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***Service Update - Slow Fund Transfers ***

Sky_PokerSky_Poker
edited October 2011 in Poker Chat
Hi Everyone,

Since approximately 5.20pm today we've seen some intermittent slow fund transfers. This would mean a delay of a few seconds when you choose to buy in/top up at a cash table or register for a tournament/make a rebuy.

This is currently being investigated as a priority and we are looking to resolve this as soon as possible however we do not expect this to have any other impact on actual gameplay other than that listed above.

We'll provide an update as soon as we have more information, we apologise for the inconvenience whilst this matter is being investigated.

Sky Poker Team
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Comments

  • TommyDTommyD
    edited October 2011
    Thank you for letting us know.
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  • Kiwini4uKiwini4u
    edited October 2011
    Not sure if its a similar problem, but I qualified for the 12K BH via the 17.00 semi final but it didn't show me as registered for the main event.  When  I rang CC I was told that I had deregistered, even though I know that I hadn't.  The young lady, who I spoke to, has now registered me for the game but looking through the list of winners of the 17.00 game I see that there are others who are not registered for the main event.

    Steve
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  • spornybolspornybol
    edited October 2011
    so it`s not just this, have spoke to c/care about post (not rude ) dissapearing from threads, so there`s a gremlin about ?
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  • NoseyBonkNoseyBonk
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    so it`s not just this, have spoke to c/care about post (not rude ) dissapearing from threads, so there`s a gremlin about ?
    Posted by spornybol
    Can't see how fund transfers and missing forum posts could be related (?)

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  • spornybolspornybol
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    In Response to Re: ***Service Update - Slow Fund Transfers *** : Can't see how fund transfers and missing forum posts could be related (?)
    Posted by NoseyBonk
    JUST SAYING THERE SEEMS TO BE A FEW GREMLINS ?? SINCE MONDAY
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  • The_Don90The_Don90
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    In Response to Re: ***Service Update - Slow Fund Transfers *** : JUST SAYING THERE SEEMS TO BE A FEW GREMLINS ?? SINCE MONDAY
    Posted by spornybol
    yea ive lost 8 posts and 2 threads. pretty annoyin tbh.

    FAO Mods, if you delete a post/thread of mine can you let me know so i know what the deuce ive done wrong.

    Also to Sky, not really had an issue in my last session regards to reloads apart from once when i couldnt put 25p on the table. Rather than be delayed it say something along the lines of request cannot be met, contact customer care. Didnt bother me as i was only 3buyins short of the max but if id lost a £2, or £3 pot and then got kings which hold id have been peeved.
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  • spornybolspornybol
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    In Response to Re: ***Service Update - Slow Fund Transfers *** : yea ive lost 8 posts and 2 threads. pretty annoyin tbh. FAO Mods, if you delete a post/thread of mine can you let me know so i know what the deuce ive done wrong. Also to Sky, not really had an issue in my last session regards to reloads apart from once when i couldnt put 25p on the table. Rather than be delayed it say something along the lines of request cannot be met, contact customer care. Didnt bother me as i was only 3buyins short of the max but if id lost a £2, or £3 pot and then got kings which hold id have been peeved.
    Posted by The_Don90
     
    SAW ONE OFF YOUR THREADS LAST NITE, BY TIME I TYPED TO REPLY THREAD WAS GONE ??
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  • Sky_PokerSky_Poker
    edited October 2011
    Spornybol: no there can be no relationship between this intermittent slow fund transfer and any posts or threads missing/disappearing. 

    All of our products (Poker, Bingo, Vegas and sportsbook) will be effected equally by this slow transfer issue tonight.

    We are close to a solution, but currently have no plan to make a change this evening, as the situation is stable at present, we'll aim to address it in the morning.

    Steve: I coudlnt really say whether the satellite issue you saw was related, from what we can see everyone who won a seat in the semi-final did play the £12k main event, we'll monitor this though.

    The_don: that would sound like your top up attempt timed out resulting in that message, I would expect this was directly related to the slow transfer, although that would be speculation.

    Customer care will be happy to help if you experience any issues such as these.

    Best Wishes

    Sky Poker
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  • spornybolspornybol
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    Spornybol: no there can be no relationship between this intermittent slow fund transfer and any posts or threads missing/disappearing.  All of our products (Poker, Bingo, Vegas and sportsbook) will be effected equally by this slow transfer issue tonight. We are close to a solution, but currently have no plan to make a change this evening, as the situation is stable at present, we'll aim to address it in the morning. Steve: I coudlnt really say whether the satellite issue you saw was related, from what we can see everyone who won a seat in the semi-final did play the £12k main event, we'll monitor this though. The_don: that would sound like your top up attempt timed out resulting in that message, I would expect this was directly related to the slow transfer, although that would be speculation. Customer care will be happy to help if you experience any issues such as these. Best Wishes Sky Poker
    Posted by Sky_Poker
    YES I GET THAT, AND DID REPORT TO C/CARE ABOUT THREAD/POST DISAPEARING ( BEING LOOKED INTO), THE POINT I`M SAYING IS THERE SEEMS TO BE A FEW GREMLINS
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  • Mod_ScouseMod_Scouse
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    In Response to Re: ***Service Update - Slow Fund Transfers *** : yea ive lost 8 posts and 2 threads. pretty annoyin tbh. FAO Mods, if you delete a post/thread of mine can you let me know so i know what the deuce ive done wrong. Also to Sky, not really had an issue in my last session regards to reloads apart from once when i couldnt put 25p on the table. Rather than be delayed it say something along the lines of request cannot be met, contact customer care. Didnt bother me as i was only 3buyins short of the max but if id lost a £2, or £3 pot and then got kings which hold id have been peeved.
    Posted by The_Don90
    Don if we've deleted any of your posts, out of courtesy we would always PM / email you explaining why.
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  • spornybolspornybol
    edited October 2011
    In Response to Re: ***Service Update - Slow Fund Transfers ***:
    In Response to Re: ***Service Update - Slow Fund Transfers *** : Don if we've deleted any of your posts, out of courtesy we would always PM / email you explaining why.
    Posted by Mod_Scouse
    HAVE TO AGREE, THEY HAVE PM`d ME, ALSO IF I NEED POST DELETED FOR SOME REASON ( I BOOB POST UP ) THEY`LL DELETE
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