaranteed or added prize tournament which is cancelled?
If a tournament with a guaranteed or added prize pool is cancelled Sky Poker will only refund the total buy in with one exception. In the case that all the remaining players in a tournament are equal to or less than the number of paid places, i.e. they are all 'in the money', then the guaranteed or added prize will be honoured and form part of the tournament settlement.
In the event of any dispute, Sky Poker's Poker Manager's decision will be final.
Same problem in THIS thread.
Pleased to wake up this morning to see this thread has had its title amended because it's a serious issue.
When is a guarantee not a guarantee?
"You win some you lose some" is a phrase we all learn very quickly at poker.
Sky's possible response will be to take off some late night gteed tourneys from the schedule if they aren't being filled. Better to do that I think than to welsch on guarantees - doesn't present the site in a very good light and not at all good for Sky's reputation when a multi million pound organisation considers it can cry off for 20 quid.
Before the guarantees were reduced the Main event ran several times with the guarantee not being covered and I have sat in a £200 guaranteed game recently when there were only 19 runners giving a £5 overlay.
And please don't forget that Sky just ran a whole month of freeroll games with a guaranteed prize pool of over £30,000, some of which was covered by rebuys/addons but the vast majority wasn't.
Steve
In this case three players were said to have registered to take part.
I'm not at all sure how three players doesn't constitute a necessary quorum to begin a game of poker.
I've said often before "Sky get most things right" and the recent (hopefully) successful August festival and moreover the cracking idea coming up for the next Team event certainly demonstrate that the Poker team continue to work extremely hard to improve the status of the site.
If I were one of them I'd be just a little miffed that all my hard work was being undermined slightly by others playing just a little fast and loose with such a strong, reputation based word like guarantee.
I think that if you ask the question in a better manner, you may be more likely to get an answer, calling it a joke site, I feel will not help.
failure of...Information services infrastructure looks favourite to me
I have spoken to Sky-Bernie, & asked him to clarify what happened here, & why. He's busy sorting out some other matters from the weekend right now, but will have a look asap.
Please accept my apologises; I have checked the tournament in question and it was set as a minimum of 5 players, which was incorrect and I have now changed it to the standard 2 player minimum as per all the other tournaments except for satellites.
Kind regards,
Bernie
Mind you I expect we would both be disappointed