Having Problems with the tables?

Sky_Rich

Hi everyone,

if you experience any problems that affect your ability to play at the tables please report them to our customer care team and provide the exact details.

we thank you for your patience during what must be a frustrating time.

to get in contact with customer care click here

diablo_pez

Sorry Rich but customer care is a waste of time...trust me

Sky_Rich

reporting all problems to customer care is absolutely the best way to get things sorted. by providing the exact details we then have a record of all the reported issues and a much better chance at locating the problem. please stay patient and report anything you notice.

thanks again guys

Eagle26

I did that mate, and they told me to delete temporary internet files and restart my pc...they aint interested

unknown_username

In Response to Re: Having Problems with the tables?:

reporting all problems to customer care is absolutely the best way to get things sorted. by providing the exact details we then have a record of all the reported issues and a much better chance at locating the problem. please stay patient and report anything you notice. thanks again guys
Posted by Sky_Rich

1  1 ..

anyway back to the customer care scenario i mailed them twice mon,,NO REPLY,then called tonight and was told by a really unhelpful operator to switch of my sky box etc,, then was told this is not sky pokers problem!
Its pointless trying again m8

THESWISS

In Response to Having Problems with the tables?:

Hi everyone, if you experience any problems that affect your ability to play at the tables please report them to our customer care team and provide the exact details. we thank you for your patience during what must be a frustrating time. to get in contact with customer care click here
Posted by Sky_Rich

Hi Rich,

It is the entire site and every table that is running slow. I reported it earlier and they just said they are aware of the problem. Not much point reporting each case as it is the whole site that is effected.

Probably a good idea to put a post in the forum with updates on what is happening with it and when it will be fixed.

Ed

unknown_username

Rich this isnt a pop at you but so so so annoyed that most of this community cant get an answer from customer care etc,
Sadly ive had enough now so am de registering my acc..
Hopefully in a month or two this gets resolved until then bye bye

scotty77

Rich really this is a bit poor by asking for 'exact details'

This has been happening on the entire site, cash and MTT, for a few days now.

Various people have posted on the forum about it, and every single table someone mentions it on the chat box. 

To suggest that this is an IE/Firefox/XP/Vista problem is insulting.

flyagaric1

This happened last night also.....30 second pause after each hand is finished???

This is absolutely pathetic and makes tourneys just unplayable at times.

I get so frustrated at waiting for so long when a half decent hand comes up that i wouldnt normally play i end up playing it as i really cant be bothered to keep waiting.

I expect more from this site

Huck_Nall

In Response to Re: Having Problems with the tables?:

Rich this isnt a pop at you but so so so annoyed that most of this community cant get an answer from customer care etc, Sadly ive had enough now so am de registering my acc.. Hopefully in a month or two this gets resolved until then bye bye
Posted by razorkev

I understand your frustration Kev!

No-one has pushed Sky Poker with friends etc more than I have. I regularly play quite large buy-in events and always wear my Sky Poker goods that I have acquired.

We are all aware that Sky Poker exists around 250 or so regulars who have shown particular loyalty through thick and thin over the last couple of years while the site builds.

The ONLY improvement in recent times is the forum which has brought us 'regulars' closer together. (For which I am grateful).
Aside of that, what have we lost? - The chance to appear 'live' in the studio and the reduction of televised MTT's.

On the one hand we are constantly promised things 'are on the way - be patient!' but on the other NO answers are forthcoming.

Despite having accounts at dozens of other sites, over the last six months I have only played at Sky believing things are on the up.

I have been a director of 2 companies in the 'service sector' over the last 14 years and I can assure you that I would not have accepted some of the things that are currently happening!

I am sure that I can speak for many 'regulars' when I say that unfullfilled promises are a waste of time.
All we want is a site that we can rely on and dont say that something is imminent if its months or years away!

Everyone who knows me will agree that I am the most placid person around and I am the most patient person I know but dont take me for a fool!

Lets have the truth from now on and no false promises about the future!

Thanks, rant over.
Roy
 

Timbobo

Hear Hear 
Well said

unknown_username

In Response to Re: Having Problems with the tables?:

In Response to Re: Having Problems with the tables? : I understand your frustration Kev! No-one has pushed Sky Poker with friends etc more than I have. I regularly play quite large buy-in events and always wear my Sky Poker goods that I have acquired. We are all aware that Sky Poker exists around 250 or so regulars who have shown particular loyalty through thick and thin over the last couple of years while the site builds. The ONLY improvement in recent times is the forum which has brought us 'regulars' closer together. (For which I am grateful). Aside of that, what have we lost? - The chance to appear 'live' in the studio and the reduction of televised MTT's. On the one hand we are constantly promised things 'are on the way - be patient!' but on the other NO answers are forthcoming. Despite having accounts at dozens of other sites, over the last six months I have only played at Sky believing things are on the up. I have been a director of 2 companies in the 'service sector' over the last 14 years and I can assure you that I would not have accepted some of the things that are currently happening! I am sure that I can speak for many 'regulars' when I say that unfullfilled promises are a waste of time. All we want is a site that we can rely on and dont say that something is imminent if its months or years away! Everyone who knows me will agree that I am the most placid person around and I am the most patient person I know but dont take me for a fool! Lets have the truth from now on and no false promises about the future! Thanks, rant over. Roy  
Posted by Huck_Nall

gr8 post roy another happy sky player..sort it sky

tallboy

In Response to Re: Having Problems with the tables?:

In Response to Re: Having Problems with the tables? : gr8 post roy another happy sky player..sort it sky
Posted by razorkev

I feel another 1k freeroll coming along very soon. Which will make us all feel that bit happier about what's been happening this week!

unknown_username

In Response to Re: Having Problems with the tables?:

In Response to Re: Having Problems with the tables? : I feel another 1k freeroll coming along very soon. Which will make us all feel that bit happier about what's been happening this week!
Posted by tallboy

woopeeeeeeeeeeeeeeee NOT..

flyagaric1

Exactly...what about the people that will not be able to attend a freeroll??

I am online with a customer rep called gareth P as we type this , told him of my problems and he didnt even bother responding and the just ended the session.

Me and my mates that play on here will be moving elsewhere

SPENBE

       just played 4 the last 3 hours and although not perfect much better than last night UR DOING SOMETHING RIGHT BOYS 50% BETTER GET IT RIGHT AND UR STOP GETTING UR BACKSIDE CHEWED

SwansFC

I've found this was happening since last week, I think thursday, remember talking to ozzie08 about it thursday or wednesday evening in a deepstack tournie, been like it since. ain't good that we getting these problems

Sky_Rich

hi guys,

again, i'm really sorry that a number of you have continued to experience problems on the poker tables. i will chase the poker team and see if i can get them to give you all an update.

thanks,

Rich

Grimstar30

No problems here, I am just waiting it out til things pick up. Only thing I have noticed for a while is it's taking me ages to load up a table (maybe 2 mins) used to be 2-5 seconds. Most odd.

GoodReads

Yeah same here, not causing major problems where im unable to play but is running slow it seems the more people that are online, not a problem as long as its not a scary or turbo tournament iv entered.

I have used 3 browsers and they all have the same "slow down" problem once 7-8pm comes around

Dingdell

Hi - I've not experienced any problems except a few nights ago when the whole of the skybet system went down - poker and everything - I eventually went to bed and the next day it was all up ok. Checked my balance - it was zero. BIG GULP. Rang customer services, spoke to a nice guy who within a few minutes had found my money - stuck on the table where I had been when the system went down - and all was resovled, I was very impressed.

I think we can be very quick to criticise but lets not forget that Sky is unique in itself. I don't know of anywhere else where the players can actually discuss in a forum like this (and get answers direct from the provider) their problems and generally have a grumble about stuff. I know I can't when I play on other sites. 

Sky poker lays itself completely open to us the players and I think that's great that it doesn't hide. All the names at Sky want us to have a good experience when playing on the site and do take notice if there is a problem. The presenters play on the site, for work and play, and it's a great community site. 

It's unique and I like it.

gazscoop

Noticed there was an update done during the night 4.30am to be precise, yep I was still up playing!!

Hopefully this will resolve the MTT issues.

mr_mbro

In Response to Re: Having Problems with the tables?:

Hi - I've not experienced any problems except a few nights ago when the whole of the skybet system went down - poker and everything - I eventually went to bed and the next day it was all up ok. Checked my balance - it was zero. BIG GULP. Rang customer services, spoke to a nice guy who within a few minutes had found my money - stuck on the table where I had been when the system went down - and all was resovled, I was very impressed. I think we can be very quick to criticise but lets not forget that Sky is unique in itself. I don't know of anywhere else where the players can actually discuss in a forum like this (and get answers direct from the provider) their problems and generally have a grumble about stuff. I know I can't when I play on other sites.  Sky poker lays itself completely open to us the players and I think that's great that it doesn't hide. All the names at Sky want us to have a good experience when playing on the site and do take notice if there is a problem. The presenters play on the site, for work and play, and it's a great community site.  It's unique and I like it.
Posted by Dingdell

Hi
I totally agree with you Tracey, but these problems are ongoing and it is getting to the stage where, if they are not addressed fully, people will abandon the site(it has already started), no matter how loyal they have been in the past.
I must say that my tables last night did, all of a sudden, slow down. Now then, I have not changed anything on my pc, so the problem must lie at Sky.(i did the usual, in that i cleared all my cookies and temp file etc) and still no better.

I firmly believe that if these problems continue it could be the deathnail of the site, and that will be a damned shame, as you say it is unique.

col

apollo_11

I was playing last night and had delays of anything between 10 and 30 seconds between hands making it difficult to play. The clock still runs during these delays making the blinds go up quicker due to the fact that less hands are played between blind increases. I only played 2 or 3 games instead of my usual 5 or 6.
This slowness problem does drive people a bit potty, but I am sure it will be sorted out soon.
As for me, I will be staying with the site.

FlashFlush

In Response to Re: Having Problems with the tables?:

In Response to Re: Having Problems with the tables? : I understand your frustration Kev! No-one has pushed Sky Poker with friends etc more than I have. I regularly play quite large buy-in events and always wear my Sky Poker goods that I have acquired. We are all aware that Sky Poker exists around 250 or so regulars who have shown particular loyalty through thick and thin over the last couple of years while the site builds. The ONLY improvement in recent times is the forum which has brought us 'regulars' closer together. (For which I am grateful). Aside of that, what have we lost? - The chance to appear 'live' in the studio and the reduction of televised MTT's. On the one hand we are constantly promised things 'are on the way - be patient!' but on the other NO answers are forthcoming. Despite having accounts at dozens of other sites, over the last six months I have only played at Sky believing things are on the up. I have been a director of 2 companies in the 'service sector' over the last 14 years and I can assure you that I would not have accepted some of the things that are currently happening! I am sure that I can speak for many 'regulars' when I say that unfullfilled promises are a waste of time. All we want is a site that we can rely on and dont say that something is imminent if its months or years away! Everyone who knows me will agree that I am the most placid person around and I am the most patient person I know but dont take me for a fool! Lets have the truth from now on and no false promises about the future! Thanks, rant over. Roy  
Posted by Huck_Nall

 Well said Roy

 Yes i agree you are VERY LAID BACK!!! and never moan about things. So was suprised to see your post, which shows how frustrating it is..

 As iv said on another thread, we accept there will be problems, thats technology, it happens get over it!! BUT what we HATE! is when we are left in the dark, could we not have a daily/twice a day post updating us on what they have found etc, I think the most commonly used phrase on this forum at the moment is "Please be patient" Patience is patience, but after a while patience runs out (im not just talking about this current problem as this is only a few days old)

Sky_Rich

hi guys,

i'm really sorry this has been such a frustrating time for you all. the poker guys will provide an update later on today.

thanks for being understanding.

Rich

thesaint07

In Response to Having Problems with the tables?:

Hi everyone, if you experience any problems that affect your ability to play at the tables please report them to our customer care team and provide the exact details. we thank you for your patience during what must be a frustrating time. to get in contact with customer care click here
Posted by Sky_Rich

hi rich i had a problem the other night i reported it to customer care,they were quite rude about the situation insinuating that there was no problem but they said they would refund the money for the game i entered but could not play as it would not let me log in.i do not appreciate being spoken to like an idiot as i am not one.i think that this sort of behaviour is totally unacceptable by a sky customer care advisor.i appreciate that sky may have had a lot of people complaining the last few days but that is no excuse for being rude.the saint 

unknown_username

Is no news good news?

lucky77777

well seems to be working fine now fingers crossed

and toes lol

IRISHROVER

ok sky rich i am a  number 1 fan of sky [ make a lot of money on here so i have good reason ]  , i realy like the village chat on here and this forum is great , but from what  i am reading u guys have a huge problem with the customer care side of things [ basic foundations ] , the honesty and manners are very very poor . the house of cards [ pun ] will colaspe if the base aint solid m8 . gl with this u need 2 kick    a s s   m8 .

Sky_Rich

i'm closing this thread as the issue is now being covered in another thread. if you would like to carry on the discussion please click here