Cashed in both mini views last night but not been paid my bonus...

lincs67

Tourney description stated that anyone cashing in both would have their winnings doubled with the "extra" winnings paid by Noon today

I cahsed in both but I haven't been paid, Customer Services said it was one for marketing not them, they would call me back, not heard a thing

Sky Rich is this something you could get someone on to please?  

Sky_SteveM

Hi lincs67

Sorry about this problem. Please leave it with me and I'll chase it up :-)

Steve

webby234

who's sky rich??

only joking rich lol

loonytoons

In Response to Cashed in both mini views last night but not been paid my bonus...:

Tourney description stated that anyone cashing in both would have their winnings doubled with the "extra" winnings paid by Noon today I cahsed in both but I haven't been paid, Customer Services said it was one for marketing not them, they would call me back, not heard a thing Sky Rich is this something you could get someone on to please?  
Posted by lincs67

customer services are right, it is marketing. they have just e-mailed me that i have been given your bonus this week, its a marketing thing you understand, you were just unlucky to be selected. Thanks m8 i promise to invest it wisely.

Sky_SteveM

In Response to Cashed in both mini views last night but not been paid my bonus...:

Tourney description stated that anyone cashing in both would have their winnings doubled with the "extra" winnings paid by Noon today I cahsed in both but I haven't been paid, Customer Services said it was one for marketing not them, they would call me back, not heard a thing Sky Rich is this something you could get someone on to please?  
Posted by lincs67

It should be in your account now. Sorry for the delay with this being credited.

Steve

lincs67

In Response to Re: Cashed in both mini views last night but not been paid my bonus...:

In Response to Cashed in both mini views last night but not been paid my bonus... : It should be in your account now. Sorry for the delay with this being credited. Steve
Posted by Sky_SteveM

Steve,  Thanks for looking into this, but I'm afraid I've still not received a credit for the extra winnings

Rgds

Lincs

Sky_SteveM

Lincs. How embarrassing, you're right it wasn't in there. Take a look now, it should be showing. I've rounded it up as an apology on this occasion.

Cheers,
Steve

achill

This site is poor when it comes to paying bonus's.

I had to chase them up to get my welcome bonus for points gained in the first 30 days.

webby234

does it not say you have to send email's after the 30 days though achill?

lincs67

In Response to Re: Cashed in both mini views last night but not been paid my bonus...:

Lincs. How embarrassing, you're right it wasn't in there. Take a look now, it should be showing. I've rounded it up as an apology on this occasion. Cheers, Steve
Posted by Sky_SteveM

Thanks Steve - can confirm that its there, and thats for the round up 

The community does the trick again!

Rgds

Lincs