the problem with this forum

kb245

post made  earlier and placed in general poker chat.responses =12 +.in 1 hour .post then moved and placed elsewhere.responses in next hour = 0.

AcidMan27

Surely it makes sense to check the technical section if you are having problems.

Mod_Scouse

In Response to the problem with this forum:

post made  earlier and placed in general poker chat.responses =12 +.in 1 hour .post then moved and placed elsewhere.responses in next hour = 0.
Posted by kb245

I can understand your frustration but I will give you an outline of why the post was moved.

the OP asked the question whether anyone had any ideas....to which you replied, there was then other answers, including from myself as to suggestions that may help remedy the problem. I then sent an email to the people concerned at Sky Poker to which the response what that there were no technical issues at their end.

In these circumstances, and that coupled together with the fact that the replies were mainly "I don't have any issues or "I've got something similar", the sensible option seemed to be that moving the thread to the "technical queries" section of the forum was the right thing to do.

The thread could have been removed immediately but I thought that giving it a chance to run for a while may have resulted in a more positive response.

on balance.........moving the thread may in the short term mean less frequent response to start off with.....but in the long term will usually result in one of the so-called geek squad ( a name taken from a previous thread in which I was included) hopefully being able to provide better and more in depth replies.

Hope this helps 

Scouse

splashies

In Response to Re: the problem with this forum:

In Response to the problem with this forum : I can understand your frustration but I will give you an outline of why the post was moved. the OP asked the question whether anyone had any ideas....to which you replied, there was then other answers, including from myself as to suggestions that may help remedy the problem. I then sent an email to the people concerned at Sky Poker to which the response what that there were no technical issues at their end. In these circumstances, and that coupled together with the fact that the replies were mainly "I don't have any issues or "I've got something similar", the sensible option seemed to be that moving the thread to the "technical queries" section of the forum was the right thing to do. The thread could have been removed immediately but I thought that giving it a chance to run for a while may have resulted in a more positive response. on balance.........moving the thread may in the short term mean less frequent response to start off with.....but in the long term will usually result in one of the so-called geek squad ( a name taken from a previous thread in which I was included) hopefully being able to provide better and more in depth replies. Hope this helps  Scouse
Posted by Mod_Scouse

THIS....

Getting one good reply in technical area ( from the geek squad) is tonnes better than gettin 100's of replies from the rest of us ordinary mortals.  

kb245

and nine hours later . still no more new posts. i rest my case!

AcidMan27

Try reading through that section.

You will see a few players have had issues over the last few weeks.

Now if Sky say it's not a problem their end then it's probably pointing to a problem with certain ISP's or your systems.

The trouble is there have been a few updates over the past few weeks with Adobe Air and on here which can cause problems.

So once you've eliminated those problems it maybe an idea to give your isp a ring and explain the situation.

scouse_red

In Response to Re: the problem with this forum:

and nine hours later . still no more new posts. i rest my case!
Posted by kb245

.moving the thread may in the short term mean less frequent response to start off with.....but in the long term will usually result in one of the so-called geek squad ( a name taken from a previous thread in which I was included) hopefully being able to provide better and more in depth replies.





if you post the problem you are experiencing in the original thread I'll see wot I can do although I thought you said.
just as a footnote this was the reply from the OP after the advice given....................

"Thanx for the quick responses , ive now got the download runnin again "

kb245

yes we can all read ,and copy and paste.but if u read . u will see . 1 . its not me with the problems.2 . the point is . as soon as its moved it gets forgot about or overlooked.or not loooked at as the case might be.

AcidMan27

To be honest some of the posts in there get ignored because the topic has already been covered 10 times just further down the page.

debdobs_67

In Response to Re: the problem with this forum:

In Response to Re: the problem with this forum : . moving the thread may in the short term mean less frequent response to start off with ..... but in the long term will usually result in one of the so-called geek squad ( a name taken from a previous thread in which I was included) hopefully being able to provide better and more in depth replies . if you post the problem you are experiencing in the original thread I'll see wot I can do although I thought you said. just as a footnote this was the reply from the OP after the advice given.................... "Thanx for the quick responses , ive now got the download runnin again "
Posted by scouse_red

Ahhh i thought this was concerning my post , as you say i posted exactly what you just quoted , i have no idea why the download wouldnt start BUT after 3 re-downloads it finally worked.

Machka

The problem is people post on the forum sometimes expecting technical help from Sky Poker (I'm not pointing at you Debs!) but that is never going to happen.  The only supported technical help route is via customer services.

As mentioned above posting in Technical Queries may get help for certain problems (usually from someone who has posted on this thread!) but problems which only Sky Poker can deal with can only be resolved via customer services.

On a side note Virgin Media have been having issues for the last 2/3 days.  Even to the point their Service Status page was offline for nearly 12 hours.

Debs, is your ISP Virgin Media?

debdobs_67

In Response to Re: the problem with this forum:

The problem is people post on the forum sometimes expecting technical help from Sky Poker (I'm not pointing at you Debs!) but that is never going to happen.  The only supported technical help route is via customer services. As mentioned above posting in Technical Queries may get help for certain problems (usually from someone who has posted on this thread!) but problems which only Sky Poker can deal with can only be resolved via customer services. On a side note Virgin Media have been having issues for the last 2/3 days.  Even to the point their Service Status page was offline for nearly 12 hours. Debs, is your ISP Virgin Media?
Posted by Machka

Hi mate , no im with talktalk , dont really get many probs anymore since the download apart from when they do updates and then i ALWAYS have to re-download , 2day tho for whatever reason the download just would not work , but as i stated after 3 more downloads it DID finally work.

I always do the adobe updates etc tho that i have to install on my lappy.

Also you are 100% correct when you say that CS is the proper course but as you know and ive seen on many many occasions a quick post in gpc can have very good advice by others. xx

unknown_username

I think in general (Pardon the Pun) if a problem is reported in "General Poker Chat" and it has a few responses from people who have a similar problem, then it could be a general problem with the poker site in some form or another.

For this reason it should indeed be included in "General Poker Chat" until the point that the problem has been addressed or resolved or commented on by the techie guys or simply resolved by other members of the community as to whether this is a genuine issue or if it is just an isolated problem.

At this point, it should then be moved to the "Technical Problems" area for its continuation. Peeps can then see if they are having similar issues, how or what to do to resolve the problem.

Its only common sense really in these instances and the thread imo does not need to be moved immediatly but at some point (Once its addressed) will be.

scouse_red

In Response to Re: the problem with this forum:

In Response to Re: the problem with this forum : Hi mate , no im with talktalk , dont really get many probs anymore since the download apart from when they do updates and then i ALWAYS have to re-download , 2day tho for whatever reason the download just would not work , but as i stated after 3 more downloads it DID finally work. I always do the adobe updates etc tho that i have to install on my lappy. Also you are 100% correct when you say that CS is the proper course but as you know and ive seen on many many occasions a quick post in gpc can have very good advice by others. xx
Posted by debdobs_67

Hi debs, Virgin talktlak and tiscali to name but three all share certain servers, so it might be this server that has been causing some of the issues, I'm probably barking up the wrong tree but it could just be part of the cause x

debdobs_67

In Response to Re: the problem with this forum:

In Response to Re: the problem with this forum : Hi debs, Virgin talktlak and tiscali to name but three all share certain servers, so it might be this server that has been causing some of the issues, I'm probably barking up the wrong tree but it could just be part of the cause x
Posted by scouse_red

Yeah ya could be right here xx

imber

I got excellent response from Chris (Scouse Red) including pms and a phone call - which has helped consideralbly and i am very grateful. I hate moaning - and being not too clever regarding computers and their workings - put it down to being a fault at my end.

I did not put any details in the tec section because i felt I would be out of my depth with the answers or suggestions - and just continued to put up with "minor" frustrating problems such as the pages nor turning on the forum etc.

I have been unable to access the download - previously working ok) so I have took it out altogether.

I have also been unable to open tables - and have had to sit there fuming whilst my chip stack has been ravaged - we all know that feeling!!!!

Customer Services has been very sympathetic - and did refund one of my entry fees.

i have now been contacted by sky adam - to provide furrther details (which i must admit I find very difficult because the problem is not all the time - but I will try!

I did experience the major problem that many talk talk customers seemed to have a few weeks ago - but things got back to normal - and no seem a little unstable again.

My point is i would have just kept this to myself - and got more and more angry and frustrated if debs had not put this in GPC. i really do think this must be the first point of contact for people to start a discussion as it is the first place i look - and i would guess many users do the same.