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Here we go again

chipeeeeechipeeeee
edited October 2009 in Poker Chat
7pm hits, over 4000 players online and the site once again becomes unplayable

Well once my cash for points hits my account, I (as I imagine alot of players will be) am gone
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  • FlashFlushFlashFlush
    edited September 2009
    Im not going to leave the site as im loyal to sky!! BUT as its so unplayable atm im off to the poker club instead, so no rake from me, and im sure others are doing the same... They do say they are working on it though. so goodluck
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  • Eagle26Eagle26
    edited September 2009
    just been playin heads up in the turbo charged and with the blinds goin up every couple of mins we were able to get 1 hand in per blind level...im absolutly disgusted with this now 3 nights in a row! im de regestering from the bounty hunter tonight, the 10k tomorrow and the primo friday, withdrawing my cash and im going to play on another site for a while because im totally fed up with this now...
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  • chipeeeeechipeeeee
    edited September 2009
    its crazy, playing DYM's and I think we've just set a record for still having 6 players left at the 400/800 stage, no skill at all in this now, and i shall be requesting a refund from sky as they are providing a far less than adequate service
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  • jimbo31jimbo31
    edited September 2009
    In Response to Re: Here we go again:
    just been playin heads up in the turbo charged and with the blinds goin up every couple of mins we were able to get 1 hand in per blind level...im absolutly disgusted with this now 3 nights in a row! im de regestering from the bounty hunter tonight, the 10k tomorrow and the primo friday, withdrawing my cash and im going to play on another site for a while because im totally fed up with this now...
    Posted by Eagle26
    hello mate... i decided to give sky a go tonight as havent been on for a while... entered the 7pm deepie... and like u am a tad annoyed.... the dealer button and blinds freeze and the time taken between hands is shocking....... this rate if i final table it will be 5am!!!!!
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  • freechips1freechips1
    edited September 2009
    again over 4000 online so it stops, sky need to update their software so it can cope with 10,000 players. we keep being told the numbers will go up so sort it out. I normally start playing at 8 ish but i think i will wait till after 9 or till the nubers drop below 4000.
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  • SPENBESPENBE
    edited September 2009
    In Response to Re: Here we go again:
    just been playin heads up in the turbo charged and with the blinds goin up every couple of mins we were able to get 1 hand in per blind level...im absolutly disgusted with this now 3 nights in a row! im de regestering from the bounty hunter tonight, the 10k tomorrow and the primo friday, withdrawing my cash and im going to play on another site for a while because im totally fed up with this now...
    Posted by Eagle26
        
                    Sorry 2 see u go mate i also love sky poker like u my first game of cash poker always remember your first dont u. going 2 log on in a again in a hour if slow like u im going 2 try elsewhere 2 DO THEY CARE TALK IS CHEAP
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  • unknown_usernameunknown_username
    edited September 2009
    Yep as soon as freeroll started my DYM slowed down.

    Im logging off and not playing til tomorrow, and thatll only be til 7pm.  Please get this sorted Sky folk as I really enjoy playing on the site!

    Bazza
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  • unknown_usernameunknown_username
    edited September 2009
    I have to say i tried mutitbling at 7pm...POINTLESS .......15/20 sec delay is beyond a joke!
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  • BlackFish3BlackFish3
    edited September 2009
    grrrr come on sky poker... you finally have amazing growth after being so small for a while now you are listed as 1 of the top 10 poker sites on poker tube and are advertising the site more... please just sort it out so the site can cope with more players, im desperate to play poker but not going to waste my time... im on a 9 in a row streak at £3.30 dym and i want to wait till this improves before i try and nail 10 for the first time ;)
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  • BADBOY985BADBOY985
    edited September 2009
    SIMPLE SHORT TERM SOLUTION SUGGESTION GET RID OF ALL THE FREE GAMES AND THE FREEROLLS AND INSTEAD MAKE THE POKER POINTS FOR CASH WORTHWHILE TO ALL PLAYERS NOT JUST HIGH ROLLERS AND PROS. EVEN IF ITS ONLY IN FREEBETS OR VEGAS CHIPS.
    IF THE SITE CANT COPE WITH 4000 PLAYERS CONCENTRATE ON THOSE WHO ARE ACTUALLY PAYING FOR THE PRIVALGE. THURDAYS SHED FREEROLL HAD 1800 PLAYERS SAW ABOUT 50 NAMES ID EVER SEEN BEFORE
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  • Eagle26Eagle26
    edited September 2009

    right guys bit of a news for ya...ive just been talking to one of the guys at sky in the start a chat thing, i told him how unhappy i was with whats been happening and told him that im considering playing elsewhere (i really dont want to, coz i love playing here) i made him aware of my situation of me playing in the heads up and how unplayable it was...his response....

    'PLEASE DELETE TEMPORARY INTERNET FILES AND RESTART PC'.....

    i then explained to him very politely that it has nothing to do with my computer and many people were experiencing the same thing....his response...

    'WE HAVE FEW UNCONFIRMED REPORTS OF SKY RUNNING SLOW, ISSUE HAS BEEN RAISED BY OUR TECHNICAL DEPARTMENT'.....

    i then proceeded to explain how unplayable my heads up was and asked if there was any chance of a refund...his response...

    'UNFORTUNATLY EVEN THOUGH THERE ARE FEW UNCONFIRMED REPORTS OF SKY RUNNIN SLOW THERE ARE NO DISCONNECTION ISSUES DUE TO THIS I WILL NOT BE ABLE TO REFUND YOU FOR THIS'....

    cheers sky :-)

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  • jimbo31jimbo31
    edited September 2009
    In Response to Re: Here we go again:
    SIMPLE SHORT TERM SOLUTION SUGGESTION GET RID OF ALL THE FREE GAMES AND THE FREEROLLS AND INSTEAD MAKE THE POKER POINTS FOR CASH WORTHWHILE TO ALL PLAYERS NOT JUST HIGH ROLLERS AND PROS. EVEN IF ITS ONLY IN FREEBETS OR VEGAS CHIPS. IF THE SITE CANT COPE WITH 4000 PLAYERS CONCENTRATE ON THOSE WHO ARE ACTUALLY PLAYING FOR THE PRIVALGE. THURDAYS SHED FREEROLL HAD 1800 PLAYERS SAW ABOUT 50 NAMES ID EVER SEEN BEFORE
    Posted by BADBOY985
    lol dont get me started on poker points badboy!!!! well put agree wiv ya;-)
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  • BlackFish3BlackFish3
    edited September 2009
    Bit cheeky trying to get a refund for a game you lost eagle... everyone is experiencing the same problem and they obviously cant give everyone a refund!
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  • scotty77scotty77
    edited September 2009
    Email CS for a refund Eagle.  That's what I've done for the last couple of nights games.

    And yeah Sky should refund, as the issue is severly affecting play.  Just because everyone is experiencing it doesn't mean that Sky shouldn't claim responsibility.
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  • BlackFish3BlackFish3
    edited September 2009
    Oh come on its a little slow... its obvious that are not going to refund everyone... that would be ridiculous. I agree it is affecting play but not severly, more frustrating than anything, also not that much time is actually being lost, a second or 2 each hand maybe. We will all get a freeroll as an apology in a couple of days and it will be forgotten, until then im just not going to play because it takes the enjoyment out.
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  • BADBOY985BADBOY985
    edited September 2009
    AGREE WITH SCOTTY AND EAGLE YOUR PAYING FOR A SERVICE THAT IS NOT USABLE YOU SHOULD GET A REFUND.
    BLACKFISH IF I BOOK A PLANE FLIGHT AND IT DOESNT GET ME THERE I DONT SAY O WELL IT WAS THE SAME FOR EVERYONE I SHOULDNT GET A REFUND. IF THEY CANT GET THE SITE WORKING CLOSE IT DOWN REPAIR IT DONT KEEP CHARGING FOR IT
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  • Eagle26Eagle26
    edited September 2009
    In Response to Re: Here we go again:
    Oh come on its a little slow... its obvious that are not going to refund everyone... that would be ridiculous. I agree it is affecting play but not severly, more frustrating than anything, also not that much time is actually being lost, a second or 2 each hand maybe. We will all get a freeroll as an apology in a couple of days and it will be forgotten, until then im just not going to play because it takes the enjoyment out.
    Posted by BlackFish3[/QUOTE

    i'd say its affecting play a little bit more if your playing in a TURBOCHARGED! ...
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  • unknown_usernameunknown_username
    edited September 2009

    I HAVE JUST PHONES ASKING SAME QUESTION ,,THE REPLY WAS

    ITS NOT OUR CONNECTION PROBLEM IT MUST BE YOUR COMPUTOR SO HENCE NO MONEY BACK!

    SKY I SUGGEST YOU SEE HOW MANY COMPLAINTS IS ON HERE ABOUT UR SYSTEM

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  • Sky_RichSky_Rich
    edited September 2009

    hey guys,

    i'm really sorry to hear the problems are still ongoing. i know this must be very frustrating but thanks for staying patient.

    if you experience any problems at all please report this to the customer care team and provide the exact details.

    to get in touch click here

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  • BlackFish3BlackFish3
    edited September 2009

    badboy... your analogy of the plane not getting your there... we are able to get to the end of the game of poker... think of it more as a delay, rarely do you get your money back for a delay. Fair enough eagle about it being a turbo charged heads up but if you are not getting enough hands in why would you choose to play such a fast blind structure???

    I think it would be best for sky to shut the site down though and get it back running smoothly before everyone loses it lol, its also really bad how people who have contacted sky have had the performance of their computers etc blamed!!! Maybe they need to read all these posts and communicate with each other better to realise how wide spread the issue is.

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  • BADBOY985BADBOY985
    edited September 2009

    COULDNT THINK OF A BETTER ANALOGY AT THE TIME PLEASE INSERT ORDER SOUP AND ITS COLD WHEN YOU GET IT LOL

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  • BlackFish3BlackFish3
    edited September 2009
    lol thats a bit better, i just feel like the problem is being exaggerated, its bad so dont play, it will be sorted though but there is far too many players to refund everyone.
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  • diablo_pezdiablo_pez
    edited September 2009
    In Response to Re: Here we go again:
    COULDNT THINK OF A BETTER ANALOGY AT THE TIME PLEASE INSERT ORDER SOUP AND ITS COLD WHEN YOU GET IT LOL
    Posted by BADBOY985
    was it gazpacho?
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  • BADBOY985BADBOY985
    edited September 2009
    NO NONE OF THE MARX BROTHERS WERE THERE
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  • chipeeeeechipeeeee
    edited September 2009
    skyrich, whilst i thank you for coming on here to comment, can you not see the responses we are gettin from so called 'customer care', they obviously don't understand the game. if you have really poor connection or lose it all together and you are under the gun in the next hand then sky would time you out and fold you, however when you have to wait a full minute for the next hand, but are under the gun and have a full time bar remaining, this means it's NOT YOUR CONNECTION, its SKYPOKER with the problems. please please please stop telling us to go through customer care when they don't have a clue what they are talking about and are just reading off scripts
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  • scotty77scotty77
    edited September 2009
    In Response to Re: Here we go again:
    skyrich, whilst i thank you for coming on here to comment, can you not see the responses we are gettin from so called 'customer care', they obviously don't understand the game. if you have really poor connection or lose it all together and you are under the gun in the next hand then sky would time you out and fold you, however when you have to wait a full minute for the next hand, but are under the gun and have a full time bar remaining, this means it's NOT YOUR CONNECTION, its SKYPOKER with the problems. please please please stop telling us to go through customer care when they don't have a clue what they are talking about and are just reading off scripts
    Posted by chipeeeee
    They have to say it is your connection because even if one CS operater stated, yes it is our issue, then that would be claiming responsibility.

    If you note all of the posts by the Sky employees the past couple of days it is always 'whats your browser' or 'we are looking into this'.  Not 'yes we accept that this is our problem, we will update you soon'.
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  • chipeeeeechipeeeee
    edited September 2009
    and yes, whilst sky are never going to refund anyone, I will be e-mailing them to refund the rake I have paid tonight. after all, the rake is what sky charge for providing the service, and the service is well and truly not up to scratch
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  • jimbo31jimbo31
    edited September 2009
    In Response to Re: Here we go again:
    In Response to Re: Here we go again : They have to say it is your connection because even if one CS operater stated, yes it is our issue, then that would be claiming responsibility. If you note all of the posts by the Sky employees the past couple of days it is always 'whats your browser' or 'we are looking into this'.  Not 'yes we accept that this is our problem, we will update you soon'.
    Posted by scotty77
    1000% agree scotty!;-)
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  • unknown_usernameunknown_username
    edited September 2009
    I think we all need to take a stand on this guys, i personally have phoned and got thro to a really UNHELPFUL operator who to my knowledge did not have a clue what i was on about..
    I personally wont play evenings until this is sorted out , and also sky dont bother with these stupid freerolls.....
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  • SPENBESPENBE
    edited September 2009
                      


                 im finding bit better tonight than last perhaps goning the right way
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