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I'd like to add a suggestion for live chat to not end so rudely before resolutions are met.I have had to go on live chat 5-6 times for account issues and althought they are polite atleast half of the sessions have ended rudely without resolution and while I am in the middle of typing a response. I do understand their time is limited but ending the chat while I am in the middle of typing a response and no resolution has been met just seems rude.
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This is one for customer care I am afraid. You could try calling them on the freephone number: 08000 724 777 to try and resolve this.
Thanks,
Jordan