SITE UPDATE

Sky_Rich

Hi everyone,

We've been speaking to the poker team here - technical and suits and we've got the following information so far...

We have made some changes already which we feel will help solve the current site issues. Tests are still ongoing, but we hope those changes will allow everyone to play on the tables without any problems.

If the same problems do repeat we may have to cancel the community freeroll at 7pm this evening. Please note that if this is the case (and that is still very much an 'if') we will replay the freeroll at a later date with a bigger prize pool.   If you experience any problems please do speak to our Customer Care team. They are there to help us understand any issues you’re having, so if they’re asking for browser types, versions of Windows you’re running, etc, it is to help us find the problem, not to point blame at you. If you think you’ve lost out in tournaments because of these issues, contact them and they will look into your case on its own merits.   Thanks everyone,   Rich

acebarry10

In Response to SITE UPDATE:

Hi everyone, We've been speaking to the poker team here - technical and suits and we've got the following information so far... We have made some changes already which we feel will help solve the current site issues. Tests are still ongoing, but we hope those changes will allow everyone to play on the tables without any problems. If the same problems do repeat we may have to cancel the community freeroll at 7pm this evening. Please note that if this is the case (and that is still very much an 'if') we will replay the freeroll at a later date with a bigger prize pool.   If you experience any problems please do speak to our Customer Care team. They are there to help us understand any issues you’re having, so if they’re asking for browser types, versions of Windows you’re running, etc, it is to help us find the problem, not to point blame at you. If you think you’ve lost out in tournaments because of these issues, contact them and they will look into your case on its own merits.   Thanks everyone,   Rich
Posted by Sky_Rich

Hi Rich

Thank you for the update m8, if I make make so bold, what caused the problems? looking forward to playing some poker.

Thanks again

thesaint07

customer care dont care and they are rude

SwansFC

I've sent and recieved 5 emails with customer care, no complaints with their service as yet

FlutNush

Thanks Rich,

 

I just tested it on some cash tables, and it's too fast now. Can you slow it back down a little please? Not too much, obviously. 

 

Plus I didn't get many 'good' cards, is there a fix for this? Ideally, I was hoping to win more than £19 too. 

 

Again, if the techies can address this, then you'll definitely end up with at least one happy camper.

apollo_11

My wife has been playing on the STT this evening and didn't have any problems at all.
The tables seen to running at the normal speed again.
Lets hope that the problem has now been solved.

FlashFlush

In Response to SITE UPDATE:

Hi everyone, We've been speaking to the poker team here - technical and suits and we've got the following information so far... We have made some changes already which we feel will help solve the current site issues. Tests are still ongoing, but we hope those changes will allow everyone to play on the tables without any problems. If the same problems do repeat we may have to cancel the community freeroll at 7pm this evening. Please note that if this is the case (and that is still very much an 'if') we will replay the freeroll at a later date with a bigger prize pool.   If you experience any problems please do speak to our Customer Care team. They are there to help us understand any issues you’re having, so if they’re asking for browser types, versions of Windows you’re running, etc, it is to help us find the problem, not to point blame at you. If you think you’ve lost out in tournaments because of these issues, contact them and they will look into your case on its own merits.   Thanks everyone,   Rich
Posted by Sky_Rich

 Yes i believe the amount of runners in the freerolls could be the cause of the problems. Lets be totally honest here, I know everyone has to start somewhere, but im glad your are now looking after the people who ACTUALLY SPEND MONEY on sky, rather than the freerollers... after 7pm will be the big test... fingers crossed!!!

unknown_username

Had a few problems mesel tables runnin slow etc.Was on a tourny the other day and was on a break i was watching the timer(dont know why)and the clock was going up 3.00 2.59 2.58 3.01 3.00 i had to laugh

NoseyBonk

Played a couple of DYMs so far this evening and has been perfect so far. Currently seeing 3660 players online.

Sky_Rich

In Response to Re: SITE UPDATE:

In Response to SITE UPDATE : Hi Rich Thank you for the update m8, if I make make so bold, what caused the problems? looking forward to playing some poker. Thanks again
Posted by acebarry10

hi barry,

once we are sure the problems are all fixed and everything is 100% back to normal we will post a more in-depth update detailing what the problems were.

keep your eyes peeled!

NoseyBonk

No problems finishing that last game a minute ago. Looks good compared to other nights earlier this week! Hope you've cracked it.

SoLack

Thanks SkyRich.  It has been very frustrating at times.  I have always found the customer very helpful.

FlashFlush

Everything worked 100% tonight... Well done sky on getting it sorted!!

jimbo31

In Response to Re: SITE UPDATE:

Everything worked 100% tonight... Well done sky on getting it sorted!!
Posted by FlashFlush

+1

scotty77

Yeah, the main BH that I was in worked fine.  i didn't last long tho, maybe 10 mins due to some serious donk play on my part haha

Was nice to see everything running smooth again.

kirstii

You should all come on at midnight like i do, much quicker at this time! lol

oynutter

In Response to Re: SITE UPDATE:

customer care dont care and they are rude
Posted by thesaint07

 100% agree saint---I GOT ON TO CUSTOMER (SO CALLED) CARE BECAUSE I WAS BLINDED OUT OF A DEEP STACK TOURNEY BEFORE I COULD EVEN LAUNCH IT!-----1 HOUR AND 55 MINUTES AND STILL DIDNT LAUNCH----COULD I GET A REFUND?----NOT A FLOPPIN CHANCE----OTHER PLAYERS WERE ABLE TO PLAY SO "AS PER OUR TERMS AND CONDITIONS, NO REFUND WILL BE ISSUED"---A COMPLETE BUNCH OF USELESS **** HAVE I UPDATED MY FLASH PLAYER AND DELETED MY HISTORY----IT WAS NOTHING TO DO WITH MY FLUPPIN FLASH PLAYER OR HISTORY---IT WAS AN ERROR CAUSED BY SKY POKER----SKY POKER---WHY DONT YOU RENAME IT ---SKY WAIT FOR IT--------WAIT FOR IT--------WAIT FOR IT-------GIVE UP POKER-------I DONT CARE ABOUT THE CASH BUT IF I DONT GET A REFUND FOR THIS GAME---THAT I DID NOT EVEN PLAY A HAND IN BECAUSE OF STUPID, SKY CAUSED ERRORS---I AM FINDING ANOTHER SITE ---I LOVE THIS SITE BUT THIS IS IT FOR ME---ONE SMALL GESTURE IS ALL I AM ASKING FOR----NO WAY WAS THIS MY FAULT----WHAT DO YOU SAY SKY RICH?

Sky_Rich

hi there oynutter,

i'm sorry to hear of your continued problems and your bad experiences with the site. i will be in touch through private messaging to try and find a suitable solution.

all the best,

Rich

Sky_Rich

another quick update for everyone....

when the team are completely happy sky poker is back to the levels we all expect we will not only provide everyone with a much more in-depth explanation of the recent events but also what we plan to do to compensate everyone.

unfortunately i am unable to give you all this info at the moment but you can be assured that it will come soon!

thanks again for everyone's patience over this difficult period

Rich

loonytoons

In Response to Re: SITE UPDATE:

In Response to Re: SITE UPDATE :  100% agree saint---I GOT ON TO CUSTOMER (SO CALLED) CARE BECAUSE I WAS BLINDED OUT OF A DEEP STACK TOURNEY BEFORE I COULD EVEN LAUNCH IT!-----1 HOUR AND 55 MINUTES AND STILL DIDNT LAUNCH----COULD I GET A REFUND?----NOT A FLOPPIN CHANCE----OTHER PLAYERS WERE ABLE TO PLAY SO "AS PER OUR TERMS AND CONDITIONS, NO REFUND WILL BE ISSUED"---A COMPLETE BUNCH OF USELESS **** HAVE I UPDATED MY FLASH PLAYER AND DELETED MY HISTORY---- IT WAS NOTHING TO DO WITH MY FLUPPIN FLASH PLAYER OR HISTORY---IT WAS AN ERROR CAUSED BY SKY POKER----SKY POKER---WHY DONT YOU RENAME IT ---SKY WAIT FOR IT--------WAIT FOR IT--------WAIT FOR IT-------GIVE UP POKER------- I DONT CARE ABOUT THE CASH BUT IF I DONT GET A REFUND FOR THIS GAME---THAT I DID NOT EVEN PLAY A HAND IN BECAUSE OF STUPID, SKY CAUSED ERRORS---I AM FINDING ANOTHER SITE ---I LOVE THIS SITE BUT THIS IS IT FOR ME---ONE SMALL GESTURE IS ALL I AM ASKING FOR----NO WAY WAS THIS MY FAULT----WHAT DO YOU SAY SKY RICH?
Posted by oynutter

1 hour 55 minutes - thats twice as long as you would have lasted if you had been sat down lol. Seriously though they may be dodging out of giving you the entrance refund because that has been paid out to the winners, however their is no excuse for them with holding your rake money as that is the part of the fee they charge for providing a service. If you can prove that the connection problem was their fault they have a legal responsibility to issue a refund as they have not provided you with that service. Failing this you can always try talking to the brick wall outside my house.

IRISHROVER

people are closing their accounts its gone on to long m8 , you need to make a token now m8 .

oynutter

In Response to Re: SITE UPDATE:

In Response to Re: SITE UPDATE : 1 hour 55 minutes - thats twice as long as you would have lasted if you had been sat down lol. Seriously though they may be dodging out of giving you the entrance refund because that has been paid out to the winners, however their is no excuse for them with holding your rake money as that is the part of the fee they charge for providing a service. If you can prove that the connection problem was their fault they have a legal responsibility to issue a refund as they have not provided you with that service. Failing this you can always try talking to the brick wall outside my house.
Posted by loonytoons

yeh--loony--twice as long--i think i came 4th --lol---i launched a cash game straight after just to see if it was my fault--this loaded with no problems--so no way was it my flash player or browser at fault---anyway i won 50 quid next day for best suggestion--so i do feel better now--still--its not the cash--its just thier attitude---denying any problems with the site--after all this hassle with all players affected--and they still trying to say its my fault----out of order imo

Ozzie08

In Response to Re: SITE UPDATE:

In Response to Re: SITE UPDATE : yeh--loony--twice as long--i think i came 4th --lol---i launched a cash game straight after just to see if it was my fault--this loaded with no problems--so no way was it my flash player or browser at fault---anyway i won 50 quid next day for best suggestion--so i do feel better now--still--its not the cash--its just thier attitude---denying any problems with the site--after all this hassle with all players affected--and they still trying to say its my fault----out of order imo
Posted by oynutter

100% agree m8

oynutter

important update---rich sorted it all out for me---he really is a star lads---hes really been given a hard time this week--but he really is trying his very best and i for one am very grateful that he is here for us--even though we have had all this trouble---i still think this is the best site on the net---and having someone like rich here for the players is a big part of what makes it the best site----cheers m8

IRISHROVER

ok if u say he is thats ok with me , well done rich

PILLOWMAN

nutter , the first few months i played on sky poker i had nothing but trouble . i played through the tv and got regularly disconnected . Sky blamed my phone line . bt ran a check 3 times and the line was ok. i got nowhere with sky . It turned out it was my skybox ,it was to old .At the end i gave up playing on here because i was losing money . It mainly happened when i was h/u or had aa /kk for some bizarre reason.Then i had a problem with sky tv . 6 months later and after having to get a solicitor involved they had to pay me several hundred pounds but even then  they would not accept responsibility. iv kept my mouth shut these last few days but i have to speak out . i dont blame the employees of sky but the companies policies . We are not stupid sheep . pls . stop treating us as if we are.  ps. recently customer care have been friendly and helpfull but in the past they have been very rude and i have even been called a liar by a manager . pps. i love playing on this site and i love the community . ppps , yes im having a bad run run on the tables and yes im in a foul mood but the above is still my experience. If you dont hear from me again ..... !!!!!                                 

oynutter

In Response to Re: SITE UPDATE:

nutter , the first few months i played on sky poker i had nothing but trouble . i played through the tv and got regularly disconnected . Sky blamed my phone line . bt ran a check 3 times and the line was ok. i got nowhere with sky . It turned out it was my skybox ,it was to old .At the end i gave up playing on here because i was losing money . It mainly happened when i was h/u or had aa /kk for some bizarre reason.Then i had a problem with sky tv . 6 months later and after having to get a solicitor involved they had to pay me several hundred pounds but even then  they would not accept responsibility. iv kept my mouth shut these last few days but i have to speak out . i dont blame the employees of sky but the companies policies . We are not stupid sheep . pls . stop treating us as if we are.  ps. recently customer care have been friendly and helpfull but in the past they have been very rude and i have even been called a liar by a manager . pps. i love playing on this site and i love the community . ppps , yes im having a bad run run on the tables and yes im in a foul mood but the above is still my experience. If you dont hear from me again ..... !!!!!                                 
Posted by PILLOWMAN

hiya pillowman--sorry to hear of all your trouble--i was and still am annoyed at customer care---but the main point i was making is that rich IS here for us and i am sure your problems would have been sorted far faster if rich and the community were here from the start---i was just saying thanks to rich because i am completely convinced he does care and is doing his very best for us---gl m8--see you on d tables

wemjay

In Response to Re: SITE UPDATE:

customer care dont care and they are rude
Posted by thesaint07

here here well said

FlashFlush

In Response to Re: SITE UPDATE:

important update--- rich sorted it all out for me---he really is a star lads---hes really been given a hard time this week--but he really is trying his very best and i for one am very grateful that he is here for us--even though we have had all this trouble---i still think this is the best site on the net---and having someone like rich here for the players is a big part of what makes it the best site----cheers m8
Posted by oynutter

 I think some1 has a man crush!!

Grimstar30

In Response to Re: SITE UPDATE:

In Response to Re: SITE UPDATE :  I think some1 has a man crush!!
Posted by FlashFlush

I'd have a crush for £50 lol

BANDICOOT

LOL n1 dave