Acceptable behaviour on the Sky Poker community

oynutter

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table:

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table :     hi baz,     i don't beleive what i've just read                i contacted customer care to report bailey067 for abuse to 2 players now i've read that 1 of the players that was getting abused by bailey067 has been chat banned so what has happened seems that customer care has banned the wrong person i trust that they will rectify this if customer care need the details again i will gladly e-mail it again & hope it gets sorted      dtw   aka   michael
Posted by DTWBANDIT

  i have met thesaint07 loads of times at the tables and he has always been polite, we all like abit of banter and some players do go over the top but saint must have been extremely provoked to say anything worthy of a chat ban--i dont know exactly what was said but i really think this should be looked into further--thesaint has a lot of mates in the deepies that are SHOCKED and not a little disappointed that he has been bannedfrom chat--we think that if it was re-examined and the whole text looked at maybe this ban would be overturned----give him a break rich

Sky_Rich

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table:

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table :   i have met thesaint07 loads of times at the tables and he has always been polite, we all like abit of banter and some players do go over the top but saint must have been extremely provoked to say anything worthy of a chat ban--i dont know exactly what was said but i really think this should be looked into further--thesaint has a lot of mates in the deepies that are SHOCKED and not a little disappointed that he has been bannedfrom chat--we think that if it was re-examined and the whole text looked at maybe this ban would be overturned----give him a break rich
Posted by oynutter

hey guys

just a quick note - the community and the poker tables are separate entities. i have no say on who is chat banned and for what in the poker tables.

our customer care team will investigate all reports of abuse at the poker tables and make a calculated decision. unfortunately we are unable to discuss the details of any chat bans but if you contact customer care directly - they will be happy to talk to you about it.

all the best guys.

Rich

thesaint07

hi rich,i have spoken to customer care about this situation and was told that its not open for discussion,i hope that sky do look in to this and rectify it and justice prevails.i would like to say a very big thank you to all players who have got involved to help me get this overturned,thanks guys x x

unknown_username

In Response to chat exile:

hi rich,i have spoken to customer care about this situation and was told that its not open for discussion,i hope that sky do look in to this and rectify it and justice prevails.i would like to say a very big thank you to all players who have got involved to help me get this overturned,thanks guys x x
Posted by thesaint07

I HAVE PLYED U A FEW TIMES AND THINK YOU ARE A VERY NICE FRIENDLY PLAYER,

dodgydaz

In Response to Re: chat exile:

In Response to chat exile : I HAVE PLYED U A FEW TIMES AND THINK YOU ARE A VERY NICE FRIENDLY PLAYER,
Posted by razorkev

Yup, sound fella, c'mon sky get it sorted

oynutter

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table:

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table : hey guys just a quick note - the community and the poker tables are separate entities. i have no say on who is chat banned and for what in the poker tables. our customer care team will investigate all reports of abuse at the poker tables and make a calculated decision. unfortunately we are unable to discuss the details of any chat bans but if you contact customer care directly - they will be happy to talk to you about it. all the best guys. Rich
Posted by Sky_Rich

fact is rich, they will not be happy to talk to us about it,which is why we are asking you to look into it--or else let someone know (eg sky peter) that they are prepared to discuss it with--surely something can be done--have they never made a wrong decision? they must be accountable to somebody?

Sky_Rich

ok i'll do some investigation and see if i can get hold of the chat transcript in question

dodgydaz

In Response to Re: Acceptable behaviour on the Sky Poker community:

ok i'll do some investigation and see if i can get hold of the chat transcript in question
Posted by Sky_Rich

In Rich we trust (no pressure)

oynutter

In Response to Re: Acceptable behaviour on the Sky Poker community:

ok i'll do some investigation and see if i can get hold of the chat transcript in question
Posted by Sky_Rich

nice one rich--and thanks--you are doing a fantastic job here

Sky_Rich

hi guys,

first point i have to make here is that the forum really isn't the place to be discussing chat bans, please in future can everyone go through the correct channels and contact customer care.

i really want this community to be used as it was intended.... for open, friendly debate.

-----------------------------------------------------------------------------------------------------------------

taking a look at the transcript i'm afraid that there were numerous examples of abusive language. there were various bans handed out and i feel they were fair.

thanks everyone and i do hope you all continue to be great members of this community.

all the best,

Rich

oynutter

thanks a lot rich--just found it very hard to believe --saint felt it was unjust and has always been very polite and friendly in the  past--as i said we were shocked to hear it--but if you think it was fair--then i can only say thanks for looking into it and hope it counts as a warning for all players not to retaliate in these situations --but to report it

   thanks again--really great to know you are there for us

thesaint07

In Response to Re: Acceptable behaviour on the Sky Poker community:

hi guys, first point i have to make here is that the forum really isn't the place to be discussing chat bans, please in future can everyone go through the correct channels and contact customer care. i really want this community to be used as it was intended.... for open, friendly debate. ----------------------------------------------------------------------------------------------------------------- taking a look at the transcript i'm afraid that there were numerous examples of abusive language. there were various bans handed out and i feel they were fair. thanks everyone and i do hope you all continue to be great members of this community. all the best, Rich
Posted by Sky_Rich

hi rich,thanks for the looking into this situation,i know i retaliated in that game which is just as bad and will take the ban on the chin.it will be a lesson hard learned.many thanks,shane aka thesaint

Sky_Rich

In Response to Re: Acceptable behaviour on the Sky Poker community:

In Response to Re: Acceptable behaviour on the Sky Poker community : hi rich,thanks for the looking into this situation,i know i retaliated in that game which is just as bad and will take the ban on the chin.it will be a lesson hard learned.many thanks,shane aka thesaint
Posted by thesaint07

that is a fantastic attitude to have. i really hope you enjoy your poker, this community and your chat after the ban has expired. i also hope you continue to be a valued member of the forum

all the best,

Rich

unknown_username

Didnt c the conversation between thesaint and baliey but have played both in the past and the saint is a really nice polite guy cant say the same 4 other......I do understand about the chat ban but 3 months is harsh.

Sky_Rich

In Response to Re: Acceptable behaviour on the Sky Poker community:

 Hi Rich yet again a post has been removed from a thread leaving it confusing to others who didn't manage to view it.     Before it was removed.    Then----- you wonder why these threads suddenly stop. Where is every one gone you asked --- given up or disillusioned or both.  I did ask for a area on the site to view this offending material but this was objected to and voted out.  I'm I being silly again then to ask for a warning on the thread prior to removal that this is offensive and will be removed thus giving those wishing to view it, time to do so and make their own minds up.    Your comment or anyone else think this is valid point or non starter.  
Posted by goldon

hey Goldon,

the Sky Poker community has a team of moderators that work around the clock and whose sole job it is to remove abusive content. by 'abusive content' i mean anything that breaks our house rules.

if the moderators find any such content they will remove it. where plausible they will notify that they have removed a post but this will not always be the case.

please keep all of your posts in line with the house rules and then there will be no need for any posts to be remove in the future.

thanks for being understanding and i hope you continue to be a valued member of this community.

Rich

DTWBANDIT

In Response to Re: Acceptable behaviour on the Sky Poker community:

ok i'll do some investigation and see if i can get hold of the chat transcript in question
Posted by Sky_Rich

    hi rich have left you a PM message reguarding an incident at a cash table i warned the person twice who just carried on  ruined the game for everyone  will wait & see what happens

loonytoons

hey sky rich i posted a thread yesterday about a player making unfounded accusations of cheating. after 3-4 posts on reporting to customer care and how they handled the problem not only mine but others, the thread was removed. you said you encourage open friendly debate and at no time were players names mentioned and players were only stating what a bad response thay were getting off sky customer care. By open friendly debate do you mean as long as their are no posts which show sky care team in a bad light no matter if the posts were not nasty or true etc

Sky_Rich

In Response to Re: Acceptable behaviour on the Sky Poker community:

hey sky rich i posted a thread yesterday about a player making unfounded accusations of cheating. after 3-4 posts on reporting to customer care and how they handled the problem not only mine but others, the thread was removed. you said you encourage open friendly debate and at no time were players names mentioned and players were only stating what a bad response thay were getting off sky customer care. By open friendly debate do you mean as long as their are no posts which show sky care team in a bad light no matter if the posts were not nasty or true etc
Posted by loonytoons

Hi loonytoons,

you are 100% correct i do want to encourage open, friendly debate in this community. i wasn't aware of any such thread being deleted, i will do some research into this matter and apologise before hand for this (if it has been deleted).

if so i will make sure that only posts that break the house rules will be deleted in the future.

please again accept my apologies and i hope you continue to use the community.

All the best,

Rich

loonytoons

thanks rich im not being bothersome its just i went back to see what other opinions were a couple of hours later and the thread was gone - maybe someone posted something they shouldnt have after i left but then again that post could have been deleted only. cheers anyway

Sky_Rich

not a problem. thanks for alerting me to this. i'll make sure that it doesn't happen again, i really want all you guys to feel able to talk freely.

thanks again,

Rich

Kdanem

Had to just report a player on here think he was prob a little boy but his vulgarity is not what this site needs glad sky are banning his chat

FlashFlush

In Response to Re: Acceptable behaviour on the Sky Poker community:

Had to just report a player on here think he was prob a little boy but his vulgarity is not what this site needs glad sky are banning his chat
Posted by Kdanem

Was it that razorkev? I heard he is a nasty piece of work .. ;-)

acebarry10

In Response to Re: Acceptable behaviour on the Sky Poker community:

In Response to Re: Acceptable behaviour on the Sky Poker community : lol no,he has been good 2 day only because its my b day
Posted by Kdanem

Hi

er, unfortunatlely, naming a player is considered to be not such a good thing to do, sorry , if I dont bring youir attention to it someone else will.  Could you please edit the post to remove the name?

Many thanks

Sky_Rich

hey kdanem,

unfortunately i have had to remove your post. as acebarry says, we don't really want other users to be 'named' on the forum for being abusive, you completely did the right thing by reporting them to customer care though - so well done!

and.... a big happy birthday to you. i hope you have a great day.

Rich

acebarry10

In Response to Re: Acceptable behaviour on the Sky Poker community:

hey kdanem, unfortunately i have had to remove your post. as acebarry says, we don't really want other uses to be 'named' on the forum for being abusive, you completely did the right thing by reporting them to customer care though - so well done! and.... a big happy birthday to you. i hope you have a great day. Rich
Posted by Sky_Rich

Hi Rich

I quickly modified the replay

JPDERRY

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table:

In Response to Re: Acceptable behaviour on the Sky Poker community- - - abused at table : please report this directly to our customer care team Michael - this way issues will be given the full attention they require. to report please click here and follow the instructions thanks DTW
Posted by Sky_Rich

rich u not going to chat 2 me about my chat bann for life,for calling some1 of tks friend a idiot on ptp cash table? it was harsh,i used to be a big player on sky,now i play eles where,where i can chat,and call ppl idiots and muppets,i beleave sky r loseing there big mtt players,as i can see in the grtds droping,chat banning ppl for petty things is not going to bring players to sky?

JPDERRY

In Response to Re: Acceptable behaviour on the Sky Poker community:

ok i'll do some investigation and see if i can get hold of the chat transcript in question
Posted by Sky_Rich

what about me???????????

JPDERRY

In Response to Re: Acceptable behaviour on the Sky Poker community:

ok i'll do some investigation and see if i can get hold of the chat transcript in question
Posted by Sky_Rich

ask norman pace what my game is in the chat box? 1 2 times i took it too far and was chat banned few months,was told next time be for life,so i was on best behaviour using only words like idiot and muppet and the odd ***** with no spaces? cmon give me 1 last chance,i miss sky,but i need my chat

JPDERRY

In Response to Re: Acceptable behaviour on the Sky Poker community:

Here, here, BoroJ!  Just been called something unpleasant because nobody raised my blind and I hit two pair with 2 3 on the flop. The villian keeps betting out and I call as he's been aggressive on table. 3 at the end, so a full house, he had Ace 5 and missed his gutshot straight. Spoils your night
Posted by rossjb14

IDIOTS LIKE U SPOIL MY NIGHT

JPDERRY

In Response to Acceptable behaviour on the Sky Poker community:

Firstly I'd like to thank everyone who has been involved so far in the Sky Poker community. From our point of view we are absolutely delighted with how quickly you have all become involved and also with the quantity and overall quality of the contributions.  There have been some fascinating discussions on poker strategy to follow as well as a great deal of humourous observations on poker, life and software randomness.... (I'm thinking of asking Rich to add a new topic area called " T he Grassy Knoll " so all the conspiracy theorists out there can have a dedicated home-from-home on the site - let me know what you think).   It's been our hope to take a very light touch in the management and moderation of the community - we see the community as your area - where self management is the rule. However, we do need to ensure that all our customers; new or regular; novice or expert, feel welcome and can enjoy the experience.  Unfortunately we've had a small number of posts / threads where derogatory comments about other players have been made - this is not acceptable.  Any comments or threads containing content that could cause offence to another player will be removed - it's not what this community is about and we won't allow it. Also if we get any repeat offenders then we'll take away their ability to participate in the community.   Sorry if this is coming over heavy-handed but I think it's important to establish the rules now to avoid any confusion. Although we've had to get involved on a couple of occasions so far, the overall standard of contributions has been excellent - so thanks once again for your support.  Please help us by reporting any content you feel is inappropriate.  Regards  Peter Customer Operations Director P.S. Here are the official community House rules that can be found at the bottom of the community homepage - We want you to enjoy your Sky Poker community and use it as a place for open, friendly conversation. We also hope that every player sees this as a place to learn about poker, perhaps teach some others too and generally have a great, fun Sky Poker experience. To help make this possible we would ask that everyone follows the following simple rules. You must not post comments that: •    Make unfounded or unproved allegations (especially of wrongdoing) against a person, organisation or group. •    Contain swear words or language which may offend. This may include swear words with asterisks replacing some letters. •    Break the law, or encourage/support breaking the law. •    Advertise goods or services including other betting and gaming sites and affiliate websites. •    Include URLs of third party websites which may contain offensive or illegal material •    Are racist, sexist, homophobic, abusive or otherwise objectionable. •    Include personal details (yours or someone else's, such as phone numbers and addresses). •    Are made to appear as if they have been posted by someone else (impersonation). •    Are repeated more than once (spam). •    Deviate wildly from the topic of the thread or blog.  Any threads, postings or remarks which could cause offence to other players for whatever reasons will not be tolerated within the Sky Poker Community, and all such threads will be removed.  Please note that each user is solely responsible for the accuracy and authenticity of content that they post. We accept no liability for false, misleading, inaccurate, infringing or other actionable material. As the community owners we reserve the right to monitor and remove any content that breaks the rules set above. Any user that repeatedly breaks these rules may be permanently excluded from participating within the community.    
Posted by Sky_Peter

HEY FATBOY SPECKY 4 EYES,R MY POST BEING SHOWN ON THIS FORUM?BECAUSE IT SEEMS LIKE IAM TALKING TO MYSELF